Service Catalog Examples
Create People-Centric Service Catalogs
A single, connected workspace to plan, design, implement, and manage your service catalogs, simplifying service delivery end-to-end.
- Easy-to-use visual canvas to create intuitive service catalogs
- Customizable service catalog templates for different industries to get a head start
- Multiple access levels & roles to manage sharing & permissions of your service catalogs
- Easy-to-use visual canvas to create intuitive service catalogs
- Customizable service catalog templates for different industries to get a head start
- Multiple access levels & roles to manage sharing & permissions of your service catalogs
Visualize Detailed Service Catalogs Fast
10,000+ professional shape library to design the architecture and structure of the service catalog portal or database.
Multiple business and technical service catalog templates for different industries to get started with your project quickly.
Intuitive table shape and built-in frames for matrices, grids, and more with advanced customizability to visually organize your services and related information.
Centralize All Information on Service Offerings
Create custom databases to store information on services that are live and ready for deployment.
Two-way sync to keep any change you make to your service data on Creately reflected on the host app and vice versa.
Infinite canvas to create and maintain a single source of consistent information on all active services offerings.
Manage sharing and permissions to your service catalogues with multiple access levels and roles.
Collaborate in Real-Time, Anytime, Anywhere
Multi-user collaboration with asynchronous editing and automatic conflict resolution to connect remote teams together.
Comment with context and have discussions and follow-ups on the same canvas. Async!
Video conferencing baked into the platform to feel like you are in the same room.
Full version history to keep track of key points during each iteration of your service catalog. Branch out from an earlier version if needed at any time.
Simplify Service Catalog Management
Create more than one view of the information in your service catalog with model objects to accommodate the different needs of those who use it.
Embed your service catalog securely in your apps, intranets, or sites or export as PNG, SVG, PDF, or JPEG format to publish and share.
Share only specific perspectives of your service catalog when privileged or when security information is needed.
Multiple app integrations to help you import and export data across teams on different platforms.
Templates
What is a Service Catalog?
A service catalog is a complete list of services a company provides for its customers or employees. It helps define the services and standardize quality customer service. It acts as a common interface where customers can access the services.
How to Create a Service Catalog?
- Understand and identify the needs of your customers. You can use Creately’s User Persona templates for this if required. Make sure to obtain the support of a cross-functional team when conducting research to avoid gaps.
- Get a sense of what users want and expect from you as a service provider. Identify which service requests are currently being delivered and how long it takes by interviewing the responsible personnel in your organization.
- Assign different owners to different services. If you have any questions or concerns about the service they are responsible for, you can contact them.
- Decide the services which will be included in the catalog. Identify the most requested services by the users.
- Review the processes used to deliver these services by mapping them on process maps and identify blockers. Apply the necessary fixes to improve them.
- Use Creately’s Service Catalog templates to categorize the services identified easily and in a visually pleasing way.
- If needed, invite your colleagues to the same workspace and work in real-time - as if you’re working from the same room. Use Creately’s in-built video conferencing to speak to your colleagues while working on the catalog.
- Export your service catalogues in JPEG, SVG, PNG or PDF formats or share with colleagues for real-time feedback collection.