Online Shopping Customer Journey Map

An Online Shopping Customer Journey Map visualizes the sequence of experiences a customer goes through when engaging with an e-commerce platform. It starts with the initial awareness or discovery phase, moves through consideration and decision-making as the customer browses products, and leads to purchase. The map continues beyond the sale to include post-purchase interactions such as customer support, delivery, and potential returns, highlighting key touchpoints that influence customer satisfaction and loyalty.

You can easily edit this template using Creately's business process mapping tool. You can export it in multiple formats like JPEG, PNG and SVG and easily add it to Word documents, Powerpoint (PPT) presentations, Excel or any other documents. You can export it as a PDF for high-quality printouts.