Design thinking has emerged as a powerful technique for driving innovation. In fact some of the leading global brands – Apple, HBO, Google and Samsung to name a few – have adopted it as a means of accelerating product innovation…. Read More
All posts by Amanda Athuraliya.
User research methods help when you want to get a deep understanding of who your users are, how they behave, and their needs. The data you gather and assess will in turn allow you develop a product or service that… Read More
The most commonly used methodology in Six Sigma is the DMAIC process. Many use it to solve problems and identify and fix errors in business and manufacturing processes. In this post, we will look at how to use the DMAIC process to… Read More
In order to make sure that your new employees perform to the expected level, you need to give them proper training – from day one onward. Onboarding new employees is not always easy, as it requires you to help them… Read More
To any business, customer service is a crucial element; especially since how you treat your customers will decide how they perceive your brand. Lack of proper customer service will result in unsatisfied customers who will leave you for your competitors…. Read More
An audit lets you assess the effectiveness of an organization’s internal functions. The audit process involves examining accounting and financial records, assessing employee performance and many other tasks. Without proper preparation or a strategy, handling the audit process may become… Read More