We’ve got another new release on the cards and we’re very excited to give you a lil glimpse into our plans (watch for it on Monday). Scheduled Downtime Before we can release the new plans we’ll be doing some internal housekeeping this weekend. Our Creately.com service will be shut down for 4 hours on Friday Night (PST)/Saturday Early Morning (EST). This will allow us to do major database and application upgrades and push out some important [...]

At Cinergix we’re committed to providing the best online diagramming software with Creately.com. But we also know you expect more from us than just a great software application. That’s why we’re introducing our first customer charter. It’s our commitment to outstanding customer service and providing the best online diagramming experience – that’s the Creately experience. It covers many of the things that will help make your Creately experience as enjoyable as possible, from how to [...]

Creately is really pushing technical boundaries to bring collaborative diagramming to the masses. But while its all very exciting building new features and functionality, its good to remember who we are doing it for. You guys! Our customers. So the way we handle our customer service must be as good, if not better, than the service we offer.

Here at Creately we’re passionate about providing great customer support. Graham, your favourite support guy, and the rest of the team work round the clock to ensure you have the best possible experience with our service. As a follow up to our previous post on using Google Wave to deliver a new support experience, we are now happy to give away 10 invites to Google Wave, so you can try it out for yourself. We [...]

We have just had some unscheduled downtime with the Creately service due to a database change not going as intended. The issue started at 5pm GMT and was resolved at approximately 11pm GMT. The change was tested in our development and testing environment and even with the best change management it seems things still go wrong. The issue affected a change to the main diagram database structure that was required to facilitate our recent introduction [...]