Service Blueprint of KFC

A KFC service blueprint maps out the customer journey, from placing an order to enjoying their meal, across dine-in, drive-thru, and delivery services. It highlights front-stage processes like greeting customers, taking orders, and serving food, as well as back-stage operations such as kitchen preparation, order assembly, and inventory control. By analyzing these processes, KFC ensures service consistency, reduces wait times, and maintains food quality.

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