{"id":24655,"date":"2022-01-10T21:38:49","date_gmt":"2022-01-10T10:38:49","guid":{"rendered":"https:\/\/creately.com\/blog\/?p=24655"},"modified":"2022-05-10T20:37:17","modified_gmt":"2022-05-10T09:37:17","slug":"cartographie-des-processus","status":"publish","type":"post","link":"https:\/\/creately.com\/blog\/fr\/diagrammes\/cartographie-des-processus\/","title":{"rendered":"Le guide facile de la cartographie des processus"},"content":{"rendered":"<div id=\"bsf_rt_marker\"><\/div><p><span style=\"font-weight: 400;\">Vous envisagez une nouvelle strat\u00e9gie ? Vous voulez am\u00e9liorer la satisfaction des clients ? Vous voulez savoir pourquoi certains de vos projets \u00e9chouent ? La cartographie des processus est la premi\u00e8re \u00e9tape pour trouver le pourquoi et le comment des questions ci-dessus. <\/span><span style=\"font-weight: 400;\">Dans ce guide de cartographie des processus, nous allons vous montrer :<\/span><\/p>\n<ul>\n<li><a href=\"#what\">Qu&#8217;est-ce qu&#8217;une carte de processus ?<\/a><\/li>\n<li><a href=\"#symbols\">Symboles des cartes de processus;<\/a><\/li>\n<li><a href=\"#types\">Types de cartes de processus;<\/a><\/li>\n<li><a href=\"#create\">Comment cr\u00e9er une carte de processus;<\/a><\/li>\n<li><a href=\"#best\">Meilleures pratiques en mati\u00e8re de cartographie des processus;<\/a><\/li>\n<li><a href=\"#benefits\">Avantages de la cartographie des processus;<br \/>\n<\/a><\/li>\n<li><a href=\"#templates\">Mod\u00e8les de cartographie des processus;<br \/>\n<\/a><\/li>\n<li><a href=\"#continued\">Symboles de la carte des processus (suite)<\/a><\/li>\n<\/ul>\n<h3><a name=\"what\"><\/a><strong>Qu&#8217;est-ce qu&#8217;une carte de processus ?<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Un diagramme de processus montre visuellement les \u00e9tapes d&#8217;une activit\u00e9 professionnelle et les personnes qui participent \u00e0 la r\u00e9alisation de chaque \u00e9tape. Pour cartographier un processus, il suffit de dessiner une case pour chaque \u00e9tape et de les relier par des fl\u00e8ches pour montrer le flux. Vous pouvez utiliser un outil en ligne pour<\/span><a href=\"https:\/\/creately.com\/fr\/lp\/logiciel-de-cartographie-des-processus\/\"> <span style=\"font-weight: 400;\">cr\u00e9er facilement une carte des processus<\/span><\/a><span style=\"font-weight: 400;\">. Une carte de processus de base ressemblerait \u00e0 ceci : <\/span><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-15367\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Example-of-a-basic-process-map.png\" alt=\"Exemple de carte de processus de base\" width=\"925\" height=\"290\" srcset=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Example-of-a-basic-process-map.png 925w, https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Example-of-a-basic-process-map-300x94.png 300w\" sizes=\"auto, (max-width: 925px) 100vw, 925px\" \/><\/p>\n<h3><a name=\"symbols\"><\/a>Symboles des cartes de processus<\/h3>\n<p>Chaque \u00e9tape d&#8217;un processus est repr\u00e9sent\u00e9e par une forme dans une carte des processus. Ces formes sont \u00e9galement appel\u00e9es formes d&#8217;organigramme. Il existe pr\u00e8s de 30 formes standard que vous <em>pouvez <\/em>utiliser dans la cartographie des processus. Cependant, nous pensons que pour la plupart des gens, l&#8217;utilisation d&#8217;une poign\u00e9e de formes parmi les plus courantes sera plus facile \u00e0 comprendre.<\/p>\n<style type=\"text\/css\">\n.tg  {border-collapse:collapse;border-spacing:0;}<br \/>.tg td{font-family:Arial, sans-serif;font-size:14px;padding:10px 5px;border-style:solid;border-width:1px;overflow:hidden;word-break:normal;}<br \/>.tg th{font-family:Arial, sans-serif;font-size:14px;font-weight:normal;padding:10px 5px;border-style:solid;border-width:1px;overflow:hidden;word-break:normal;}<br \/><\/style>\n<table class=\"table table-bordered\">\n<tbody>\n<tr>\n<th class=\"tg-031e\">Forme<\/th>\n<th class=\"tg-031e\">Nom<\/th>\n<th class=\"tg-031e\">Utilisez<\/th>\n<\/tr>\n<tr>\n<td class=\"tg-031e\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15368\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Activity.png\" alt=\"Activit\u00e9\/ Processus \" width=\"124\" height=\"85\" srcset=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Activity.png 311w, https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Activity-300x205.png 300w\" sizes=\"auto, (max-width: 124px) 100vw, 124px\" \/><\/td>\n<td class=\"tg-031e\">Activit\u00e9\/Processus<\/td>\n<td class=\"tg-031e\">Pour repr\u00e9senter une \u00e9tape\/activit\u00e9 d&#8217;un processus<\/td>\n<\/tr>\n<tr>\n<td class=\"tg-031e\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15369\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Decision.png\" alt=\"D\u00e9cision\" width=\"156\" height=\"80\" srcset=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Decision.png 376w, https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Decision-300x154.png 300w\" sizes=\"auto, (max-width: 156px) 100vw, 156px\" \/><\/td>\n<td class=\"tg-031e\">D\u00e9cision<\/td>\n<td class=\"tg-031e\">Pour repr\u00e9senter une d\u00e9cision qui doit \u00eatre prise<\/td>\n<\/tr>\n<tr>\n<td class=\"tg-031e\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15370\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Start-End.png\" alt=\"D\u00e9but ou fin \" width=\"147\" height=\"78\" srcset=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Start-End.png 320w, https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Start-End-300x159.png 300w, https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Start-End-315x170.png 315w\" sizes=\"auto, (max-width: 147px) 100vw, 147px\" \/><\/td>\n<td class=\"tg-031e\">D\u00e9but\/fin<\/td>\n<td class=\"tg-031e\">Pour repr\u00e9senter le d\u00e9but et la fin d&#8217;un processus<\/td>\n<\/tr>\n<tr>\n<td class=\"tg-031e\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15371\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Arrow.png\" alt=\"Fl\u00e8che \" width=\"140\" height=\"65\" srcset=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Arrow.png 305w, https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Arrow-300x140.png 300w\" sizes=\"auto, (max-width: 140px) 100vw, 140px\" \/><\/td>\n<td class=\"tg-031e\">Fl\u00e8che<\/td>\n<td class=\"tg-031e\">Pour repr\u00e9senter le lien entre deux \u00e9tapes et la direction du flux<\/td>\n<\/tr>\n<tr>\n<td class=\"tg-031e\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15372\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Document.png\" alt=\"Document \" width=\"122\" height=\"81\"><\/td>\n<td class=\"tg-031e\">Document<\/td>\n<td class=\"tg-031e\">Repr\u00e9senter des donn\u00e9es ou des informations qui peuvent \u00eatre lues par des personnes<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><span style=\"font-weight: 400;\">L&#8217;ensemble des formes de la carte de processus\/du diagramme de flux se trouve au bas de ce guide.<\/span><\/p>\n<h3><a name=\"types\"><\/a><strong>Types de cartes de processus<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Vous trouverez ci-dessous une liste des diff\u00e9rents types de cartographies de processus. De plus, vous trouverez une br\u00e8ve description et le moment o\u00f9 vous pouvez les utiliser. Choisissez le type de cartographie des processus qui convient le mieux \u00e0 votre objectif.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Organigramme de base<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Un organigramme de base est une carte simple qui visualise les \u00e9tapes d&#8217;un processus, y compris ses entr\u00e9es et ses sorties.&nbsp;<\/span><\/p>\n<p><b>Quand l&#8217;utiliser ?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">On l\u2019utilise pour :<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">pour planifier de nouveaux projets;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">pour mod\u00e9liser et documenter un processus;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">pour r\u00e9soudre les probl\u00e8mes;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">pour aider les \u00e9quipes \u00e0 mieux communiquer leurs id\u00e9es;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Analyser et g\u00e9rer les flux de travail.