{"id":24663,"date":"2021-12-15T15:54:31","date_gmt":"2021-12-15T04:54:31","guid":{"rendered":"https:\/\/creately.com\/blog\/?p=24663"},"modified":"2022-05-26T13:53:53","modified_gmt":"2022-05-26T02:53:53","slug":"o-guia-facil-para-mapeamento-de-processos","status":"publish","type":"post","link":"https:\/\/creately.com\/blog\/pt\/diagrama\/o-guia-facil-para-mapeamento-de-processos\/","title":{"rendered":"O guia f\u00e1cil para mapeamento de processos"},"content":{"rendered":"<div id=\"bsf_rt_marker\"><\/div><p><span style=\"font-weight: 400;\">Est\u00e1 planejando uma nova estrat\u00e9gia? Quer melhorar a satisfa\u00e7\u00e3o do cliente? Quer saber porque alguns dos seus projetos n\u00e3o est\u00e3o certo? O mapeamento do processo \u00e9 o primeiro passo para descobrir como e porqu\u00ea das quest\u00f5es acima. Neste guia de mapeamento de processos n\u00f3s mostraremos a voc\u00ea;<\/span><\/p>\n<ul>\n<li><a href=\"#what\">O que \u00e9 um Mapa de Processo?<\/a><\/li>\n<li><a href=\"#symbols\">S\u00edmbolos do Mapa de Processo<\/a><\/li>\n<li><a href=\"#types\">Tipos de Mapas de Processo<\/a><\/li>\n<li><a href=\"#create\">Como Criar um Mapa de Processo<\/a><\/li>\n<li><a href=\"#best\">Melhores Pr\u00e1ticas de Mapeamento de Processos<\/a><\/li>\n<li><a href=\"#benefits\">Benef\u00edcios do Mapeamento de Processos<\/a><\/li>\n<li><a href=\"#templates\">Modelos de Mapeamento de Processos<\/a><\/li>\n<li><a href=\"#continued\">S\u00edmbolos do Mapa de Processo (Continua\u00e7\u00e3o)<\/a><\/li>\n<\/ul>\n<h3><a name=\"what\"><\/a><b>O que \u00e9 um Mapa de Processo?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Um mapa do processo mostra visualmente os passos de uma atividade de trabalho e as pessoas que est\u00e3o envolvidas na realiza\u00e7\u00e3o de cada passo. Ao mapear um processo voc\u00ea simplesmente desenha uma caixa para cada etapa e as conecta com setas para mostrar um fluxo. Voc\u00ea pode usar uma ferramenta online para<\/span><a href=\"https:\/\/creately.com\/pt\/lp\/software-de-mapeamento-de-processos\"> <span style=\"font-weight: 400;\">criar facilmente um Mapa de Processo<\/span><\/a><span style=\"font-weight: 400;\">. Um mapa de processo b\u00e1sico seria parecido com este; <\/span><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-15367\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Example-of-a-basic-process-map.png\" alt=\"Exemplo de um mapa de processo b\u00e1sico\" width=\"925\" height=\"290\" srcset=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Example-of-a-basic-process-map.png 925w, https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Example-of-a-basic-process-map-300x94.png 300w\" sizes=\"auto, (max-width: 925px) 100vw, 925px\" \/><\/p>\n<h3><a name=\"symbols\"><\/a><b>S\u00edmbolos do Mapa de Processo<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Cada etapa de um processo \u00e9 representada por uma forma em um mapa de processo. Estas formas tamb\u00e9m s\u00e3o chamadas formas de fluxograma. Existem quase 30 formas padr\u00e3o que voc\u00ea <\/span><i><span style=\"font-weight: 400;\">pode <\/span><\/i><span style=\"font-weight: 400;\">usar no mapeamento de processos. No entanto, pensamos que para a maioria das pessoas, usar algumas das formas mais comuns ser\u00e1 mais f\u00e1cil de entender.<\/span><\/p>\n<style type=\"text\/css\">\n.tg  {border-collapse:collapse;border-spacing:0;}<br \/>.tg td{font-family:Arial, sans-serif;font-size:14px;padding:10px 5px;border-style:solid;border-width:1px;overflow:hidden;word-break:normal;}<br \/>.tg th{font-family:Arial, sans-serif;font-size:14px;font-weight:normal;padding:10px 5px;border-style:solid;border-width:1px;overflow:hidden;word-break:normal;}<br \/><\/style>\n<table class=\"table table-bordered\">\n<tbody>\n<tr>\n<th class=\"tg-031e\">Forma<\/th>\n<th class=\"tg-031e\">Nome<\/th>\n<th class=\"tg-031e\">Use<\/th>\n<\/tr>\n<tr>\n<td class=\"tg-031e\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15368\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Activity.png\" alt=\"Atividade\/ Processo \" width=\"124\" height=\"85\" srcset=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Activity.png 311w, https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Activity-300x205.png 300w\" sizes=\"auto, (max-width: 124px) 100vw, 124px\" \/><\/td>\n<td class=\"tg-031e\">Atividade\/Processo<\/td>\n<td class=\"tg-031e\">Para representar uma etapa\/ atividade de um processo<\/td>\n<\/tr>\n<tr>\n<td class=\"tg-031e\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15369\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Decision.png\" alt=\"Decis\u00e3o\" width=\"156\" height=\"80\" srcset=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Decision.png 376w, https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Decision-300x154.png 300w\" sizes=\"auto, (max-width: 156px) 100vw, 156px\" \/><\/td>\n<td