The Easy Guide to Creating an Effective Service Blueprint

Over the last few decades, service blueprints have evolved as a useful method to address the many challenges in service design and innovation. It was first introduced by Lynn Shostack, a banking executive in 1982 in the Harvard Business Review. … Read More

7 Basic Tools of Quality for Process Improvement
Seven Basic Quality Tools

Japan is known worldwide for its quality products and services. One of the many reasons for this is its excellent quality management. How did it become so? Japan has Dr. Kaoru Ishikawa to thank for that.  Postwar Japan underwent a… Read More

What is a Strategy Map? A Comprehensive Guide with Templates

When it comes to strategy development, strategy maps have taken up a popular role in organizations. It’s a tool that promotes thinking, conversation as well as communication.  Diagrams – instead of the same old PowerPoint presentations and documents with too… Read More

The Easy Guide to the Business Model Canvas

Got a new business idea, but don’t know how to put it to work? Want to improve your existing business model? Overwhelmed by writing your business plan? There is a one-page technique that can provide you the solution you are… Read More