Patient Journey Mapping Template
Map Every Patient’s Experience with Clarity and Insight
See every step of a patient’s journey — from first contact to follow‑up — and uncover pain points, improve outcomes, and design care that truly connects. Creately’s patient journey mapping template makes it simple for healthcare teams to visualize, collaborate, and take action — fast, intuitive, and impactful.
- Start with a ready‑made template you can edit and customize in minutes
- Work with clinicians, admin leads, and stakeholders in real time
- Share, export, embed, or integrate your map into workflows and action plans
Over 10 Million people and 1000s of teams already use Creately
Ready-to-Use Patient Journey Mapping Examples
Spark Insight and Map Patient Experiences
Creately’s patient journey mapping template online gives healthcare teams an infinite visual canvas with drag‑and‑drop shapes, icons, and customizable touchpoints to capture every stage of care. With ready-made templates tailored for patient journeys, care pathways, and touchpoint analysis, teams can quickly visualize patient actions, emotions, and pain points — sparking insight and structuring ideas before diving into deeper analysis.
Bring All Patient Touchpoints into One Place
Creately’s healthcare journey mapping software helps you organize complex patient experiences across departments, interactions, and systems. With layered information, linked notes, and structured workspaces, teams can connect metrics, feedback, and insights directly to each stage of care. The infinite canvas ensures no step is missed, keeping your maps comprehensive, clear, and easy to explore.
Work Together in Real Time
Patient journey mapping is inherently cross-disciplinary, and Creately makes collaboration seamless. Real-time editing, threaded comments, @mentions, and role-based permissions let clinicians, administrators, and patient advocates contribute without barriers. Everyone can provide input simultaneously, turning your journey map into a rich, actionable shared understanding.
Turn Insights into Action
Creately transforms patient journey maps into measurable improvements. Export maps in PDF, PNG, or SVG, share or embed them internally, or connect with tools like Slack, Teams, and Google Workspace to integrate insights into workflows. Track execution of action items with built-in Kanban boards, timelines, and task assignments, so teams can move from visualization to execution effortlessly and extend the impact of every patient experience insight.
What Is a Patient Journey Map?
How to Create a Patient Journey Map?
Start with a ready-made template:
Choose Creately’s free patient journey mapping template to get a structured starting point. It includes pre-built stages, touchpoints, and placeholders for patient actions and emotions.Define patient stages and touchpoints:
Map out the key stages of the patient experience — from first contact to follow-up care. Add touchpoints, actions, and emotional markers for each stage using drag-and-drop shapes and icons.Add context and insights:
Attach notes, data, or metrics to each touchpoint to capture important information such as patient feedback, wait times, or satisfaction scores. This creates a richer, data-driven patient experience journey map template.Collaborate with your team:
Invite clinicians, administrators, and patient advocates to contribute in real time. Use comments, @mentions, and role-based permissions to gather insights and ensure everyone stays aligned.Track actions and execute improvements:
Turn insights into action using Creately’s built-in Kanban boards, timelines, and task assignments. Export your map or share it internally to implement improvements and monitor outcomes.
Templates to Map and Visualize Patient Journeys
FAQs About the Patient Journey Map Software
Is Creately’s patient journey mapping template free to use?
Can I link data and notes to patient touchpoints?
Are there ready-made templates for different patient journeys?
Can I visualize emotions and patient feedback on the map?
Can I customize the patient journey flowchart template for different patient segments?
Are patient journey maps suitable for both hospitals and clinics?
