William R. McDermott
Chairman and Chief Executive Officer
Executive
6 yr
6 reports
ServiceNow, Inc. ·NOW
Product, finance, and customer operations led by three presidents
Technology · Fortune #386 · Functional structure · 26K employees · Santa Clara, California
View as of:
5
CEO span
↓ tighter than peers (avg 10)
1.3
Avg span
tight
3
Max depth
3 levels
1.8 yr
Avg tenure
↓ 1.7yr from FY2024
60%
Internal hires
↑ above industry avg
Consolidated financials FY2025 · period end 2025-12-31 · 10-K
Revenue
$13.3B
Operating income
$1.8B
Net income
$1.7B
Total assets
$26.0B
Shares out
1.05B
Sourced from ServiceNow, Inc. DEF 14A · filed 2026-04-06 ↗ View on SEC
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ServiceNow, Inc. organizational chart
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ServiceNow operates with a president-led functional structure in which finance, product/operations, and customer operations all report directly to CEO Bill McDermott. This page maps the current executive org, recent leadership changes, compensation, and peer comparisons.
What to model
Use the chart to test org decisions, not just view reporting lines
Start with the public baseline, then use the scenario views and source-backed changes to ask what happens when leadership, span, or team ownership shifts.
Latest signal Danielle Fontaine joined as Chief Accounting Officer
Appointed effective February 17, 2026.
Source · See change logScenario views in the chart
- Add standalone Chief AI Officer Separating AI strategy from HR could sharpen platform-level AI governance as adoption scales.
Atlas work this supports
- Connect Workday or UKG Get these analytics for YOUR org — tenure, span of control, headcount, automatically from your HRIS.
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- Plan a Reorg Use this as a starting point. Model scenarios, compare structures, present options to your board.
The people
Who's running this
6 executives identified as Named Executive Officers in the most recent SEC proxy. Bar length scales with tenure.
internal
Gina Mastantuono
President and Chief Financial Officer
Finance
1 yr
2 reports
Hossein Nowbar
President, Chief Legal Officer and Secretary
Legal
0 yr
1 reports
Amit Zavery
President, Chief Product Officer and Chief Operating Officer
Product & Operations
1 yr
0 reports
internal
Paul Fipps
President, Global Customer Operations
Customer Operations
1 yr
0 reports
internal
Jacqueline Canney
Chief People and AI Enablement Officer
People & AI
1 yr
0 reports
The pay
Executive compensation
From the most recent DEF 14A Summary Compensation Table. 2 named executive officers disclosed. Bar length scales with total compensation.
William R. McDermott $51.6M
- Base salary
- $1.52M
- Stock awards
- $43.48M
- Non-equity incentive
- $3.52M
- Other
- $3.03M
- Fiscal year
- FY2025
- Source
- SEC DEF 14A ↗
Gina Mastantuono $18.5M
- Base salary
- $892K
- Stock awards
- $16.31M
- Non-equity incentive
- $1.13M
- Other
- $148K
- Fiscal year
- FY2025
- Source
- SEC DEF 14A ↗
The skin in the game
Beneficial ownership
Insider stock holdings and the company's ownership requirements for executives and directors. Disclosed in the most recent DEF 14A.
| Holder | Shares | % of class |
|---|---|---|
| William R. McDermott | 2.21M | <1% |
| Gina Mastantuono | 253K | <1% |
The businesses
How ServiceNow, Inc. divides the work
3 divisions report into the group CEO. Tile size scales with estimated headcount.
Finance
1K employees
President and CFO (Gina Mastantuono)
Oversees financial planning, accounting, investor relations, and compliance.
Product & Operations
9K employees
President, CPO & COO (Amit Zavery)
Leads platform strategy, product development, cloud operations, and infrastructure.
Global Customer Operations
7K employees
President, Global Customer Operations (Paul Fipps)
Responsible for sales execution, customer success, and global field operations.
The thesis
Why this org is unusual
ServiceNow’s most distinctive structural feature is the concentration of operating power in three presidents reporting directly to the CEO.
Finance, product/operations, and customer operations are each led by a president-level executive, while traditional CTO or CIO roles are subsumed under the product organization.
This structure emphasizes product-led growth and customer execution over regional or divisional autonomy. The COO role is combined with Chief Product Officer, reinforcing tight integration between platform strategy and operational delivery.
Compared with peers, ServiceNow runs relatively flat at the top, with only one formal layer between the CEO and most enterprise-wide functions.