class=\"tg-031e\">Decis\u00e3o<\/td>\n<td class=\"tg-031e\">Para representar uma decis\u00e3o que tem de ser tomada<\/td>\n<\/tr>\n<tr>\n<td class=\"tg-031e\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15370\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Start-End.png\" alt=\"In\u00edcio ou Fim \" width=\"147\" height=\"78\" srcset=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Start-End.png 320w, https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Start-End-300x159.png 300w, https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Start-End-315x170.png 315w\" sizes=\"auto, (max-width: 147px) 100vw, 147px\" \/><\/td>\n<td class=\"tg-031e\">In\u00edcio\/fim<\/td>\n<td class=\"tg-031e\">Para representar o in\u00edcio e o fim de um processo<\/td>\n<\/tr>\n<tr>\n<td class=\"tg-031e\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15371\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Arrow.png\" alt=\"Flecha \" width=\"140\" height=\"65\" srcset=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Arrow.png 305w, https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Arrow-300x140.png 300w\" sizes=\"auto, (max-width: 140px) 100vw, 140px\" \/><\/td>\n<td class=\"tg-031e\">Flecha<\/td>\n<td class=\"tg-031e\">Para representar a conex\u00e3o entre dois passos e a dire\u00e7\u00e3o do fluxo<\/td>\n<\/tr>\n<tr>\n<td class=\"tg-031e\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15372\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Document.png\" alt=\"Documento \" width=\"122\" height=\"81\" \/><\/td>\n<td class=\"tg-031e\">Documento<\/td>\n<td class=\"tg-031e\">Para representar dados ou informa\u00e7\u00f5es que possam ser lidos pelas pessoas<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><span style=\"font-weight: 400;\">O conjunto completo de formas de mapa\/fluxograma de processo est\u00e3o na parte inferior deste guia.<\/span><\/p>\n<h3><a name=\"types\"><\/a><b>Tipos de Mapas de Processo<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">A seguir est\u00e1 uma lista de diferentes tipos de mapas de processo, juntamente com uma breve descri\u00e7\u00e3o e quando voc\u00ea pode usar cada um deles. Escolha o tipo de mapa de processo mais adequado ao seu objetivo.<\/span><\/p>\n<h4><b>Fluxograma B\u00e1sico<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">Um fluxograma b\u00e1sico \u00e9 um mapa simples que visualiza as etapas de um processo, incluindo suas entradas e sa\u00eddas. <\/span><b>Quando usar:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">para planejar novos projetos<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">para modelar e documentar um processo<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">para resolver problemas<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">para ajudar as equipes a comunicarem melhor as ideias<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">para analisar e gerir os fluxos de trabalho<\/span><\/li>\n<\/ul>\n<p><b>Como desenhar: <\/b><span style=\"font-weight: 400;\">Aqui est\u00e1 o<\/span><a href=\"https:\/\/creately.com\/blog\/diagrams\/flowchart-guide-flowchart-tutorial\/\"> <span style=\"font-weight: 400;\">guia final de fluxograma<\/span><\/a><span style=\"font-weight: 400;\"> que voc\u00ea precisa para aprender a desenh\u00e1-los.<\/span><\/p>\n<h4><b><i>Mapa de processo de alto n\u00edvel<\/i><\/b><\/h4>\n<p><span style=\"font-weight: 400;\">Isto tamb\u00e9m \u00e9 conhecido como um mapa da cadeia de valor ou um mapa de cima para baixo. Mostra as atividades centrais de um processo. N\u00e3o entra em muitos detalhes sobre pontos de decis\u00e3o, ciclos de trabalho, pap\u00e9is envolvidos, etc. <\/span><b>Quando usar:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">para desenhar e definir processos de neg\u00f3cio<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">para identificar as etapas-chave e os detalhes chave de um process<\/span><\/li>\n<\/ul>\n<p><b>Como desenhar:<\/b><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">liste as etapas mais b\u00e1sicas do processo (n\u00e3o mais de 5-6 etapas)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">organize-as em ordem, horizontalmente<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">liste cada subcategoria (novamente, n\u00e3o mais do que 5-6) sob os passos principai<\/span><\/li>\n<\/ol>\n<h4><b>Mapa detalhado do processo<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">Um fluxograma que mostra uma vers\u00e3o expandida de um processo. Isto significa que todos os detalhes dos subprocessos est\u00e3o contidos neste tipo de mapa. <\/span><b>Quando usar:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">para dar todos os detalhes (entradas e sa\u00eddas) relacionados a uma etapa do processo<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">para documentar os pontos de decis\u00e3o dentro de um processo<\/span><\/li>\n<\/ul>\n<p><b>Como desenhar:<\/b><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">defina limites de processo<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">o que desencadeia o processo? Utilize um SIPOC para identificar as entradas do processo<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">identifique o que acontece imediatamente ap\u00f3s cada entrada (pergunte repetidamente &#8220;o que acontece a seguir?