Customer Journey Map Tool
Gain Insights and Enhance Customer Experiences
Gain valuable insights into customer expectations and determine ways to optimize customer experience.
Engage teams in real-time to create customer journey maps
Real-time collaboration to work with teams and stakeholders
Drag-and-drop interface for fast, efficient journey mapping
- Engage teams in real-time to create customer journey maps
- Real-time collaboration to work with teams and stakeholders
- Drag-and-drop interface for fast, efficient journey mapping
Over 10 Million people and 1000s of teams already use Customer Journey Mapping Tool
Create Customer Journey Maps Effortlessly
Quickly map out customer experiences using an easy-to-use interface.
Choose from tailored templates for customer journeys, personas, and user flows, reducing the time spent on setup.
Consolidate insights from various sources into one cohesive view, helping you spot gaps and opportunities in the journey.
Store all your mapping data on an expansive canvas that grows with your needs.
Collaborate Effectively on Customer Journey Maps
Use whiteboarding features to co-create journey maps with your team, no matter where they are.
@ Mentions to Quickly gather input from stakeholders to refine your maps and personas.
Share customer journey maps securely by assigning view, edit, or comment permissions to team members.
Easily review changes and revert to previous versions as needed to maintain consistency.
Deepen Your Customer Insights
Link with popular software platforms to bring in data, enriching your journey maps with up-to-date information.
Add notes and context to each step, providing a clearer understanding of customer behavior.
Leverage customer journey maps to convey insights clearly and simplify decision-making.
Easily export your customer journey maps as images or PDFs for seamless sharing with stakeholders.
What is a Customer Journey Map?
How to Collaborate on Creating a Customer Journey Map?
Customer Journey Mapping in Real-Time
Gather team members from sales, marketing or product departments to map out and discuss how to improve the customer experience. Add them as collaborators on the Creately workspace. Use real-time mouse cursors and synced previews to easily track the changes other participants make in the workspace.
Build User Personas to Understand Your Audience
Start by gathering all relevant customer-related information and feedback to create user personas based on the target market. You can select customer persona templates from Creately for different audience segments based on your research requirements.
Analyze Customer Phases for Deeper Insights
Use information from user personas to gain an in-depth understanding of the customer base as they go through each phase of the customer journey.
Customize Your Customer Journey Map
Start mapping out the customer journey based on the path each persona takes to interact with the brand or organization. Create a user flow diagram with smart shapes from the extensive shape library and applying style formats and color palettes. Alternatively, you can edit customer journey map templates from Creately as well.
Identify Touchpoints and Pinpoint Pain Points
Identify and note down important touchpoints and pain points of the customer journey, including potential roadblocks as well.
Refine Your Customer Journey Map with Feedback
The team should review the customer journey map and provide feedback on its accuracy and clarity. Use comments threads and @mention comments to discuss changes and tag team members to carry them forward. The diagram should be refined based on this feedback.
Manage Journey Map Versions
Find the changes that the collaborators made via the multi-cursors on the canvas in real-time or via the version history. In case you want to revert to a previous iteration, select the version to apply the changes.
Present and Share Your Journey Map
Showcase your finished journey maps using the platform’s built-in presentation tools, or export them in PNG, SVG, JPEG, or PDF formats for easy sharing, publishing, or printing for stakeholders.
Quickly Visualize Your Customer Experience with These Templates
FAQs on the Customer Journey Map Tool
When to use a customer journey map tool?
How can I add collaborators as editors?
What features should I look for when selecting a user journey map tool?
- User-friendly interface
- Customization options
- Premade templates
- Integration with other tools
- Data visualization options
- Collaboration capabilities
- Export/print options
- Affordability
- Customer support and training resources
