Visual Patient Journey Mapping Templates

Visual templates for mapping and understanding the patient experiences in their care journey

Map out patient interactions with the health system to understand their experiences and behaviors
Identify deficiencies and gaps in the healthcare processes to create solutions for better engagement strategies
Learn about patient requirements in detail to develop personalized and positive patient experiences

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More Patient Journey Map Templates and Examples

Patient Journey Mapping Template

Patient Flowchart in Hospital

Hospital Organizational Structure

Patient Information System - Data Flow

Hospital Management

Creately helps you do this with

Pre-designed templates for patient journey mapping

Easy drawing and diagramming tools for mapping your customer’s journey

Share with others in your team for real-time collaboration and group editing

Export diagrams as SVGs and in image formats suitable for PowerPoint presentations & Word Documents

Guide and Best Practices

Patient journey mapping helps get insight into the type of experiences faced by the patient during their care journey in a medical facility. It highlights all the patient touch points during their journey and it helps develop strategies and experiences to improve patient satisfaction.

How to create a patient journey map

Start by creating user personas for patients who belong to different segments. You can do this using a user persona template.
Gather some information to understand the goals of the patients - what exactly do they aim to achieve at the end of their patient journey.
Use user flow flowcharts to map out the different paths patients take when interacting with the healthcare system.
Referring to the flowcharts, identify the minor and major touchpoints and the patient goals associated with them. Add them to your patient journey map.
With the help of the information you have gathered, identify the potential pain points and blockers in your patient’s journey. You can add these to the journey map as well.
You can share your patient journey map, using Creately’s real-time collaboration feature, with others in your team and other departments to get their input as well.
Identify ways you can remove the roadblocks in the map with your team and apply the solutions to a new patient journey map as you redraw it.
Embed the patient journey maps in your intranet or other internal websites or share them with edit or review access with everyone so they can easily access it and help update and improve it.