Patient Journey Map

A Patient Journey Map is a visual representation that outlines the complete experience a patient goes through when interacting with healthcare services. This map typically includes various stages, such as symptom onset, diagnosis, treatment, and follow-up care, along with the emotions, pain points, and touchpoints the patient encounters along the way. By mapping out these experiences, healthcare providers can identify areas for improvement, enhance patient satisfaction, and create a more patient-centered approach to care.

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