Over the last few decades, service blueprints have evolved as a useful method to address the many challenges in service design and innovation. It was first introduced by Lynn Shostack, a banking executive in 1982 in the Harvard Business Review. … Read More
We deliver what we promise! We kicked off the new year with two new integrations and a Desktop version that our users are loving right now. And we promised you a lot more goodies that will make drawing diagrams an… Read More
Japan is known worldwide for its quality products and services. One of the many reasons for this is its excellent quality management. How did it become so? Japan has Dr. Kaoru Ishikawa to thank for that. Postwar Japan underwent a… Read More
The PDCA cycle is a great tool to help keep your team in line; to help organize their thoughts and actions. Too often many teams tend to go off their course when they are in the early stages of teamwork… Read More
When it comes to strategy development, strategy maps have taken up a popular role in organizations. It’s a tool that promotes thinking, conversation as well as communication. Diagrams – instead of the same old PowerPoint presentations and documents with too… Read More
Improved customer service, customer loyalty, and increased ROI; 3 things that every organization wishes they could achieve overnight. It’s possible, although not overnight, but with the right tool and the effort. One such tool is the customer journey map and… Read More
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