&#8221; at\u00e9 chegar \u00e0 sa\u00edda<\/span><\/li>\n<\/ol>\n<h4><b>Fluxograma multifuncional<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">Um fluxograma que mostra as rela\u00e7\u00f5es entre as etapas do processo e as unidades funcionais (equipes\/departamentos) respons\u00e1veis por elas com<\/span><a href=\"https:\/\/creately.com\/pt\/lp\/software-para-criar-diagrama-de-natacao\"> <span style=\"font-weight: 400;\">as faixas de nata\u00e7\u00e3o<\/span><\/a><span style=\"font-weight: 400;\">. Tamb\u00e9m \u00e9 conhecido como um fluxograma de implanta\u00e7\u00e3o. <\/span><b>Quando usar:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">para identificar os pap\u00e9is-chave respons\u00e1veis pelo processo e como se relacionam uns com os outros<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">para destacar como um processo flui atrav\u00e9s dos limites da empresa<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">para identificar potenciais falhas no processo, redund\u00e2ncias, atrasos, repeti\u00e7\u00f5es de trabalho, inspe\u00e7\u00e3o excessiva, etc<\/span><\/li>\n<\/ul>\n<p><b>Como desenhar:<\/b><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Re\u00fana uma equipe competente, relevante e multifuncional<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Identifique as partes interessadas<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">liste as partes interessadas no processo (com base no qu\u00e3o pr\u00f3ximas est\u00e3o do cliente do processo) come\u00e7ando com o cliente do processo<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">adicione faixas para separar as colunas entre cada parte interessada<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">adicione etapas realizadas por cada parte interessada na sua respectiva faixa\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">ligue os passos com setas para indicar o flux<\/span><\/li>\n<\/ol>\n<h4>SIPOC<\/h4>\n<p><span style=\"font-weight: 400;\">O SIPOC mostra os elementos-chave de um processo como Fornecedores, Entradas, Processo, Sa\u00eddas e Clientes. <\/span><b>Quando usar:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">para identificar os elementos-chave de um processo antes de fazer um mapa detalhado<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">para definir o escopo de processos complexos<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">pode ser utilizado na fase de Medida da metodologia DMAIC<\/span><\/li>\n<\/ul>\n<p><b>Como desenhar:<\/b><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Desenhe uma tabela de 5 colunas para Fornecedores, Entradas, Processo, Sa\u00eddas e Clientes<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Comece com o mapeamento do processo em 5-6 etapas de alto n\u00edvel<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Identifique as sa\u00eddas<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Identifique os clientes<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Identifique as entradas do processo<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Identifique os fornecedores de cada um dos insumos<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Verifique o diagrama SIPOC com o chefe de projeto e outras partes interessadas<\/span><\/li>\n<\/ol>\n<h4>Mapa do Fluxo de Valor<\/h4>\n<p>Os mapas de fluxo de valor visualizam o fluxo de material e informa\u00e7\u00f5es necess\u00e1rias para levar o seu produto at\u00e9 o cliente. <strong>Quando usar:<\/strong><\/p>\n<ul>\n<li>para registrar as medi\u00e7\u00f5es das entradas e sa\u00eddas das etapas do processo<\/li>\n<li>para identificar res\u00edduos dentro e entre processos<\/li>\n<li>para documentar, analisar e melhorar o fluxo de informa\u00e7\u00e3o e material<\/li>\n<li>para obter informa\u00e7\u00f5es sobre a tomada de decis\u00f5es e o fluxo do processo<\/li>\n<li>para identificar onde focar futuros projetos ou subprojetos<\/li>\n<\/ul>\n<p><strong>Como desenhar: <\/strong> Aqui est\u00e1 um <a href=\"https:\/\/creately.com\/blog\/diagrams\/value-stream-mapping-guide\/\">guia<\/a> abrangente <a href=\"https:\/\/creately.com\/blog\/diagrams\/value-stream-mapping-guide\/\">de mapeamento do fluxo de valores<\/a> para dominar como desenh\u00e1-los. Note que os mapas de fluxo de valor t\u00eam um conjunto diferente de formas, mas os princ\u00edpios do mapeamento de processo permanecem os mesmos.