The Creately Customer Guarantee

At Cinergix we’re committed to providing the best online diagramming software with Creately.com. But we also know you expect more from us than just a great software application. That’s why we’re introducing our first customer charter. It’s our commitment to… Read More

Tales from the Creately Support Inbox

Creately is really pushing technical boundaries to bring collaborative diagramming to the masses. But while its all very exciting building new features and functionality, its good to remember who we are doing it for. You guys! Our customers. So the way we handle our customer service must be as good, if not better, than the service we offer.

10 Google Wave invites from Creately

Here at Creately we’re passionate about providing great customer support. Graham, your favourite support guy, and the rest of the team work round the clock to ensure you have the best possible experience with our service. As a follow up… Read More

Unscheduled Downtime – We’re now good to go.

We have just had some unscheduled downtime with the Creately service due to a database change not going as intended. The issue started at 5pm GMT and was resolved at approximately 11pm GMT. The change was tested in our development… Read More

Do you Google Wave?

The beginning of October saw the release of invites to the Google Wave preview. I signed up for the early developer sandbox access right back when Google Wave was first announced. I found the sandbox fine for development but not… Read More