Customer Journey Mapping Software

Visualize and Improve Every Customer Experience

Understand your customers’ interactions, identify pain points, and turn insights into actionable strategies—all with an intuitive, collaborative platform.

Create a Customer Journey

Create journey maps quickly with drag-and-drop tools and templates
Collaborate in real time and leave feedback directly on the map
Turn insights into action by linking maps to workflows and tasks

Snapshot of Creately's Customer Journey Mapping Tool depicting a Customer Journey Map

Over 10 Million people and 1000s of teams already use Creately

Diagramming

Visual Collaboration

Org Chart

Used by Over 10 Million people and 1000s of teams

A Comprehensive Tool for Visual Collaboration and Diagramming

it is ease of collaborative diagramming and real-time editing. This allows teams to brainstorm, create, and refine diagrams together in a way that feels intuitive and seamless, regardless of location.

JUAN LEONARDO G

Small-Business

Efficient and User-Friendly Diagramming Tool

I love how easy it is to create and collaborate on diagrams with Creately. The real-time collaboration feature is incredibly helpful for team projects, and the extensive library of templates and shapes saves a lot of time

Aymen G

Small-Business

Creately provides best diagram structure.

Creately has proven to be an incredibly creative tool, enhancing the visual appeal of our company tasks significantly. Additionally, its pricing is highly competitive, offering great value for the features it provides.

Ruchika N

Assistant Manager

Creately: Simple Diagram Tool

I like that Creately is easy to use. It helps me create diagrams quickly and easily.

Ananya G

Executive Committee Member

Creately: A smart choice for expressing ideas over diagrams

Creately is a simple and user-friendly application for creating diagrams to visualize complex technical ideas and data flow on wireframes, flow charts, and other visual options. The best part of this tool is its real-time collaboration features, which help us to enhance the workflows in the team.

Gulam M

Software Engineer

User friendly and visually appealing!!

The interface is easy to use. The look is aesthetically pleasing as well. Love the functionality.

Chrisoula

Small-Business

Intuitive Design and Effortless Creativity

What I like best about Creately is its intuitive design and the ease with which it allows me to create attractive designs. From the moment I started using it, I was impressed by how easy it was to navigate the platform and how quickly I could bring my ideas to life in visually appealing diagrams and charts.

DARWIN M.

Mid-Market

Creatly Awesome App

In creatly easy to use and easy to design our all network diagrams for the clients and easy to export and Creately offers a user-friendly interface that makes it easy for users to create various types of diagrams without extensive training or experience. We used creately on daily basis for making diagram.

Surya Prakash M

Tech Lead Security

Easy to use

Creately has better options than Canva. It has great templates. it is a great product to use for visual org charts.

Jennifer D.

Initial Implementation

Great AI features

AI Modelling capability. It gives Prompt examples so user can learn how to create effective prompts

Karma A.

Business Manager

VISUALIZE & ANALYZE

Visualize Every Customer Interaction

Snapshot of Creately's Customer Journey Mapping Tool depicting Customer Journey Map templates panel

Easily create professional customer journey maps using drag-and-drop tools.
Get started quickly with prebuilt templates for SaaS, retail, healthcare, and more.
Customize each stage to reflect the unique touchpoints of your customer experience.
Receive AI-powered suggestions to enhance and optimize your journey maps.

Snapshot of Creately's Customer Journey Map Tool depicting a screenshot of a Customer Journey Map with comments

COLLABORATE

Collaborate Seamlessly Across Teams

Multiple team members can edit the same map in real time.
Leave contextual comments and feedback directly on journey stages.
Control access with role-based permissions for viewing, editing, or commenting.
Spotlight team members during workshops to guide discussions.

EXTEND & EXECUTE

Connect Maps to Actionable Workflows

Snapshot of Creately's Customer Journey Map Tool depicting export options

Sync customer journey maps with CRM, project management, and communication platforms.
Turn insights from journey maps directly into tasks and initiatives.
Share maps in PDF, PNG, or interactive formats for easy presentations.
Add notes and context to each step for a clearer understanding of customer behavior.

Ideate, plan, and execute ideas better with Creately

Create a Customer Journey Book a Demo

A customer journey map is a visual representation of how a particular customer interacts with a product or service. It helps track important touch points as well as pain points. This is an effective tool that can help organizations improve customer experience, gain in-depth insight and identify issues across the customer lifecycle.

How to Create a Customer Journey Map

Select a template

Browse Creately’s library of customer journey map templates and choose one that fits your business type, such as SaaS, retail, or healthcare.

Define your customer persona

Identify the key audience for your journey map by adding personas, including their goals, behaviors, and pain points.

Map the customer touchpoints

Add every interaction your customers have with your brand, from first contact to post-purchase, across all channels.

Identify pain points and opportunities

Highlight areas where customers experience friction and mark opportunities for improvement using the Creately customer journey map creator’s visual cues and AI suggestions.

Collaborate and share

Invite your team to co-edit the map in real time inside the customer journey map builder, add contextual comments, and export the final journey map for presentations or workflow integration.

Create a Customer Journey

Quickly Visualize Your Customer Experience with Free Templates

Customer Journey Map

Customer Journey Map

Customer Journey Map

Customer Journey Map

FAQs on Creately’s Customer Journey Map Generator

Is Creately free to use?

Creately’s customer journey mapping software offers a free version of its customer journey mapping software so you can start mapping immediately, with options to upgrade for advanced features.

Can I customize templates for my specific business needs?

Yes, all templates in Creately are fully customizable, allowing you to adjust stages, touchpoints, and visual elements to match your business processes.

Can I link journey map insights to actionable tasks?

Yes, you can turn insights from your customer journey map into actionable tasks using Creately’s built-in tools such as Kanban boards, timelines, and task lists, or integrate with external platforms like Jira, Confluence, or Google Drive for seamless workflow management.

Is there version control for maps?

Yes, Creately tracks version history so you can review changes, revert to previous versions, or compare iterations over time.

Can I embed journey maps on websites or internal portals?

Yes, Creately allows you to embed interactive maps for stakeholders or team members to view and collaborate online.

How can I add collaborators as editors?

Creately’s customer journey map tool allows you to collaborate with multiple stakeholders or team members at the same time. You can add collaborators as editors or viewers based on their role in the project, managing how they interact. Simply go to collaborator settings under the workspace share options and invite collaborators by inserting their email addresses and selecting their role as editor or viewer.

Streamline Your Workflows by Integrating with the Tools You Love

Creately integrates with the tools your teams use every day and supports your team’s workflow seamlessly.