Over the last few decades, service blueprints have evolved as a useful method to address the many challenges in service design and innovation. It was first introduced by Lynn Shostack, a banking executive in 1982 in the Harvard Business Review. … Read More
Category Archives for : Diagrams
Collection of article on drawing diagrams using Creately. Informative articles on application of diagrams in business, education, project management and more.
Japan is known worldwide for its quality products and services. One of the many reasons for this is its excellent quality management. How did it become so? Japan has Dr. Kaoru Ishikawa to thank for that. Postwar Japan underwent a… Read More
When it comes to strategy development, strategy maps have taken up a popular role in organizations. It’s a tool that promotes thinking, conversation as well as communication. Diagrams – instead of the same old PowerPoint presentations and documents with too… Read More
Improved customer service, customer loyalty, and increased ROI; 3 things that every organization wishes they could achieve overnight. It’s possible, although not overnight, but with the right tool and the effort. One such tool is the customer journey map and… Read More
In the field of biology, classification plays a major role. With new species being discovered every day, it’s important to have techniques in place to identify and classify them. One such tool is the dichotomous key. It helps identify organisms… Read More
Got a new business idea, but don’t know how to put it to work? Want to improve your existing business model? Overwhelmed by writing your business plan? There is a one-page technique that can provide you the solution you are… Read More