- COO and CPO combined in one role
- Three president-level executives report to CEO
- No standalone CTO role
The comparison
How ServiceNow, Inc. stacks up
Compared with enterprise software peers like Salesforce and SAP, ServiceNow’s executive structure is leaner and more president-centric. Salesforce distributes authority across multiple CEOs and business-unit leaders, while SAP maintains clearer separation between product, technology, and operations. ServiceNow’s model …
C-suite size
Reporting depth
Avg C-suite tenure
Has COO / Has CAIO
ServiceNow, Inc. ✓ COO — no CAIO
SAP ✓ COO ✓ CAIO
Current signals
What changed recently
ServiceNow appointed a new Chief Accounting Officer in early 2026 and elevated Kevin McBride to EVP.
- new
- promoted
Leadership Timeline
Year-over-year executive structure based on SEC proxy and annual filings.
FY2025
DEF 14A filed 2026-04-06
- CEO
- William R. McDermott
- CEO span
- 5
- C-suite
- 6
- Avg tenure
- 2 yr
Executive team expanded operational scope with combined COO and CPO role.
Named executive officers (5)
- William R. McDermott - Chairman and CEO since 2019
- Gina Mastantuono - President and CFO since 2025
- Amit Zavery - President, CPO and COO since 2024
- Paul Fipps - President, Global Customer Operations since 2025
- Jacqueline Canney - Chief People and AI Enablement Officer since 2025
FY2024
DEF 14A filed 2025-04-05
- CEO
- William R. McDermott
- CEO span
- 4
- C-suite
- 5
- Avg tenure
- 3.5 yr
Pre-COO consolidation period with fewer president-level roles.
Named executive officers (3)
- William R. McDermott - Chairman and CEO since 2019
- Gina Mastantuono - CFO since 2020
- Jacqueline Canney - Chief People Officer since 2021
FY2023
DEF 14A filed 2024-04-04
- CEO
- William R. McDermott
- CEO span
- 4
- C-suite
- 5
- Avg tenure
- 4 yr
Stable leadership team focused on subscription growth.
Named executive officers (1)
- William R. McDermott - Chairman and CEO since 2019
Year-over-year changes
ServiceNow added a combined COO/CPO role, increasing CEO span and refreshing the executive bench.
- CEO span: 4 → 5
- C-suite size: 5 → 6
- Avg tenure: 3.5 → 2 yr
- new Amit Zavery - President, CPO and COO (DEF 14A, 2026-04-06)
The board
Board of directors
2 directors. 0 of 2 independent (0%). Source: most recent DEF 14A.
William R. McDermott
Chair Inside
Chairman and CEO, ServiceNow
Frederic B. Luddy
Inside
Founder, ServiceNow
Frequently Asked Questions
Who is the CEO of ServiceNow?
William R. McDermott has served as Chairman and CEO of ServiceNow since 2019.
What type of organizational structure does ServiceNow use?
ServiceNow uses a functional structure with president-led enterprise functions.
How many direct reports does ServiceNow's CEO have?
The CEO has five direct executive reports.
How has ServiceNow's leadership changed recently?
In early 2026, ServiceNow appointed a new Chief Accounting Officer and promoted its former CAO to EVP.
Does ServiceNow have a COO?
Yes. The COO role is combined with the Chief Product Officer position held by Amit Zavery.
Sources
- 8-K Filing, Feb 2026
- SEC EDGAR: ServiceNow, Inc. DEF 14A Proxy Statement
- SEC EDGAR: ServiceNow, Inc. 10-K Annual Report
Reference
Cite this page
If you reference this page in research, analysis, or news writing, use one of the formats below. Citation includes the SEC filing source where applicable.
APA 7th
Creately. (2026). ServiceNow, Inc. organizational structure. Creately. Retrieved , from https://creately.com/org-chart/fortune-500/servicenow/MLA 9th
"ServiceNow, Inc. Organizational Structure." Creately, April 1, 2026, https://creately.com/org-chart/fortune-500/servicenow/. Accessed .Chicago 17
Creately. "ServiceNow, Inc. Organizational Structure." Last modified April 1, 2026. https://creately.com/org-chart/fortune-500/servicenow/.Original SEC source View on SEC ↗
ServiceNow, Inc.. DEF 14A. Filed 2026-04-06. U.S. Securities and Exchange Commission. https://www.sec.gov/Archives/edgar/data/1373715/000137371526000039/now-20260406.htmPermanent URL: https://creately.com/org-chart/fortune-500/servicenow/ · last updated 2026-04-01