<\/p>\n<h3><a name=\"create\"><\/a>Como Criar um Mapa de Processo| Passos de Mapeamento do Processo<\/h3>\n<p>Agora que voc\u00ea sabe o que s\u00e3o s\u00edmbolos de mapeamento de processos e que tipos de mapas de processos est\u00e3o l\u00e1 fora, voc\u00ea est\u00e1 pronto para <a href=\"https:\/\/creately.com\/pt\/lp\/software-de-mapeamento-de-processos\">criar um mapa de processos<\/a>? Aqui est\u00e3o os passos que voc\u00ea precisa seguir, <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-23512 size-full\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Process-Mapping-Steps-2-1.png\" alt=\"Passos do Mapeamento de Processos - Criar Mapas de Processos - Passo a Passo\" width=\"934\" height=\"878\" srcset=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Process-Mapping-Steps-2-1.png 934w, https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Process-Mapping-Steps-2-1-300x282.png 300w\" sizes=\"auto, (max-width: 934px) 100vw, 934px\" \/><\/p>\n<h4>Passo 1: Identificar o processo que voc\u00ea precisa mapear<\/h4>\n<p>Decide por onde queres come\u00e7ar. \u00c9 com o processo que est\u00e1 a ter um desempenho abaixo do esperado? \u00c9 com o processo que \u00e9 importante para a sua nova estrat\u00e9gia? Ou \u00e9 com o processo que tem um impacto directo na satisfa\u00e7\u00e3o do cliente? E depois d\u00e1-lhe um nome.<\/p>\n<h4>Passo 2: Re\u00fana a equipa certa<\/h4>\n<p>A contribui\u00e7\u00e3o de todos os envolvidos no processo \u00e9 necess\u00e1ria para garantir que voc\u00ea cubra todos os aspectos do processo ao mape\u00e1-lo. A equipe certa deve <strong>incluir aqueles que fazem e gerenciam o processo e fornecem o input<\/strong>.<\/p>\n<h4>Passo 3: Re\u00fana todas as informa\u00e7\u00f5es necess\u00e1rias<\/h4>\n<ul>\n<li>Onde o processo come\u00e7a e termina?<\/li>\n<li>Quais s\u00e3o os passos entre estes dois pontos?<\/li>\n<li>Quais s\u00e3o as entradas e as sa\u00eddas do processo?<\/li>\n<li>Quem faz o qu\u00ea? Quando, onde e como?<\/li>\n<\/ul>\n<h4>Passo 4: Organizar os Passos em Ordem Sequencial<\/h4>\n<p>Pe\u00e7a \u00e0 sua equipa para organizar cada passo numa ordem sequencial desde o in\u00edcio at\u00e9 ao fim.<\/p>\n<h4>Passo 5: Desenhe o Mapa de Processo da Linha de Base<\/h4>\n<p>Desenhe um mapa de processo que mostre o mapa como ele \u00e9 atualmente. Tenha em mente as melhores pr\u00e1ticas de &lt;mapeamento de processos.&gt;<\/p>\n<h4>Passo 5: Analisar o Mapa para Encontrar \u00c1reas de Melhoria<\/h4>\n<p>Identificar inefici\u00eancias e gargalos dentro dos processos. Quais s\u00e3o os passos que devem ser eliminados? Onde voc\u00ea pode fazer melhorias?<\/p>\n<h4>Passo 6: Implementar Melhorias e Monitor\u00e1-las<\/h4>\n<p>Implementar as melhorias em uma escala menor no in\u00edcio. Se eles funcionarem melhor, voc\u00ea pode aplic\u00e1-lo em maior escala. Monitore o novo e melhorado processo para ver como ele est\u00e1 funcionando e se ele precisa de mais otimiza\u00e7\u00e3o.<\/p>\n<h3><a name=\"best\"><\/a>Melhores Pr\u00e1ticas de Mapeamento de Processos<\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Antes de identificar as etapas do processo, comece identificando os pontos de in\u00edcio e fim do processo. Isto ajuda na defini\u00e7\u00e3o de limites<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Fa\u00e7a os seus mapas de processo o mais f\u00e1cil e simples poss\u00edvel de serem lidos e compreendidos por qualquer pessoa da sua empresa<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Mantenha apenas os detalhes necess\u00e1rios no seu mapa. N\u00e3o menos ou mais do que o necess\u00e1rio para identificar \u00e1reas para melhorias<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Certifique-se de usar os s\u00edmbolos do mapa do processo correto ao desenhar para evitar confus\u00e3o<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Inclua todos os principais interessados ao mapear o processo para evitar perder informa\u00e7\u00f5es ou etapas importantes<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Utilize um<\/span><a href=\"https:\/\/creately.com\/pt\/lp\/software-de-mapeamento-de-processos\"> <span style=\"font-weight: 400;\">software de mapeamento de processos de<\/span><\/a><span style=\"font-weight: 400;\"> neg\u00f3cio que lhe permite desenhar rapidamente, bem como trabalhar com a sua equipe em tempo real para obter efici\u00eancia<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Mais<\/span><a href=\"https:\/\/creately.com\/blog\/business\/business-process-mapping-best-practices\/\"> <span style=\"font-weight: 400;\">pr\u00e1ticas de mapeamento de processos<\/span><\/a><span style=\"font-weight: 400;\">?<\/span><\/p>\n<h3><a name=\"benefits\"><\/a><b>Benef\u00edcios do mapeamento de processos<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Como voc\u00ea j\u00e1 est\u00e1 lendo sobre mapeamento de processos, supomos que voc\u00ea saiba pelo menos alguns benef\u00edcios de faz\u00ea-lo. No entanto, leia atentamente esta se\u00e7\u00e3o, pois ela ir\u00e1 ajud\u00e1-lo a convencer os outros!