<\/span><\/li>\n<\/ul>\n<p><b><i>Comment dessiner ? <\/i><\/b><i><span style=\"font-weight: 400;\">Voici le<\/span><\/i><a href=\"https:\/\/creately.com\/blog\/diagrams\/flowchart-guide-flowchart-tutorial\/\"> <i><span style=\"font-weight: 400;\">guide ultime des organigrammes<\/span><\/i><\/a><i><span style=\"font-weight: 400;\"> dont vous avez besoin pour apprendre \u00e0 les dessiner.<\/span><\/i><\/p>\n<h3><strong>Carte de processus de haut niveau<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">C&#8217;est ce que l&#8217;on appelle \u00e9galement une carte de la cha\u00eene de valeur ou une carte descendante. Il montre les activit\u00e9s principales d&#8217;un processus. Il ne donne pas beaucoup de d\u00e9tails sur les points de d\u00e9cision, la boucle de reprise, les r\u00f4les impliqu\u00e9s, etc.&nbsp;<\/span><\/p>\n<p><b>Quand l&#8217;utiliser ?<\/b><\/p>\n<p><b>On l\u2019utilise pour :<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">concevoir et d\u00e9finir les processus d&#8217;entreprise,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">d&#8217;identifier les \u00e9tapes cl\u00e9s et les d\u00e9tails essentiels d&#8217;un processus.<\/span><\/li>\n<\/ul>\n<p><b>Comment dessiner ?<\/b><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u00e9num\u00e9rer les \u00e9tapes les plus \u00e9l\u00e9mentaires du processus (pas plus de 5-6 \u00e9tapes);<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">les organiser dans l&#8217;ordre, horizontalement;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u00e9num\u00e9rer chaque sous-\u00e9tape (\u00e0 nouveau, pas plus de 5-6 \u00e9tapes) sous les \u00e9tapes principales.<\/span><\/li>\n<\/ol>\n<h3><strong>Carte du processus d\u00e9taill\u00e9e&nbsp;<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Ceci est un organigramme qui montre une version d\u00e9taill\u00e9e d&#8217;un processus. Cela signifie que tous les d\u00e9tails des sous-processus sont contenus dans ce type de carte.&nbsp;<\/span><\/p>\n<p><b>Quand l&#8217;utiliser ?<\/b><\/p>\n<p><b>On l\u2019utilise pour :<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">donner tous les d\u00e9tails (entr\u00e9es et sorties) relatifs \u00e0 une \u00e9tape du processus;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">documenter les points de d\u00e9cision au sein d&#8217;un processus<\/span><span style=\"font-weight: 400;\">.<\/span><\/li>\n<\/ul>\n<p><b>Comment dessiner ?<\/b><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">d\u00e9finir les limites du processus;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Qu&#8217;est-ce qui d\u00e9clenche le processus ? Utiliser un SIPOC pour identifier les entr\u00e9es du processus;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">identifiez ce qui se passe imm\u00e9diatement apr\u00e8s chaque entr\u00e9e (demandez \u00e0 plusieurs reprises &#8220;que se passe-t-il ensuite ?&#8221; jusqu&#8217;\u00e0 ce que vous arriviez \u00e0 la sortie).<\/span><\/li>\n<\/ol>\n<h3><strong>Organigramme interfonctionnel<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">C\u2019est un organigramme qui montre les relations entre les \u00e9tapes du processus et les unit\u00e9s fonctionnelles (\u00e9quipes\/d\u00e9partements); qui en sont responsables avec des<\/span><a href=\"https:\/\/creately.com\/lp\/swimlane-diagram-software\/\"> <span style=\"font-weight: 400;\">couloirs de circulation<\/span><\/a><span style=\"font-weight: 400;\">. De plus, il est connu sous le nom d&#8217;organigramme de d\u00e9ploiement.&nbsp;<\/span><\/p>\n<p><b>Quand l&#8217;utiliser ?<\/b><\/p>\n<p><b>On l\u2019utilise pour :<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">identifier les r\u00f4les cl\u00e9s responsables du processus et leurs relations mutuelles;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">mettre en \u00e9vidence la mani\u00e8re dont un processus traverse les fronti\u00e8res de l&#8217;entreprise;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">identifier les d\u00e9faillances potentielles du processus, les redondances, les retards, les reprises, les inspections excessives, etc.<\/span><\/li>\n<\/ul>\n<p><b>Comment dessiner ?