Online Shopping Customer Journey Map

An Online Shopping Customer Journey Map is a visual representation that outlines the various stages a customer goes through when interacting with an online store, from initial awareness to post-purchase experiences. It details key touchpoints such as discovering the store, browsing products, making purchasing decisions, and receiving customer support, highlighting opportunities for enhancing user experience and satisfaction. This map serves as a strategic tool for businesses to identify customer pain points, optimize engagement, and improve overall service delivery by aligning business processes with customer expectations.

You can easily edit this template using Creately's business process mapping tool. You can export it in multiple formats like JPEG, PNG and SVG and easily add it to Word documents, Powerpoint (PPT) presentations, Excel or any other documents. You can export it as a PDF for high-quality printouts.