<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Torna o entendimento e a comunica\u00e7\u00e3o do processo muito mais f\u00e1cil entre as equipes, partes interessadas ou clientes<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Serve como uma ferramenta \u00fatil para testes de cen\u00e1rio e avalia\u00e7\u00f5es do tipo &#8220;e se?&#8221;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Pode ser usado como uma ferramenta de marketing para provar aos seus investidores ou clientes industriais que os seus processos de neg\u00f3cio s\u00e3o fi\u00e1veis<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u00c9 um requisito de muitos tipos de normas e certifica\u00e7\u00f5es como a ISO 9000<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Torna a documenta\u00e7\u00e3o do processo mais f\u00e1cil de ler<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Difunde a consci\u00eancia dos pap\u00e9is e responsabilidades dos que est\u00e3o envolvidos<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ajuda a identificar falhas no processo e onde devem ser feitas melhorias<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Auxilia as equipes a terem ideias para melhorias ou novas mudan\u00e7as que ajudar\u00e3o a enfrentar desafios como a reten\u00e7\u00e3o de funcion\u00e1rios, diminui\u00e7\u00e3o de receitas, etc.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ajuda a reduzir os custos associados ao desenvolvimento de produtos e servi\u00e7os<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Melhorar o desempenho da equipe e a satisfa\u00e7\u00e3o dos funcion\u00e1rios<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Pode ser usado como material de aprendizagem para treinar novos funcion\u00e1rios<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ajuda a medir a efici\u00eancia dos processos de trabalho<\/span><\/li>\n<\/ul>\n<h3><b>Modelos de mapas de processo<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">A seguir est\u00e3o alguns modelos de<\/span><a href=\"https:\/\/creately.com\/pt\/lp\/software-de-mapeamento-de-processos\"> <span style=\"font-weight: 400;\">mapas de processos<\/span><\/a><span style=\"font-weight: 400;\"> que voc\u00ea pode editar online com o editor do Creately. <\/span><\/p>\n<p><b>Modelo 1<\/b><\/p>\n<div id=\"attachment_15375\" style=\"width: 835px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/creately.com\/creately-start?tempID=ie3o8y0r1\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-15375\" class=\"wp-image-15375 size-full\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Process-map-example-1.png\" alt=\"Exemplo de mapa de processo 1\" width=\"825\" height=\"610\" srcset=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Process-map-example-1.png 825w, https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Process-map-example-1-300x222.png 300w\" sizes=\"auto, (max-width: 825px) 100vw, 825px\" \/><\/a><p id=\"caption-attachment-15375\" class=\"wp-caption-text\"><span style=\"font-weight: 400;\">Clique no modelo para edit\u00e1-lo online<\/span><\/p><\/div>\n<p><b>Modelo 2<\/b><br \/>\n<a href=\"https:\/\/creately.com\/demo-start?tempId=geqyowvc6\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15411 size-full\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Process-map-template-2.png\" alt=\"Modelo de mapa de processo 2\" width=\"1165\" height=\"940\" srcset=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Process-map-template-2.png 1165w, https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Process-map-template-2-300x242.png 300w, https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Process-map-template-2-1024x826.png 1024w\" sizes=\"auto, (max-width: 1165px) 100vw, 1165px\" \/><\/a><b>Modelo 3<\/b><br \/>\n<a href=\"https:\/\/creately.com\/demo-start?tempId=geu4qzpa2\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15412 size-full\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Process-map-template-3-1.png\" alt=\"Modelo de mapa de processo 3\" width=\"1245\" height=\"890\" srcset=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Process-map-template-3-1.png 1245w, https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Process-map-template-3-1-300x214.png 300w, https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Process-map-template-3-1-1024x732.png 1024w\" sizes=\"auto, (max-width: 1245px) 100vw, 1245px\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Quer mais<\/span><a href=\"https:\/\/creately.com\/diagram-community\/examples\/t\/flowchart?pg=1\"> <span style=\"font-weight: 400;\">modelos de mapas de processo<\/span><\/a><span style=\"font-weight: 400;\"> edit\u00e1veis gratuitos?