Customer Journey Map Tool

Understand & Improve Customer Experiences

Gain valuable insights into customer expectations and determine ways to optimize customer experience.

  • Multiple customer journey templates to get a head start
  • Real-time collaboration to work with teams and stakeholders
  • Intuitive drag-drop interface for quick diagramming
Customer Journey Map Tool
Intel
Netflix
Nasa
City
Facebook
National Geographic
Paypal
Amazon
Ebay
Amex
VISUALIZE & ANALYZE

Create Customer Journey Maps in Minutes

Create Customer Journey Maps in Minutes
  • Simple drag and drop tools and Plus Create for friction-free drawing.

  • Multiple templates for customer journeys, customer profiles, user flows, and more.

  • Bring customer data from any source to visualize on the canvas.

  • Infinite canvas to centralize all customer research data in one place.

Create Customer Journey Maps in Minutes
Keep Everyone and Everything in Sync
COLLABORATE

Keep Everyone and Everything in Sync

Keep Everyone and Everything in Sync
  • Interactive meeting options with whiteboard features to work on projects in real-time.

  • Link to anything with @ mentions to get immediate feedback from collaborators.

  • Full version history to track and analyze progress or revert back to previous iterations.

  • Multiple access & role levels to share, review, and edit your data.

EXTEND & EXECUTE

Augment and Interact with Your Data

Augment and Interact with Your Data
  • Connect your existing tools & workflows with powerful integrations.

  • Provide context with additional information on each touchpoint with integrated notes.

  • Streamline your UX design projects with inbuilt agile project management tools.

  • Built-in presentation tools to share your customer journey analysis with stakeholders.

Augment and Interact with Your Data
INTRODUCING
creately-viz
ai-iconTemplates
Visualize process and user insights with AI templates
Visualize process and user insights with AI templates
Accessing Creately VIZ
    What is a Customer Journey Map?

    What is a Customer Journey Map?

    A customer journey map is a visual representation of how a particular customer interacts with a product or service. It helps track important touch points as well as pain points. This is an effective tool that can help organizations improve customer experience, gain in-depth insight and identify issues across the customer lifecycle.

    How to Collaborate on Creating a Customer Journey Map?

    1. Gather team members

    Gather team members from sales, marketing or product departments to map out and discuss how to improve the customer experience. Add them as collaborators on the Creately workspace. Use real-time mouse cursors and synced previews to easily track the changes other participants make in the workspace.

    1. Gather information

    Start by gathering all relevant customer-related information and feedback to create user personas based on the target market. You can select customer persona templates from Creately for different audience segments based on your research requirements.

    1. ​​Create a rough draft

    Use information from user personas to gain an in-depth understanding of the customer base as they go through each phase of the customer journey.

    1. Start mapping out

    Start mapping out the customer journey based on the path each persona takes to interact with the brand or organization. Create a user flow diagram with smart shapes from the extensive shape library and applying style formats and color palettes. Alternatively, you can edit customer journey map templates from Creately as well.

    1. Identify important touchpoints

    Identify and note down important touchpoints and pain points of the customer journey, including potential roadblocks as well.

    1. Review and finalize

    The team should review the customer journey map and provide feedback on its accuracy and clarity. Use comments threads and @mention comments to discuss changes and tag team members to carry them forward. The diagram should be refined based on this feedback.

    1. Track changes

    Find the changes that the collaborators made via the multi-cursors on the canvas in real-time or via the version history. In case you want to revert to a previous iteration, select the version to apply the changes.

    1. Share and publish

    Export your customer journey map for sharing, publishing or printing, in PNG, SVG, JPEG, and PDF formats.

    Quickly Visualize Your Customer Experience with These Templates

    Customer Journey Map

    Customer Journey Map

    Customer Journey Map

    Customer Journey Map

    Customer Journey Map

    Customer Journey Map

    Customer Journey Map

    Customer Journey Map

    FAQs on the Customer Journey Map Tool

    When to use a customer journey map tool?
    A user journey map tool can be used in a variety of scenarios including customer-centric design, marketing strategy planning, UX designing, product development, business process improvement, etc. Teams can use a customer journey map tool to collaboratively identify customer touch points and experiences.
    How can I add collaborators as editors?
    Creately’s customer journey map tool allows you to collaborate with multiple stakeholders or team members at the same time. You can add collaborators as editors or viewers based on their role in the project, managing how they interact. Simply go to collaborator settings under the workspace share options and invite collaborators by inserting their email addresses and selecting their role as editor or viewer.
    What features should I look for when selecting a user journey map tool?
    • User-friendly interface
    • Customization options
    • Premade templates
    • Integration with other tools
    • Data visualization options
    • Collaboration capabilities
    • Export/print options
    • Affordability
    • Customer support and training resources
    Streamline Your Workflows by Integrating with the Tools You Love
    Creately integrates with the tools your teams use every day and supports your team’s workflow seamlessly.
    Github
    Microsoft
    Google Drive
    Google Sheets
    Google Docs
    Google Slides
    Confluence
    Creately is a Better Customer Journey Map Tool?
    Creately is the intelligent visual platform enabling visual collaboration, knowledge management and project execution.
    Creately is a Better Customer Journey Map Tool?
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    Work Visually with Anyone for a Fixed Monthly Price
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    /month
    For Professionals
    • Unlimited canvases
    • 5000 Items per canvas
    • Premium shape libraries
    • 20 Active folders
    • Unlimited imports
    • JPEG, PNG, SVG & PDF export
    • Premium templates
    • AI Diagrams
    • 30 day version history
    • Basic collaboration
    • Email support
    Most Popular for SMBs
    Team
    /month per user
    For Growing Teams
    • Unlimited canvases
    • 5000 Items per canvas
    • Premium shape libraries
    • 50 Active folders
    • Unlimited imports
    • JPEG, PNG, SVG & PDF export
    • Premium templates
    • AI Diagrams
    • 30 day version history
    • Advanced collaboration
    • Email / Chat Support
    • Multiple named users
    • Account management portal
    FreeFor Anyone to Get Started
    • 3 Canvases
    • 60 Items per canvas
    • Standard shape libraries
    • 1 Folder
    • 2 Imports
    • JPEG and PNG export only
    Enterprise
    All features, unlimited users
    For Organizations Everything on Team, Plus
    • Single Sign On / 2FA
    • Regional data servers
    • MS Teams, Slack and Github integrations
    • 2 Way data sync with Excel/Sheets
    • Multiple account admins
    • Multiple sub teams
    • Unlimited databases
    • Unlimited items per database
    • SLA
    • Member onboarding and training
    • Managed member offboarding
    • Audit logs
    • Dedicated customer success manager

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