Japan is known worldwide for its quality products and services. One of the many reasons for this is its excellent quality management. How did it become so? Japan has Dr. Kaoru Ishikawa to thank for that. Postwar Japan underwent a… Read More
All posts by Amanda Athuraliya.
The PDCA cycle is a great tool to help keep your team in line; to help organize their thoughts and actions. Too often many teams tend to go off their course when they are in the early stages of teamwork… Read More
When it comes to strategy development, strategy maps have taken up a popular role in organizations. It’s a tool that promotes thinking, conversation as well as communication. Diagrams – instead of the same old PowerPoint presentations and documents with too… Read More
Improved customer service, customer loyalty, and increased ROI; 3 things that every organization wishes they could achieve overnight. It’s possible, although not overnight, but with the right tool and the effort. One such tool is the customer journey map and… Read More
Project management comes with many challenges. One effective way to make sure that you achieve your goal nevertheless is by creating a project management timeline. It’s a simple tool, but it helps get everyone on the same page and streamline… Read More
Change is difficult. Especially in the context of an organization, change could interrupt the status quo and lead to conflict. But change is needed. And to successfully implement change, you need to rely on a proper framework. This is where… Read More