<\/span><\/p>\n<h3><a name=\"continued\"><\/a><b>S\u00edmbolos do Mapeamento do Processo (Continua\u00e7\u00e3o)<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Al\u00e9m dos s\u00edmbolos b\u00e1sicos que discutimos anteriormente, o mapeamento de processos tamb\u00e9m faz uso dos seguintes s\u00edmbolos. <\/span><b>S\u00edmbolos de Processo\/Opera\u00e7\u00f5es<\/b><\/p>\n<style type=\"text\/css\">\n.tg  {border-collapse:collapse;border-spacing:0;}<br \/>.tg td{font-family:Arial, sans-serif;font-size:14px;padding:10px 5px;border-style:solid;border-width:1px;overflow:hidden;word-break:normal;}<br \/>.tg th{font-family:Arial, sans-serif;font-size:14px;font-weight:normal;padding:10px 5px;border-style:solid;border-width:1px;overflow:hidden;word-break:normal;}<br \/><\/style>\n<table class=\"table table-bordered\">\n<tbody>\n<tr>\n<th class=\"tg-031e\">Forma<\/th>\n<th class=\"tg-031e\">Nome<\/th>\n<th class=\"tg-031e\">Use<\/th>\n<\/tr>\n<tr>\n<td class=\"tg-031e\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15378\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Predefined-process.png\" alt=\"Processo pr\u00e9-definido\" width=\"131\" height=\"79\" \/><\/td>\n<td class=\"tg-031e\">Processo \/ Sub-rotina Pr\u00e9-definido<\/td>\n<td class=\"tg-031e\">Para representar um processo que j\u00e1 est\u00e1 pr\u00e9-definido<\/td>\n<\/tr>\n<tr>\n<td class=\"tg-031e\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15379\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Alternate-process.png\" alt=\"Processo alternativo\" width=\"158\" height=\"93\" srcset=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Alternate-process.png 311w, https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Alternate-process-300x177.png 300w\" sizes=\"auto, (max-width: 158px) 100vw, 158px\" \/><\/td>\n<td class=\"tg-031e\">Processo alternativo<\/td>\n<td class=\"tg-031e\">Para representar uma etapa de processo que \u00e9 uma alternativa \u00e0 etapa de processo normal<\/td>\n<\/tr>\n<tr>\n<td class=\"tg-031e\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15380\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Delay.png\" alt=\"Atraso\" width=\"131\" height=\"78\" \/><\/td>\n<td class=\"tg-031e\">Atraso<\/td>\n<td class=\"tg-031e\">Para representar um atraso ou uma pausa antes que o fluxo do processo continue<\/td>\n<\/tr>\n<tr>\n<td class=\"tg-031e\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15381\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Manual-Loop.png\" alt=\"La\u00e7o Manual\" width=\"136\" height=\"76\" \/><\/td>\n<td class=\"tg-031e\">La\u00e7o Manual<\/td>\n<td class=\"tg-031e\">Para representar passos automatizados que precisam ser parados manualmente<\/td>\n<\/tr>\n<tr>\n<td class=\"tg-031e\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15382\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/preparation.png\" alt=\"prepara\u00e7\u00e3o\" width=\"141\" height=\"88\" \/><\/td>\n<td class=\"tg-031e\">Prepara\u00e7\u00e3o<\/td>\n<td class=\"tg-031e\">Para representar algo que precisa de ser modificado ou ajustado no processo antes de continuar<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><b>Ramifica\u00e7\u00e3o e Controle de S\u00edmbolos de Fluxo<\/b><\/p>\n<style type=\"text\/css\">\n.tg  {border-collapse:collapse;border-spacing:0;}<br \/>.tg td{font-family:Arial, sans-serif;font-size:14px;padding:10px 5px;border-style:solid;border-width:1px;overflow:hidden;word-break:normal;}<br \/>.tg th{font-family:Arial, sans-serif;font-size:14px;font-weight:normal;padding:10px 5px;border-style:solid;border-width:1px;overflow:hidden;word-break:normal;}<br \/>.tg .tg-yw4l{vertical-align:top}<br \/><\/style>\n<table class=\"table table-bordered\">\n<tbody>\n<tr>\n<th class=\"tg-031e\">Forma<\/th>\n<th class=\"tg-031e\">Nome<\/th>\n<th class=\"tg-031e\">Use<\/th>\n<\/tr>\n<tr>\n<td class=\"tg-031e\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15383\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Connector.png\" alt=\"Conector\" width=\"103\" height=\"70\" \/><\/td>\n<td class=\"tg-031e\">Conector On-Page<\/td>\n<td class=\"tg-031e\">Para representar um ponto de inspe\u00e7\u00e3o no fluxo do processo<\/td>\n<\/tr>\n<tr>\n<td class=\"tg-031e\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15429\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Off-page-connector-1.png\" alt=\"Conector fora de p\u00e1gina\" width=\"88\" height=\"72\" \/><\/td>\n<td class=\"tg-031e\">Conector Off-page<\/td>\n<td class=\"tg-031e\">Para representar refer\u00eancias cruzadas e links para o processo a partir de outro processo em outra p\u00e1gina<\/td>\n<\/tr>\n<tr>\n<td class=\"tg-031e\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15385\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Merge.png\" alt=\"Fundir\" width=\"92\" height=\"61\" \/><\/td>\n<td class=\"tg-031e\">Fundir<\/td>\n<td