<\/b><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">R\u00e9unir une \u00e9quipe interfonctionnelle comp\u00e9tente et pertinente;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Identifier les parties prenantes;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u00e9num\u00e9rer les parties prenantes du processus (en fonction de leur proximit\u00e9 avec le client du processus) en commen\u00e7ant par le client du processus;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">ajouter des couloirs de natation pour s\u00e9parer les colonnes entre chaque partie prenante;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">ajouter les \u00e9tapes r\u00e9alis\u00e9es par chaque partie prenante dans son couloir de nage respectif;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">relier les \u00e9tapes par des fl\u00e8ches pour indiquer le flux.<\/span><\/li>\n<\/ol>\n<h4>SIPOC<\/h4>\n<p><span style=\"font-weight: 400;\">Le SIPOC montre les \u00e9l\u00e9ments cl\u00e9s d&#8217;un processus tels que les fournisseurs, les intrants, le processus, les extrants et les clients.&nbsp;<\/span><\/p>\n<p><b>Quand l&#8217;utiliser ?<\/b><\/p>\n<p><b>On l\u2019utilise pour :<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">identifier les \u00e9l\u00e9ments cl\u00e9s d&#8217;un processus avant d&#8217;en faire une carte d\u00e9taill\u00e9e;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">d\u00e9finir la port\u00e9e de processus complexes;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">peut \u00eatre utilis\u00e9 dans la phase de mesure de la m\u00e9thodologie DMAIC.<\/span><\/li>\n<\/ul>\n<p><b>Comment dessiner ?<\/b><\/p>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Dessinez un tableau de 5 colonnes pour les fournisseurs, les intrants, le processus, les extrants et les clients;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Commencez par cartographier le processus en 5-6 \u00e9tapes de haut niveau;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Identifier les r\u00e9sultats;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Identifier les clients;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Identifier les entr\u00e9es du processus;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Identifier les fournisseurs de chacun des intrants;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">V\u00e9rifier le diagramme SIPOC avec le chef de projet et les autres parties prenantes.<\/span><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<h3><strong>Carte de la cha\u00eene de valeur<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Les cartes de flux de valeur permettent de visualiser le flux de mat\u00e9riel et d&#8217;informations n\u00e9cessaires pour amener votre produit au client.&nbsp;<\/span><\/p>\n<p><b>Quand l&#8217;utiliser ?<\/b><\/p>\n<p><b>On l\u2019utilise pour :<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">enregistrer les mesures des entr\u00e9es et des sorties des \u00e9tapes du processus;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">identifier les d\u00e9chets au sein des processus et entre eux;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">documenter, analyser et am\u00e9liorer le flux d&#8217;informations et de mat\u00e9riel;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">pour mieux comprendre la prise de d\u00e9cision et le d\u00e9roulement du processus;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">identifier o\u00f9 concentrer les futurs projets ou sous-projets.<\/span><\/li>\n<\/ul>\n<p><b>Comment dessiner ?<\/b><\/p>\n<p><b><i>Voici un<\/i><\/b> <b><i>guide<\/i><\/b><b><i> complet<\/i><\/b><a href=\"https:\/\/creately.com\/blog\/diagrams\/value-stream-mapping-guide\/\"> <b><i>de la cartographie de la cha\u00eene de valeur<\/i><\/b><\/a><b><i> pour apprendre \u00e0 les dessiner. Notez que les cartes de flux de valeur ont un ensemble diff\u00e9rent de formes, mais les principes de la cartographie des processus restent les m\u00eames.<\/i><\/b><\/p>\n<h3><a name=\"create\"><\/a><strong>Comment cr\u00e9er une carte des processus ? Voici les \u00e9tapes de la cartographie des processus<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Maintenant que vous savez ce que sont les symboles de cartographie de processus et quels types de cartes de processus existent, \u00eates-vous pr\u00eat \u00e0<\/span><a href=\"https:\/\/creately.com\/fr\/lp\/logiciel-de-cartographie-des-processus\/\"> <span style=\"font-weight: 400;\">cr\u00e9er une carte de processus<\/span><\/a><span style=\"font-weight: 400;\">?