The Hartford Insurance Group, Inc. ·HIG

Claims moved to report directly to the CEO

Financials · Fortune #162 · Divisional structure · 19K employees · Hartford, CT

View as of:
5
CEO span
↓ tighter than peers (avg 10)
1
Avg span
tight
2
Max depth
2 levels
4.5 yr
Avg tenure
stable vs FY2024
40%
Internal hires
↓ below industry avg
Consolidated financials FY2025 · period end 2025-12-31 · 10-K
Revenue
$1.5B
Operating income
$-1728000000
Net income
$3.8B
Total assets
$86.0B
Shares out
276M

Sourced from The Hartford Insurance Group, Inc. DEF 14A · filed 2026-04-09 ↗ View on SEC

Interactive org chart

The Hartford Insurance Group, Inc. organizational chart

Explore the executive structure, reporting layers, and scenario-ready operating model from public filings.

Open editable chart

Claims reporting directly to the CEO is the defining feature of The Hartford’s leadership structure. This page outlines the executive team, reporting lines, recent leadership changes, and how the company compares structurally with major insurance peers.

What to model

Use the chart to test org decisions, not just view reporting lines

Start with the public baseline, then use the scenario views and source-backed changes to ask what happens when leadership, span, or team ownership shifts.

Latest signal Deepa Soni departed as Executive Vice President, Chief Information and Operations Officer

Departed the company on June 22, 2025.

Source · See change log

Scenario views in the chart

  • Add Chief AI Officer Create a Chief AI Officer role reporting to the CEO to centralize AI governance and analytics strategy.
  • Move Claims under the President Shift the Claims function to report to the President to rebalance the CEO’s span of control.

Atlas work this supports

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The people

Who's running this

6 executives identified as Named Executive Officers in the most recent SEC proxy. Bar length scales with tenure.

Christopher J. Swift

Chairman and Chief Executive Officer

Executive

11 yr

5 reports

internal

Adin Morris Tooker

President

Executive

2 yr

0 reports

Beth Costello

Executive Vice President and Chief Financial Officer

Finance

6 yr

0 reports

Amy Stepnowski

Executive Vice President and Chief Investment Officer; President of HIMCO

Investments

7 yr

0 reports

Donald Hunt

Executive Vice President and General Counsel

Legal

1 yr

0 reports

Open Role

Head of Claims

Claims

1 yr

0 reports

The pay

Executive compensation

From the most recent DEF 14A Summary Compensation Table. 2 named executive officers disclosed. Bar length scales with total compensation.

Christopher Swift $22.1M
Base salary
$1.20M
Stock awards
$10.98M
Option awards
$3.41M
Non-equity incentive
$5.81M
Pension change
$30K
Other
$680K
Fiscal year
FY2025
Beth Costello $7.0M
Base salary
$838K
Stock awards
$2.41M
Option awards
$750K
Non-equity incentive
$2.90M
Pension change
$33K
Other
$88K
Fiscal year
FY2025

The businesses

How The Hartford Insurance Group, Inc. divides the work

3 divisions report into the group CEO. Tile size scales with estimated headcount.

Business Insurance

7K employees

President (Adin Morris Tooker)

Provides commercial property, casualty, and specialty insurance to small and mid-sized businesses.

Investments

500 employees

Chief Investment Officer (Amy Stepnowski)

Manages the company’s investment portfolio and asset allocation strategy.

Claims

6K employees

Head of Claims (Open Role)

Handles claims adjudication and customer remediation across all insurance lines.

The thesis

Why this org is unusual

The most distinctive structural feature at The Hartford is that the Claims function now reports directly to the CEO rather than through operations or technology.

This shift elevates claims handling to a core enterprise priority alongside underwriting and finance. The structure reinforces accountability for loss outcomes and customer experience in a property-and-casualty-heavy portfolio.

The remainder of the organization follows a traditional insurance divisional model, with strong central control over capital, investments, and legal matters. The absence of a standalone COO following the 2025 reorganization further concentrates operational authority at the CEO level.

  • Claims now reports directly to the CEO
  • No standalone COO role

The comparison

How The Hartford Insurance Group, Inc. stacks up

Compared with other large P&C insurers, The Hartford’s structure is slightly flatter at the top, with fewer intermediary operating layers between the CEO and core risk functions. Peers such as Travelers and Chubb typically route claims through operations or business segment leaders, while Hartford’s direct …

C-suite size

The Hartford Insurance Group, Inc.
6
Chubb
12

Reporting depth

The Hartford Insurance Group, Inc.
2 levels
Chubb
5 levels
5 levels
4 levels

Avg C-suite tenure

The Hartford Insurance Group, Inc.
5 yr
Chubb
8 yr

Has COO / Has CAIO

The Hartford Insurance Group, Inc. — no COO — no CAIO
Travelers Companies ✓ COO — no CAIO
Chubb ✓ COO — no CAIO
Allstate — no COO ✓ CAIO
Progressive — no COO — no CAIO

Current signals

What changed recently

The most significant recent change was the 2025 reorganization moving Claims to report directly to the CEO.

