Over 5 Million people and 1000’s of teams already use Creately

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ebay
city
paypal
national-geographic
amazon

Better understand what motivates customers

Create detailed customer journey maps and analyze the entire lifecycle of the customer.

  • Pre-made templates to easily identify and map out customer journeys
  • Customize based on your specific needs, and images and shapes based on your requirements
  • Export in SVG, PNG, JPEG, or PDF image formats for publishing, sharing, and printing your customer journey map

Collaborate seamlessly with teams

Get everyone on the same page to get a better understanding of customers, their emotions and the actions they take.

  • Have better conversations with built-in video conferencing and live mouse tracking
  • Share feedback with pinpointed comments and discussion threads
  • Control edit or review rights for team members and external stakeholders
  • Download diagrams in multiple image formats for embedding, publishing & sharing

Works with the tools you love

Thoughtfully designed integrations with the platforms you use every day

Works with the tools you love

Browse 1000s of Free, High-Quality Templates

professionally drawn templates for almost all imaginable scenarios

Customer Journey Mapping Software

Customer Journey Mapping Software 2

Customer Journey Map

Creately Works On

Desktop
Mobile
Online