&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Voici les \u00e9tapes que vous devez suivre :<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-23512 size-full\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Process-Mapping-Steps-2-1.png\" alt=\"\u00c9tapes de la cartographie des processus - Cr\u00e9er des cartes de processus - \u00e9tape par \u00e9tape\" width=\"934\" height=\"878\" srcset=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Process-Mapping-Steps-2-1.png 934w, https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Process-Mapping-Steps-2-1-300x282.png 300w\" sizes=\"auto, (max-width: 934px) 100vw, 934px\" \/><\/p>\n<h3><strong>\u00c9tape 1 : Identifiez le processus que vous devez cartographier<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">D\u00e9cidez o\u00f9 vous voulez commencer. Est-ce que c&#8217;est le processus qui n&#8217;est pas performant ? Est-ce le processus qui est important pour votre nouvelle strat\u00e9gie ? Ou est-ce le processus qui a un impact direct sur la satisfaction du client ? Et ensuite, lui donner un nom.<\/span><\/p>\n<h3><strong>\u00c9tape 2 : R\u00e9unir la bonne \u00e9quipe<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">La contribution de toutes les personnes impliqu\u00e9es dans le processus est n\u00e9cessaire afin de s&#8217;assurer que tous les aspects du processus sont couverts par la cartographie. <\/span><span style=\"font-weight: 400;\">En effet, la bonne \u00e9quipe devrait <\/span><b>inclure ceux qui font et g\u00e8rent le processus et fournissent les<\/b><b> donn\u00e9es<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3><strong>\u00c9tape 3 : Rassemblez toutes les informations n\u00e9cessaires<\/strong><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">O\u00f9 commence et o\u00f9 se termine le processus ?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Quelles sont les \u00e9tapes entre ces deux points ?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Quels sont les intrants et les extrants du processus ?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Qui fait quoi ? Quand, o\u00f9 et comment ?<\/span><\/li>\n<\/ul>\n<h3><strong>\u00c9tape 4 : Organiser les \u00e9tapes dans un ordre s\u00e9quentiel<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Demandez \u00e0 votre \u00e9quipe de classer chaque \u00e9tape dans un ordre s\u00e9quentiel du d\u00e9but \u00e0 la fin.<\/span><\/p>\n<h3><strong>\u00c9tape 5 : Dessiner la carte du processus de base<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Dessinez une carte des processus qui montre la carte telle qu&#8217;elle est actuellement. Cependant, gardez \u00e0 l&#8217;esprit les &lt;bonnes pratiques de cartographie des processus&gt;.<\/span><\/p>\n<h3><strong>\u00c9tape 5 : Analyser la carte pour trouver les points \u00e0 am\u00e9liorer<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Identifier les inefficacit\u00e9s et les goulots d&#8217;\u00e9tranglement dans les processus. Quelles sont les \u00e9tapes qui devraient \u00eatre \u00e9limin\u00e9es ? O\u00f9 pouvez-vous apporter des am\u00e9liorations ?<\/span><\/p>\n<h3><strong>\u00c9tape 6 : Mettre en \u0153uvre les am\u00e9liorations et les contr\u00f4ler<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Mettez en \u0153uvre les am\u00e9liorations \u00e0 plus petite \u00e9chelle dans un premier temps. De cette fa\u00e7on, s&#8217;ils fonctionnent mieux, vous pouvez les appliquer \u00e0 plus grande \u00e9chelle. Alors, surveillez le nouveau processus am\u00e9lior\u00e9 pour voir comment il fonctionne et s&#8217;il doit encore \u00eatre optimis\u00e9.<\/span><\/p>\n<h3><a name=\"best\"><\/a><strong>Meilleures pratiques en mati\u00e8re de cartographie des processus<\/strong><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Avant d&#8217;identifier les \u00e9tapes du processus, commencez par identifier les points de d\u00e9part et d&#8217;arriv\u00e9e du processus. Cela aide \u00e0 fixer des limites.