RATER Model

RATER Model template is used by businesses to evaluate and measure the customer experience. It consists of five core aspects - Reliability, Assurance, Tangibles, Empathy and Responsiveness - which are used to determine customer satisfaction. With this model, businesses can identify inadequate service delivery, provide results-driven strategies, and improve customer service experiences at all levels. RATER Model is an invaluable tool for measuring customer satisfaction and creating meaningful relationships with customers.

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