internal
Frank Bisignano
Chairman & Chief Executive Officer
Executive
6 yr
13 reports
Fiserv, Inc. ·FI
Divisional payments giant with Clover and core banking as parallel CEOs
Business Services · Fortune #208 · Divisional structure · 38K employees · Milwaukee, WI
8
CEO span
↓ tighter than peers (avg 9)
3.1
Avg span
moderate
3
Max depth
3 levels
3.1 yr
Avg tenure
63%
Internal hires
↑ above industry avg
Interactive org chart
Fiserv, Inc. organizational chart
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Divisional payments leader where Clover and core banking each report directly to CEO Frank Bisignano. This page maps Fiserv’s executive structure, major business units, leadership analysis, and peer comparisons to show how scale and P&L ownership are managed.
What to model
Use the chart to test org decisions, not just view reporting lines
Start with the public baseline, then use the scenario views and source-backed changes to ask what happens when leadership, span, or team ownership shifts.
Latest signal Clover Division changed role as Standalone Business Unit
2024-09: Clover leadership elevated to report directly to CEO as a distinct division.
Source · See change logScenario views in the chart
- Add Chief AI Officer Introduce a Chief AI Officer to centralize AI strategy across Clover and core banking.
- Consolidate Operations Under COO Move divisional operations leaders to report to the COO to reduce CEO span.
Atlas work this supports
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The people
Who's running this
8 executives identified as Named Executive Officers in the most recent SEC proxy. Bar length scales with tenure.
internal
Guy Chiarello
Chief Operating Officer
Operations
3 yr
1 reports
Open Role
Chief Technology Officer
Technology
2 yr
1 reports
internal
Robert W. Hau
Chief Financial Officer
Finance
4 yr
2 reports
Open Role
CEO, Clover
Merchant Acceptance
1 yr
1 reports
Open Role
CEO, Financial Solutions
Core Banking
2 yr
1 reports
Open Role
Chief Legal Officer
Legal
2 yr
0 reports
Open Role
Chief Human Resources Officer
HR
3 yr
0 reports
The businesses
How Fiserv, Inc. divides the work
3 divisions report into the group CEO. Tile size scales with estimated headcount.
Clover
8K employees
CEO, Clover (Open Role)
Provides cloud-based POS and merchant acceptance solutions for SMBs.
Financial Solutions
12K employees
CEO, Financial Solutions (Open Role)
Delivers core banking, digital, and payments solutions to financial institutions.
Payments Platform
6K employees
Chief Technology Officer (Open Role)
Runs shared payments infrastructure across Fiserv businesses.
The thesis
Why this org is unusual
Fiserv’s most distinctive feature is that its largest businesses—Clover merchant acceptance and core banking Financial Solutions—operate as parallel divisions reporting directly to the CEO.
This divisional setup places multiple business CEOs alongside functional leaders, increasing the CEO’s span of control but preserving clear P&L ownership. The structure reflects Fiserv’s growth-by-acquisition history and the need to balance innovation speed in Clover with stability in core banking. Operational scale is coordinated through a strong COO role, while technology and payments platforms are centralized to support reuse across divisions.
- Clover operates as a quasi-independent division
- High CEO span due to multiple business heads
The comparison
How Fiserv, Inc. stacks up
Compared with peers like Global Payments and FIS, Fiserv runs a more explicitly divisional model, with major product lines elevated to CEO-level reporting. Many competitors emphasize functional control with fewer standalone business CEOs. Fiserv’s structure resembles a holding-style payments group, which can accelerate …
C-suite size
Reporting depth
Fiserv, Inc.
3 levels
Fidelity National Information Services
4 levels
4 levels
4 levels
PayPal
4 levels
Avg C-suite tenure
Has COO / Has CAIO
Fiserv, Inc. ✓ COO — no CAIO
Fidelity National Information Services ✓ COO — no CAIO
PayPal — no COO ✓ CAIO
Current signals
What changed recently
The most significant change was formalizing Clover as a standalone division reporting directly to the CEO.
Frequently Asked Questions
Who is the CEO of Fiserv?
Frank Bisignano has served as Chairman and CEO of Fiserv since 2020.
What type of organizational structure does Fiserv use?
Fiserv uses a divisional structure with major business units reporting directly to the CEO.
How many direct reports does Fiserv's CEO have?
The CEO has eight direct reports, including business unit CEOs and functional chiefs.
How has Fiserv's leadership changed recently?
Fiserv elevated Clover to a standalone division in 2024 and strengthened COO oversight.
Who reports directly to Fiserv's CEO?
Direct reports include the CFO, COO, Clover CEO, Financial Solutions CEO, and core functional leaders.
Sources
- Company Newsroom, Sep 2024
- Company Press Release, Jun 2022
- SEC EDGAR: Fiserv, Inc. DEF 14A Proxy Statement
- SEC EDGAR: Fiserv, Inc. 10-K Annual Report
Reference
Cite this page
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Creately. "Fiserv, Inc. Organizational Structure." Last modified April 1, 2026. https://creately.com/org-chart/fortune-500/fiserv/.Permanent URL: https://creately.com/org-chart/fortune-500/fiserv/ · last updated 2026-04-01