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Faites en sorte que vos cartes de processus soient aussi faciles et simples que possible \u00e0 lire et \u00e0 comprendre par n&#8217;importe qui dans votre entreprise.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ne gardez que les d\u00e9tails n\u00e9cessaires sur votre carte. Pas moins ou plus que n\u00e9cessaire pour identifier les domaines \u00e0 am\u00e9liorer.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Veillez \u00e0 utiliser les bons symboles de la carte de processus lorsque vous dessinez pour \u00e9viter toute confusion.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Incluez toutes les parties prenantes cl\u00e9s lors de la cartographie du processus afin d&#8217;\u00e9viter de passer \u00e0 c\u00f4t\u00e9 d&#8217;informations ou d&#8217;\u00e9tapes importantes.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Utilisez un<\/span><a href=\"https:\/\/creately.com\/fr\/lp\/logiciel-de-cartographie-des-processus\/\"> <span style=\"font-weight: 400;\">logiciel de cartographie des processus d&#8217;<\/span><\/a><span style=\"font-weight: 400;\">entreprise qui vous permet de dessiner rapidement et de collaborer avec votre \u00e9quipe en temps r\u00e9el pour plus d&#8217;efficacit\u00e9.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">D&#8217;autres<\/span><a href=\"https:\/\/creately.com\/blog\/business\/business-process-mapping-best-practices\/\"> <span style=\"font-weight: 400;\">bonnes pratiques de cartographie des processus<\/span><\/a><span style=\"font-weight: 400;\">?<\/span><\/p>\n<h3><a name=\"benefits\"><\/a><strong>Avantages de la cartographie des processus<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Comme vous \u00eates d\u00e9j\u00e0 en train de lire sur la cartographie des processus, nous supposons que <\/span><span style=\"font-weight: 400;\">vous connaissez au moins quelques avantages de cette m\u00e9thode. Toutefois, lisez attentivement cette section, car elle vous aidera \u00e0 convaincre les autres !<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Facilite la compr\u00e9hension et la communication du processus au sein des \u00e9quipes, des parties prenantes ou des clients.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sert d&#8217;outil utile pour les tests de sc\u00e9narios et les \u00e9valuations de simulation.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Peut \u00eatre utilis\u00e9 comme un outil de marketing pour prouver \u00e0 vos investisseurs ou \u00e0 vos clients industriels que vos processus commerciaux sont fiables.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">C&#8217;est une exigence de nombreux types de normes et de certifications comme ISO 9000.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Cela rend la documentation des processus plus conviviale.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Faire conna\u00eetre les r\u00f4les et les responsabilit\u00e9s des personnes impliqu\u00e9es.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Aide \u00e0 identifier les failles du processus et les points \u00e0 am\u00e9liorer.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Aide les \u00e9quipes \u00e0 trouver des id\u00e9es d&#8217;am\u00e9lioration ou de nouveaux changements qui permettront de relever des d\u00e9fis tels que la fid\u00e9lisation des employ\u00e9s, la baisse des revenus, etc.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Aide \u00e0 r\u00e9duire les co\u00fbts associ\u00e9s au d\u00e9veloppement de produits et de services.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Am\u00e9liorer les performances de l&#8217;\u00e9quipe et la satisfaction des employ\u00e9s.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Peut \u00eatre utilis\u00e9 comme mat\u00e9riel d&#8217;apprentissage pour former les nouveaux employ\u00e9s.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Aide \u00e0 mesurer l&#8217;efficacit\u00e9 des processus de travail.<\/span><\/li>\n<\/ul>\n<h3><a name=\"templates\"><\/a><strong>Mod\u00e8les de cartes de processus<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Voici quelques mod\u00e8les de<\/span><a href=\"https:\/\/creately.com\/fr\/lp\/logiciel-de-cartographie-des-processus\/\"> <span style=\"font-weight: 400;\">diagrammes de processus<\/span><\/a><span style=\"font-weight: 400;\"> que vous pouvez modifier en ligne avec l&#8217;\u00e9diteur Creately.