  • departed
    Deepa Soni Executive Vice President, Chief Information and Operations Officer

    Departed the company on June 22, 2025.

    Source
  • Date not confirmed reorg
    Claims function Head of Claims

    In 2025, the Claims organization was restructured to report directly to the CEO, with Operations merging into IT (effective mid-2025).

    Source

Leadership Timeline

Year-over-year executive structure based on SEC proxy and annual filings.

FY2025
DEF 14A filed 2026-04-09
CEO
Christopher J. Swift
CEO span
5
C-suite
6
Avg tenure
4.5 yr

Claims was reorganized to report directly to the CEO.

Named executive officers (5)
  • Christopher J. Swift - Chairman and CEO since 2014
  • Beth Costello - EVP and CFO since 2019
  • Adin Morris Tooker - President since 2023
  • Amy Stepnowski - EVP and CIO since 2018
  • Donald Hunt - EVP and General Counsel since 2025
FY2024
DEF 14A filed 2025-04-10
CEO
Christopher J. Swift
CEO span
5
C-suite
6
Avg tenure
5 yr

Operations and IT were still combined under a CIOO.

Named executive officers (5)
  • Christopher J. Swift - Chairman and CEO since 2014
  • Beth Costello - EVP and CFO since 2019
  • Adin Morris Tooker - President since 2023
  • Amy Stepnowski - EVP and CIO since 2018
  • Deepa Soni - EVP, CIOO since 2019
FY2023
DEF 14A filed 2024-04-11
CEO
Christopher J. Swift
CEO span
5
C-suite
5
Avg tenure
5.5 yr

More traditional operations-led structure.

Named executive officers (4)
  • Christopher J. Swift - Chairman and CEO since 2014
  • Beth Costello - EVP and CFO since 2019
  • Amy Stepnowski - EVP and CIO since 2018
  • Deepa Soni - EVP, CIOO since 2019

Year-over-year changes

FY2024 → FY2025

Between 2024 and 2025, Hartford elevated Claims to report directly to the CEO and eliminated the combined CIOO role.

  • CEO span: 5 → 5
  • C-suite size: 6 → 6
  • Avg tenure: 5 → 4.5 yr
  • reorg Claims function - Head of Claims (was Reported through Operations) (DEF 14A, filed 2026-04-09)
  • departed Deepa Soni - EVP, CIOO (was Chief Information and Operations Officer) (DEF 14A, filed 2026-04-09)

Frequently Asked Questions

Who is the CEO of The Hartford Insurance Group?

Christopher J. Swift has served as Chairman and CEO since July 2014.

What type of organizational structure does The Hartford Insurance Group use?

The Hartford primarily uses a divisional structure organized around major insurance businesses, with strong centralized functions.

How many direct reports does The Hartford Insurance Group's CEO have?

The CEO currently has five direct reports.

How has The Hartford Insurance Group's leadership changed recently?

In 2025, the company reorganized its Claims function to report directly to the CEO and saw the departure of its Chief Information and Operations Officer.

Does The Hartford Insurance Group have a COO?

No, The Hartford does not currently have a standalone Chief Operating Officer role.

Sources

  • DEF 14A, filed April 9, 2026
  • 2025 Proxy Statement
  • SEC EDGAR: The Hartford Insurance Group, Inc. DEF 14A Proxy Statement
  • SEC EDGAR: The Hartford Insurance Group, Inc. 10-K Annual Report

Reference

Cite this page

If you reference this page in research, analysis, or news writing, use one of the formats below. Citation includes the SEC filing source where applicable.

APA 7th
Creately. (2026). The Hartford Insurance Group, Inc. organizational structure. Creately. Retrieved , from https://creately.com/org-chart/fortune-500/hartford-insurance-group/
MLA 9th
"The Hartford Insurance Group, Inc. Organizational Structure." Creately, April 1, 2026, https://creately.com/org-chart/fortune-500/hartford-insurance-group/. Accessed .
Chicago 17
Creately. "The Hartford Insurance Group, Inc. Organizational Structure." Last modified April 1, 2026. https://creately.com/org-chart/fortune-500/hartford-insurance-group/.
Original SEC source View on SEC ↗
The Hartford Insurance Group, Inc.. DEF 14A. Filed 2026-04-09. U.S. Securities and Exchange Commission. https://www.sec.gov/Archives/edgar/data/874766/000087476626000025/hig-20260409.htm

Permanent URL: https://creately.com/org-chart/fortune-500/hartford-insurance-group/ · last updated 2026-04-01

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