If you need a short answer, use a screen-capture tool when speed matters most, use a wiki-first tool when your main job is publishing procedural knowledge, and use a process-modeling platform when you need documentation that stays governed, visual, and current across teams. For most ops and process owners, the right choice depends less on template count and more on whether the tool can handle ownership, change control, and cross-functional process logic without turning your documentation into another stale folder of files.