Service Catalogue Template

Q: What should a service catalog include?

A complete service catalog should include; Service name and description, Owner or responsible team, Delivery process or workflow, SLAs or performance expectations, Request channels and dependencies. Creately’s service catalogue template helps you capture all these elements visually and consistently.

Build, Manage, and Deliver Services with Total Clarity

A single, connected workspace to plan, design, implement, and manage your service catalogue — bringing structure, visibility, and consistency to service delivery end to end.

Create a Service Catalogue

Map services visually for instant understanding
Capture ownership, SLAs, and dependencies in one place
Update, collaborate, and scale as services evolve

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Ready-to-Use Service Catalog Examples

Service Catalog Template

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IT Service Catalog Examples

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IT Service Catalogue Diagram

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HR Service Catalogue Diagram

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IDEATE

Shape Services Fast and Start with a Solid Plan

Snapshot of Creately's in-app shape library with a hr service catalogue example

With Creately’s drag-and-drop canvas, quickly map out your services, categories, and dependencies. Define service scope, owners, and SLAs visually — spotting gaps or overlaps in seconds. Use ready-made templates and smart shapes to turn ideas into a structured, actionable service catalogue that’s easy to understand for everyone.

Image of Creately's workspace with an embedded spreadsheet and a service catalog structure

ORGANIZE

Keep All Service Info in One Place, Perfectly Organized

Link services to teams, systems, customers, and supporting documentation with Creately’s flexible workspace. Attach files, add notes, and connect diagrams to keep context at your fingertips. Your service catalogue becomes a single source of truth, easy to navigate, search, and maintain — no more scattered spreadsheets or lost info.

COLLABORATE

Align Teams and Move Work Forward, Together

Illustration of Creately's Collaboration Features on a workspace showing an IT service catalog template

Creately’s real-time collaboration lets everyone review, comment, and update services simultaneously. Assign tasks, track changes, and share insights instantly. Whether IT, operations, or business teams, everyone stays on the same page — reducing miscommunication and keeping your service catalogue up to date.

Image of Creately service catalogue tool's presentation mode feature

EXECUTE

Turn Your Service Catalogue into a Living, Scalable System

Go beyond documentation with Creately’s automation and integrations. Export your service catalogue to share with stakeholders, embed it in presentations, or link it to project and workflow tools. Use version control to track updates over time, and create interactive dashboards to monitor service performance and compliance. Your service catalogue evolves with your organization — always actionable, always up to date.

What Is a Service Catalogue?

A service catalog is a centralized, organized list of all services a team or organization provides, helping employees and customers understand what’s available, who owns it, and how to request or access it. For example, an IT service catalog typically lists technical services like software access, network support, or hardware provisioning, while an HR service catalogue covers services such as payroll, onboarding, training, and employee benefits.

How to Create a Service Catalogue?

Choose a ready-made template:
Start with a service catalog template or an IT service catalog template from Creately. Whether you need an HR service catalogue example or an internal service catalog layout, the template gives you a structured starting point — saving hours of formatting.
Define your services:
List all the services your team provides — IT, HR, operations, or customer-facing. Use clear names, descriptions, and owners for each service. You can even create service catalog examples for different departments to guide consistency.
Organize into categories:
Group services logically: IT services, HR services, internal support, or external offerings. Using Creately’s visual workspace, you can create a service catalog structure or service catalog format that’s easy to navigate and scalable.
Add key details and connections:
For each service, add critical info like SLAs, request processes, dependencies, or links to supporting documents. You can even build an IT service request catalog or an employee service catalog to show exactly how services are accessed.
Collaborate, share, and maintain:
Invite team members to review and update the catalog in real-time. Once finalized, export it as a service catalog PDF or share it online. Your service catalogue template becomes a living document that evolves with your organization — perfect for ITIL service catalog compliance or keeping HR and internal teams aligned.

Free Service Catalog Samples

IT Service Request Catalog Diagram

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Employee Service Catalog

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Service Catalog Management Procedure

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Business Service Catalogue

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FAQs About Service Catalog Templates

What is an IT service catalog?

An IT service catalog is a structured list of IT services available to employees or customers. It includes services like software access, network support, hardware requests, and cloud services. Using an IT service catalog template in Creately makes it easy to visualize, organize, and track these services efficiently.

What is the difference between service catalog vs service request catalog?

A service catalog lists the services available, their details, and owners. A service request catalog focuses on the process for requesting those services. Think of the catalog as the “menu” and the request catalog as the “ordering system.” Creately templates can help you manage both in one visual workspace.

What should a service catalog include?

A complete service catalog should include:

Service name and description
Owner or responsible team
Delivery process or workflow
SLAs or performance expectations
Request channels and dependencies Creately’s service catalogue template helps you capture all these elements visually and consistently.

Can HR or internal teams use a service catalog?

Yes! An HR service catalogue or employee service catalog helps HR teams list benefits, onboarding processes, training, and internal services clearly. Creately provides HR service catalog templates to get started quickly.

How do I maintain a service catalog?

Keep your service catalog current by updating services regularly, tracking ownership changes, and reviewing SLAs. Creately’s real-time collaboration ensures your catalog stays accurate and actionable as services evolve.