E-commerce website user flow

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E-commerce website user flow

An e-commerce website user flowchart is a visual representation of the steps a user takes when navigating an online store. It typically starts with the homepage, where users can browse products or search for specific items. From there, users may click on a product to view its details and add it to their cart. They can then proceed to checkout, where they enter their shipping and payment information before completing their purchase. Other steps in the user flow may include creating an account, viewing order history, leaving product reviews, and contacting customer support. The flowchart helps website designers and developers identify areas where users may encounter obstacles or confusion, allowing them to improve the user experience and increase conversions.

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