class=\"tg-031e\">Para representar uma etapa que fundir\u00e1 v\u00e1rias etapas em uma<\/td>\n<\/tr>\n<tr>\n<td class=\"tg-031e\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15386\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Extract.png\" alt=\"Extracto\" width=\"76\" height=\"66\" \/><\/td>\n<td class=\"tg-031e\">Extracto<\/td>\n<td class=\"tg-031e\">Para representar um processo que se divide em caminhos paralelos<\/td>\n<\/tr>\n<tr>\n<td class=\"tg-yw4l\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15387\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Or.png\" alt=\"Ou\" width=\"95\" height=\"78\" \/><\/td>\n<td class=\"tg-yw4l\">Ou<\/td>\n<td class=\"tg-yw4l\">Para representar a l\u00f3gica &#8220;ou&#8221;<\/td>\n<\/tr>\n<tr>\n<td class=\"tg-031e\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15388\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Adder.png\" alt=\"Adder\" width=\"89\" height=\"77\" \/><\/td>\n<td class=\"tg-031e\">E<\/td>\n<td class=\"tg-031e\">Para representar a l\u00f3gica &#8220;e&#8221;<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><b>S\u00edmbolos de Entrada e Sa\u00edda<\/b><\/p>\n<style type=\"text\/css\">\n.tg  {border-collapse:collapse;border-spacing:0;}<br \/>.tg td{font-family:Arial, sans-serif;font-size:14px;padding:10px 5px;border-style:solid;border-width:1px;overflow:hidden;word-break:normal;}<br \/>.tg th{font-family:Arial, sans-serif;font-size:14px;font-weight:normal;padding:10px 5px;border-style:solid;border-width:1px;overflow:hidden;word-break:normal;}<br \/>.tg .tg-yw4l{vertical-align:top}<br \/><\/style>\n<table class=\"table table-bordered\">\n<tbody>\n<tr>\n<th class=\"tg-031e\">Forma<\/th>\n<th class=\"tg-031e\">Nome<\/th>\n<th class=\"tg-031e\">Use<\/th>\n<\/tr>\n<tr>\n<td class=\"tg-031e\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15389\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Data.png\" alt=\"Data\" width=\"147\" height=\"87\" srcset=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Data.png 326w, https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Data-300x178.png 300w\" sizes=\"auto, (max-width: 147px) 100vw, 147px\" \/><\/td>\n<td class=\"tg-031e\">Dados<\/td>\n<td class=\"tg-031e\">Para representar as entradas e sa\u00eddas do processo<\/td>\n<\/tr>\n<tr>\n<td class=\"tg-031e\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15390\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Multiple-documents.png\" alt=\"M\u00faltiplos documentos\" width=\"119\" height=\"84\" \/><\/td>\n<td class=\"tg-031e\">M\u00faltiplos documentos<\/td>\n<td class=\"tg-031e\">Para representar m\u00faltiplos documentos<\/td>\n<\/tr>\n<tr>\n<td class=\"tg-031e\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15391\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Display.png\" alt=\"Mostrar\" width=\"147\" height=\"86\" srcset=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Display.png 303w, https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Display-300x175.png 300w\" sizes=\"auto, (max-width: 147px) 100vw, 147px\" \/><\/td>\n<td class=\"tg-031e\">Mostrar<\/td>\n<td class=\"tg-031e\">Para representar dados que s\u00e3o exibidos para serem lidos em uma tela ou display<\/td>\n<\/tr>\n<tr>\n<td class=\"tg-yw4l\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15392\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Manual-Input.png\" alt=\"Entrada Manual\" width=\"144\" height=\"80\" \/><\/td>\n<td class=\"tg-yw4l\">Entrada Manual<\/td>\n<td class=\"tg-yw4l\">Para representar etapas do processo que ser\u00e3o realizadas manualmente por uma pessoa<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><b>S\u00edmbolos de Arquivo e Armazenamento de Informa\u00e7\u00f5es<\/b><\/p>\n<style type=\"text\/css\">\n.tg  {border-collapse:collapse;border-spacing:0;}<br \/>.tg td{font-family:Arial, sans-serif;font-size:14px;padding:10px 5px;border-style:solid;border-width:1px;overflow:hidden;word-break:normal;}<br \/>.tg th{font-family:Arial, sans-serif;font-size:14px;font-weight:normal;padding:10px 5px;border-style:solid;border-width:1px;overflow:hidden;word-break:normal;}<br \/>.tg .tg-yw4l{vertical-align:top}<br \/><\/style>\n<table class=\"table table-bordered\">\n<tbody>\n<tr>\n<th class=\"tg-031e\">Forma<\/th>\n<th class=\"tg-031e\">Nome<\/th>\n<th class=\"tg-031e\">Use<\/th>\n<\/tr>\n<tr>\n<td class=\"tg-031e\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15393\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Stored-Data.png\" alt=\"Dados Armazenados\" width=\"133\" height=\"88\" \/><\/td>\n<td class=\"tg-031e\">Dados guardados<\/td>\n<td class=\"tg-031e\">Para representar os dados armazenados<\/td>\n<\/tr>\n<tr>\n<td class=\"tg-031e\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15394\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/database.png\" alt=\"database\" width=\"102\" height=\"100\" \/><\/td>\n<td