Enrique Lores
President and Chief Executive Officer
Executive
0 yr
28 reports
PayPal Holdings, Inc. ·PYPL
Two consumer and merchant GMs exited simultaneously under divisional model
Business Services · Fortune #137 · Divisional structure · 24K employees · San Jose, CA
View as of:
7
CEO span
↓ tighter than peers (avg 9)
2.9
Avg span
moderate
3
Max depth
3 levels
1.6 yr
Avg tenure
stable vs FY2025
29%
Internal hires
↓ below industry avg
Consolidated financials FY2019 · period end 2019-12-31 · 10-K
Revenue
$17.8B
Operating income
$6.1B
Net income
$5.2B
Total assets
$80.2B
Shares out
921M
Sourced from PayPal Holdings, Inc. DEF 14A · filed 2026-04-07 ↗ View on SEC
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PayPal Holdings, Inc. organizational chart
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Two divisional GMs — Consumer and Small Business — exited at once, revealing how much PayPal relies on EVP‑level P&L leaders. This page maps PayPal’s divisional org, executive team, recent changes, and peer context.
What to model
Use the chart to test org decisions, not just view reporting lines
Start with the public baseline, then use the scenario views and source-backed changes to ask what happens when leadership, span, or team ownership shifts.
Latest signal Michelle Gill departed as EVP, GM Small Business & Financial Services
Announced April 29, 2026; effective June 2, 2026.
Source · See change logScenario views in the chart
- Add Chief AI Officer Create a CAIO reporting to the CEO to centralize AI strategy across consumer and merchant platforms.
- Consolidate Consumer and SMB Merge Consumer and SMB under a single Group President to reduce GM span and execution risk.
Atlas work this supports
- Connect Workday or UKG Get these analytics for YOUR org — tenure, span of control, headcount, automatically from your HRIS.
- Connect Salesforce Map your target accounts like this. Import contacts, visualize decision chains, plan multi-threading.
- Plan a Reorg Use this as a starting point. Model scenarios, compare structures, present options to your board.
The people
Who's running this
8 executives identified as Named Executive Officers in the most recent SEC proxy. Bar length scales with tenure.
Jamie Miller
EVP, Chief Financial and Operating Officer
Finance & Operations
1 yr
3 reports
Chief Technology Officer
CTO (Role)
Technology
1 yr
4 reports
Suzan Kereere
President, Global Markets
Global Markets
2 yr
3 reports
internal
Frank Keller
EVP, GM Large Enterprise & Merchant Platform
Merchant Platform
2 yr
3 reports
Diego Scotti
EVP, GM Consumer Group
Consumer
2 yr
3 reports
Michelle Gill
EVP, GM Small Business & Financial Services
SMB
2 yr
3 reports
Aaron Webster
EVP, Global Chief Risk Officer
Risk
2 yr
2 reports
The pay
Executive compensation
From the most recent DEF 14A Summary Compensation Table. 1 named executive officers disclosed. Bar length scales with total compensation.
Alex Chriss $25.2M
- Base salary
- $1.33M
- Stock awards
- $23.37M
- Other
- $553K
- Fiscal year
- FY2025
- Source
- SEC DEF 14A ↗
The businesses
How PayPal Holdings, Inc. divides the work
5 divisions report into the group CEO. Tile size scales with estimated headcount.
Consumer Group
8K employees
EVP, GM Consumer Group (Diego Scotti)
Owns PayPal and Venmo consumer products, wallets, and monetization.
Small Business & Financial Services
6K employees
EVP, GM Small Business & Financial Services (Michelle Gill)
Serves small merchants with payments, lending, and financial tools.
Large Enterprise & Merchant Platform
5K employees
EVP, GM Large Enterprise & Merchant Platform (Frank Keller)
Manages enterprise merchants, PSP, and unbranded processing.
Global Markets
3K employees
President, Global Markets (Suzan Kereere)
Leads regional go‑to‑market and international expansion.
Technology
2K employees
CTO (Role)
Platform, data, security, and infrastructure engineering.
The thesis
Why this org is unusual
Two divisional general managers — Consumer Group and Small Business — exited simultaneously in mid‑2026, underscoring how central the GM layer is to PayPal’s structure.
The CEO directly oversees business-unit leaders with full P&L responsibility, alongside shared services like Finance, Risk, and Technology. This creates a classic divisional model where execution risk concentrates at the GM level. The structure also shows limited buffering layers: most growth bets and corrective actions run directly through the CEO to the GMs, making leadership turnover immediately structural.
