The main responsibility in customer support is solving the issues customers are facing. You can use a flowchart to communicate the steps the user needs to take to arrive at a solution. In case, you are also having trouble understanding the issue faced by your customer, you can use a flowchart to analyze the issue and arrive at a solution.
You can easily edit this template using Creately's flowchart maker. You can export it in multiple formats like JPEG, PNG and SVG and easily add it to Word documents, Powerpoint (PPT) presentations, Excel or any other documents. You can export it as a PDF for high-quality printouts.