class=\"tg-031e\">Base de dados<\/td>\n<td class=\"tg-031e\">Para representar uma base de dados<\/td>\n<\/tr>\n<tr>\n<td class=\"tg-031e\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15395\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Direct-Data.png\" alt=\"Dados Diretos\" width=\"101\" height=\"78\" \/><\/td>\n<td class=\"tg-031e\">Armazenamento de Acesso Directo<\/td>\n<td class=\"tg-031e\">Para representar um disco r\u00edgido<\/td>\n<\/tr>\n<tr>\n<td class=\"tg-yw4l\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15396\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Internal-Storage.png\" alt=\"Armazenamento interno\" width=\"132\" height=\"87\" \/><\/td>\n<td class=\"tg-yw4l\">Armazenamento interno<\/td>\n<td class=\"tg-yw4l\">Para representar um dispositivo de armazenamento interno<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><b>S\u00edmbolos de processamento de dados<\/b><\/p>\n<style type=\"text\/css\">\n.tg  {border-collapse:collapse;border-spacing:0;}<br \/>.tg td{font-family:Arial, sans-serif;font-size:14px;padding:10px 5px;border-style:solid;border-width:1px;overflow:hidden;word-break:normal;}<br \/>.tg th{font-family:Arial, sans-serif;font-size:14px;font-weight:normal;padding:10px 5px;border-style:solid;border-width:1px;overflow:hidden;word-break:normal;}<br \/><\/style>\n<table class=\"table table-bordered\">\n<tbody>\n<tr>\n<th class=\"tg-031e\">Forma<\/th>\n<th class=\"tg-031e\">Nome<\/th>\n<th class=\"tg-031e\">Use<\/th>\n<\/tr>\n<tr>\n<td class=\"tg-031e\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15397\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Collate.png\" alt=\"Collate\" width=\"76\" height=\"87\" \/><\/td>\n<td class=\"tg-031e\">Collate<\/td>\n<td class=\"tg-031e\">Para representar uma etapa na qual os dados s\u00e3o organizados de uma forma padr\u00e3o<\/td>\n<\/tr>\n<tr>\n<td class=\"tg-031e\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15398\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Sort.png\" alt=\"Ordenar\" width=\"122\" height=\"113\" \/><\/td>\n<td class=\"tg-031e\">Ordenar<\/td>\n<td class=\"tg-031e\">Para representar a ordena\u00e7\u00e3o dos itens em uma determinada ordem<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3><b>Quais s\u00e3o os seus pensamentos sobre o Guia de Mapeamento de Processos?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Os mapas de processo n\u00e3o s\u00e3o apenas uma parte vital da<\/span><a href=\"https:\/\/creately.com\/blog\/diagrams\/process-documentation-guide\/\"> <span style=\"font-weight: 400;\">documenta\u00e7\u00e3o do processo<\/span><\/a><span style=\"font-weight: 400;\">, mas s\u00e3o tamb\u00e9m uma<\/span><a href=\"https:\/\/creately.com\/blog\/diagrams\/process-improvement-methodologies\/\"> <span style=\"font-weight: 400;\">metodologia<\/span><\/a><span style=\"font-weight: 400;\"> popular<\/span><a href=\"https:\/\/creately.com\/blog\/diagrams\/process-improvement-methodologies\/\"> <span style=\"font-weight: 400;\">de melhoria de processos de<\/span><\/a><span style=\"font-weight: 400;\"> neg\u00f3cios. Siga o guia para criar mapas eficientes de processos de neg\u00f3cios e compartilhe conosco qualquer preocupa\u00e7\u00e3o que voc\u00ea possa ter, mesmo que seja outra t\u00e9cnica de mapeamento de processos que voc\u00ea use pessoalmente. Em nosso pr\u00f3ximo guia, vamos discutir diagramas que podem ser usados para tornar a gest\u00e3o de RH mais eficiente.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Est\u00e1 planejando uma nova estrat\u00e9gia? Quer melhorar a satisfa\u00e7\u00e3o do cliente? Quer saber porque alguns dos seus projetos n\u00e3o est\u00e3o certo? O mapeamento do processo \u00e9 o primeiro passo para descobrir como e porqu\u00ea das quest\u00f5es acima. Neste guia de&#8230;<span class=\"continue-reading\"> <a href=\"https:\/\/creately.com\/blog\/pt\/diagrama\/o-guia-facil-para-mapeamento-de-processos\/\">Read More<\/a><\/span><\/p>\n","protected":false},"author":38,"featured_media":15405,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3274],"tags":[5744,5704,5740,5742,5743,5741],"class_list":["post-24663","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-diagrama","tag-guia-de-mapeamento-de-processos","tag-mapas-de-processo","tag-mapeamento-de-processos-de-negocios","tag-modelos-de-mapa-de-processo","tag-processo-de-mapeamento","tag-simbolos-de-mapa-de-processo"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Guia de mapeamento de processos | Um guia passo a passo para mapear processos<\/title>\n<meta name=\"description\" content=\"Guia completo para mapeamento de processos que explica o que \u00e9 mapeamento de processos, s\u00edmbolos de mapas de processos, como criar um mapa de processos, seus benef\u00edcios e muito mais. 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