posted13/07/10
What a terrific month its been for us here at Creately! First, we launched the
Creately for FogBugz plugin, and now we bring you a brand new release with a host of new capabilities and bug fixes.
This week’s release at a glance!
1) Better Diagram Manager
Multi-Select and new Keyboard Shortcuts
We’ve made it possible for you to multi-select all the diagrams in your Creately Projects. You can now select multiple diagrams to either open or delete them, saving you loads of time while working in Creately. To make it easier, we’ve introduced a couple of useful keyboard shortcuts - To select all the diagrams in a project, simply click Ctrl + A or hit click F2 to rename a diagram/document from the Document Manager window.
Check out the new Sort and Filter options!
Do you spend a whole lot of your time locating the diagrams in your Creately Projects? Click on the drop down menu on the Sort and Filter options to locate your diagrams in your Projects. With the improved filter options you can locate your diagrams in just minutes.
And don’t miss out on the new Detailed List view!
The Document manager now also comes with a new Detailed List view along with the standard Tile view of your Creately diagrams. The Detailed view displays thumbnails along with all the relevant details of all your project diagrams.
2) The Diagram Editor
Re-sizable canvas to suit all your diagramming needs!
Click on the Page Properties tab, and check out the new Landscape page sizes which are now available!
Larger canvas for bigger diagrams!
We’ve been getting many requests to increase the maximum canvas size beyond 2500px. In this release we’ve worked hard to improve this and now you can create diagrams of up to 8000px per side. Great for those complex flowcharts and class diagrams.
3) Pretty shapes and connectors!
All your abstract shapes come with a default fill! We’ve decided to lose the plain boring white fills in our abstract shapes, and now they’re all with pretty gradient fills. We’ve not stopped with there, we’ve also tuned the Flowchart object connection points for beautiful looking flowcharts; and created thinner outlines on all the User Interface objects to give it a more uniform look.
We’ve introduced a faster JPEG encoder to make exporting JPEG significantly faster, along with better error management and recovery on Network and Session issues all to keep our valuable users happy!
posted10/03/10
At Cinergix we’re committed to providing the best online diagramming software with Creately.com. But we also know you expect more from us than just a great software application.
That’s why we’re introducing our first customer charter. It’s our commitment to outstanding customer service and providing the best online diagramming experience - that’s the Creately experience.
It covers many of the things that will help make your Creately experience as enjoyable as possible, from how to access assistance 24/7 and what our privacy policies are, to how often we will fix bugs and update the Creately service.
What you can expect from us
Because we strongly believe that getting quality doesn’t mean having to compromise on excellent customer service.
- You can be confident about always receiving an email reply to your Creately support requests
- Our team will always be available via email 24 hours a day, 7 days a week to respond to your feedback
- We will always endeavour to make Creately easy to use
- We will strive to ensure you always have access to your Creately documents
- We commit to maintain the privacy of your personal information
- We will honour the Creately Plan you sign up for while you continue to pay the subscription fee
- We will always bring you new and innovative ideas around visual collaboration
- We will work to fix a bug in a timely manner
- You will always have access to the latest release version of Creately through our website
- We will always offer the most extensive set of online diagram templates and shapes.
Unfortunately, there are times for every startup when things don’t go to plan. If you are inconvenienced as a result, we think it’s important to know what you can expect from us, and that you know we will always be helpful, fair, open and consistent.
Enjoy Creately!
Signed
@Chandika
@Charanjit
@NickFoster
@Hiraash
posted07/01/10
Firstly I’d like to say Happy New Year from the Inbox!
Creately is really pushing technical boundaries to bring collaborative diagramming to the masses. But while its all very exciting building new features and functionality, its good to remember who we are doing it for. You guys! Our customers. So the way we handle our customer service must be as good, if not better, than the service we offer.
Great Support is part of the Creately Experience
Quick and efficient support is one of the key offerings of our product. But we don’t just see customer support as a necessity, or just another offering. Engaging with our customer enables us to unearth a wealth of fantastic ideas from our user community, to help us push Creately forward, helping us develop it with our customers’ needs at the forefront of our product plans.
Whether you are on the Pro, Plus or Public plans, when you send us an email, submit feedback at the end of a session, give us a heads up about a bug, send us a message on Facebook or enter a suggestion on the forum, we always read and respond to it with our 24 hour support. This seems to surprise one or two of you as you think your comments fall on deaf ears. No way! Your comments provide a lot of benefit to us and we encourage you to send us as much information as you have time to. You love to get chatting to us about what you do or don’t like about Creately, with positive comments or giving us ideas for improvements - and we love every bit of it.
To start this year off we are working on improving our approach to customer service so we continue to give you the best possible support for your inquiries. As the number of customers grows, so does the amount of support requests, suggestions and general inquiries, and we don’t want to let a single one of you down with a poor response! We will soon be implementing internal service level agreements (SLA’s) to ensure our paying customers receive priority attention, but that our non-paying customers, on the Public plan, will still always receive a quick response, particularly on critical issues. This is being done so that, while we keep growing as a company, we keep customer service friendly, efficient and helpful with clearly defined expectations and targets which will allow us to measure and improve our performance over time.
Talk to Us Anyway you like
As a first step to achieving our customer service goals we have logged all the places that ideas and feedback come from that influence Creately’s development. Given the importance we place on Social Media, and the number of different channels of communication available, we want to make sure we (as a company) are aware of all the different places where you engage with us. In other words, are we listening to our customers effectively and in the right places?
We will continue to post customer service developments on this blog, and feel free to let us know what we are doing right and how we can improve. Don’t forget, we love chatting to you guys, so keep the feedback rolling in!
Graham
posted30/11/09
Here at Creately we’re passionate about providing great customer support. Graham, your favourite support guy, and the rest of the team work round the clock to ensure you have the best possible experience with our service.
As a follow up to our previous post on using Google Wave to deliver a new support experience, we are now happy to give away 10 invites to Google Wave, so you can try it out for yourself.
We just have 10 Wave invites to give away for the time being - so get on this immediately. We are definitely looking forward to inviting and supporting many more users as Google Wave grows.
So if you’re a Creately user, post a comment here or send us a mail if you’d like one. Once we send you a Google Wave invite, all you have to do is to add us to your contact list - creately@googlewave.com.
posted19/11/09
We have just had some unscheduled downtime with the Creately service due to a database change not going as intended. The issue started at 5pm GMT and was resolved at approximately 11pm GMT.
The change was tested in our development and testing environment and even with the best change management it seems things still go wrong. The issue affected a change to the main diagram database structure that was required to facilitate our recent introduction of Team Projects to Creately.
Sorry for the inconvenience caused and rest assured that we have found the root cause of the problem. We have put steps in place to ensure this doesn’t happen again in the future. We will also be introducing extra redundancy to ensure that next time the switch over to the backup database is even quicker.
Creately is now back to normal, but if you face any issues, please do let us know.
Happy Diagramming and thanks for your support.
@nick_foster