- Simultaneous exit of two core GMs
- COO role combined with CFO
- Divisional P&L ownership at EVP level
The comparison
How PayPal Holdings, Inc. stacks up
Compared with other fintech and payments peers, PayPal’s structure is more overtly divisional, with distinct Consumer, SMB, and Large Enterprise platforms each led by an EVP GM. Peers like Visa and Mastercard rely more on functional or regional models, while Block combines product-led divisions with strong founder …
C-suite size
Reporting depth
Avg C-suite tenure
Has COO / Has CAIO
PayPal Holdings, Inc. — no COO — no CAIO
Adyen ✓ COO — no CAIO
Stripe ✓ COO — no CAIO
Current signals
What changed recently
PayPal saw a CEO transition followed by the announced departure of both its Consumer and SMB GMs.
- departedMichelle Gill EVP, GM Small Business & Financial Services
Announced April 29, 2026; effective June 2, 2026.
Source - departed
- new
Leadership Timeline
Year-over-year executive structure based on SEC proxy and annual filings.
FY2026
DEF 14A filed 2026-04-07
- CEO
- Enrique Lores
- CEO span
- 7
- C-suite
- 7
- Avg tenure
- 1.6 yr
Year defined by CEO transition and divisional leadership turnover.
Named executive officers (6)
- Enrique Lores - President and CEO since 2026
- Jamie Miller - CFO & COO since 2025
- Suzan Kereere - President, Global Markets since 2024
- Frank Keller - GM Large Enterprise since 2024
- Michelle Gill - GM SMB since 2023
- Diego Scotti - GM Consumer since 2023
FY2025
10-K filed 2026-02-03
- CEO
- Alex Chriss
- CEO span
- 8
- C-suite
- 8
- Avg tenure
- 2.4 yr
Stable divisional structure prior to CEO change.
Named executive officers (6)
- Alex Chriss - President and CEO since 2023
- Jamie Miller - CFO & COO since 2025
- Suzan Kereere - President, Global Markets since 2024
- Frank Keller - GM Large Enterprise since 2024
- Michelle Gill - GM SMB since 2023
- Diego Scotti - GM Consumer since 2023
FY2024
10-K filed 2025-02-02
- CEO
- Alex Chriss
- CEO span
- 8
- C-suite
- 8
- Avg tenure
- 3.1 yr
Expansion of divisional GM model.
Named executive officers (5)
- Alex Chriss - President and CEO since 2023
- Suzan Kereere - President, Global Markets since 2024
- Frank Keller - GM Large Enterprise since 2024
- Michelle Gill - GM SMB since 2023
- Diego Scotti - GM Consumer since 2023
Year-over-year changes
CFO role expanded to include COO responsibilities.
- CEO span: 8 → 8
- C-suite size: 8 → 8
- Avg tenure: 3.1 → 2.4 yr
- retitled Jamie Miller - CFO & COO (was CFO) (10-K Feb 2026)
CEO transition reduced span and reset executive tenure.
- CEO span: 8 → 7
- C-suite size: 8 → 7
- Avg tenure: 2.4 → 1.6 yr
- departed Alex Chriss - CEO (DEF 14A Apr 2026)
- new Enrique Lores - CEO (was Board Chair) (DEF 14A Apr 2026)
Frequently Asked Questions
Who is the CEO of PayPal Holdings?
Enrique Lores has served as President and CEO since March 1, 2026.
What type of organizational structure does PayPal Holdings use?
PayPal uses a divisional structure with EVP general managers owning major business units.
How many direct reports does PayPal Holdings's CEO have?
The CEO has seven direct reports, primarily divisional GMs and core functional leaders.
How has PayPal Holdings's leadership changed recently?
In 2026, PayPal appointed a new CEO and announced the departures of its Consumer and SMB GMs.
Who reports directly to PayPal Holdings's CEO?
Divisional GMs for Consumer, SMB, Merchant Platform, Global Markets, plus CFO/COO, CRO, and CTO.
Sources
- 8-K Filing, Apr 30 2026
- Company Proxy, Apr 2026
- SEC EDGAR: PayPal Holdings, Inc. DEF 14A Proxy Statement
- SEC EDGAR: PayPal Holdings, Inc. 10-K Annual Report
Reference
Cite this page
If you reference this page in research, analysis, or news writing, use one of the formats below. Citation includes the SEC filing source where applicable.
APA 7th
Creately. (2026). PayPal Holdings, Inc. organizational structure. Creately. Retrieved , from https://creately.com/org-chart/fortune-500/paypal-holdings/MLA 9th
"PayPal Holdings, Inc. Organizational Structure." Creately, April 1, 2026, https://creately.com/org-chart/fortune-500/paypal-holdings/. Accessed .Chicago 17
Creately. "PayPal Holdings, Inc. Organizational Structure." Last modified April 1, 2026. https://creately.com/org-chart/fortune-500/paypal-holdings/.Original SEC source View on SEC ↗
PayPal Holdings, Inc.. DEF 14A. Filed 2026-04-07. U.S. Securities and Exchange Commission. https://www.sec.gov/Archives/edgar/data/1633917/000119312526145721/d59508ddef14a.htmPermanent URL: https://creately.com/org-chart/fortune-500/paypal-holdings/ · last updated 2026-04-01