&nbsp;<\/span><\/p>\n<p><b>Mod\u00e8le 1<\/b><\/p>\n<div id=\"attachment_15375\" style=\"width: 835px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/creately.com\/creately-start?tempID=ie3o8y0r1\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-15375\" class=\"wp-image-15375 size-full\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Process-map-example-1.png\" alt=\"Exemple de carte de processus 1\" width=\"825\" height=\"610\" srcset=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Process-map-example-1.png 825w, https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Process-map-example-1-300x222.png 300w\" sizes=\"auto, (max-width: 825px) 100vw, 825px\" \/><\/a><p id=\"caption-attachment-15375\" class=\"wp-caption-text\">Cliquez sur le mod\u00e8le pour le modifier en ligne<\/p><\/div>\n<p><strong>Mod\u00e8le 2 <\/strong> <a href=\"https:\/\/creately.com\/demo-start?tempId=geqyowvc6\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15411 size-full\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Process-map-template-2.png\" alt=\"Mod\u00e8le de carte de processus 2\" width=\"1165\" height=\"940\" srcset=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Process-map-template-2.png 1165w, https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Process-map-template-2-300x242.png 300w, https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Process-map-template-2-1024x826.png 1024w\" sizes=\"auto, (max-width: 1165px) 100vw, 1165px\" \/><\/a> <strong>Mod\u00e8le 3 <\/strong> <a href=\"https:\/\/creately.com\/demo-start?tempId=geu4qzpa2\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15412 size-full\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Process-map-template-3-1.png\" alt=\"Mod\u00e8le de carte de processus 3\" width=\"1245\" height=\"890\" srcset=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Process-map-template-3-1.png 1245w, https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Process-map-template-3-1-300x214.png 300w, https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Process-map-template-3-1-1024x732.png 1024w\" sizes=\"auto, (max-width: 1245px) 100vw, 1245px\" \/><\/a> Vous voulez d&#8217;autres <a href=\"https:\/\/creately.com\/diagram-community\/examples\/t\/flowchart?pg=1\" target=\"_blank\" rel=\"noopener noreferrer\">mod\u00e8les de carte de processus<\/a> modifiables gratuits ?<\/p>\n<h3><a name=\"continued\"><\/a><strong>Symboles de cartographie des processus (suite)<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Outre les symboles de base dont nous avons parl\u00e9 pr\u00e9c\u00e9demment, la cartographie des processus utilise \u00e9galement les symboles suivants :<\/span><\/p>\n<p><strong>Symboles de processus\/op\u00e9rations<\/strong><\/p>\n<style type=\"text\/css\">\n.tg  {border-collapse:collapse;border-spacing:0;}<br \/>.tg td{font-family:Arial, sans-serif;font-size:14px;padding:10px 5px;border-style:solid;border-width:1px;overflow:hidden;word-break:normal;}<br \/>.tg th{font-family:Arial, sans-serif;font-size:14px;font-weight:normal;padding:10px 5px;border-style:solid;border-width:1px;overflow:hidden;word-break:normal;}<br \/><\/style>\n<table class=\"table table-bordered\">\n<tbody>\n<tr>\n<th class=\"tg-031e\">Forme<\/th>\n<th class=\"tg-031e\">Nom<\/th>\n<th class=\"tg-031e\">Utilisez<\/th>\n<\/tr>\n<tr>\n<td class=\"tg-031e\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15378\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Predefined-process.png\" alt=\"Processus pr\u00e9d\u00e9fini\" width=\"131\" height=\"79\"><\/td>\n<td class=\"tg-031e\">Processus \/ Sous-programme pr\u00e9d\u00e9fini<\/td>\n<td class=\"tg-031e\">Pour repr\u00e9senter un processus d\u00e9j\u00e0 pr\u00e9d\u00e9fini<\/td>\n<\/tr>\n<tr>\n<td class=\"tg-031e\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15379\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Alternate-process.png\" alt=\"Processus alternatif\" width=\"158\" height=\"93\" srcset=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Alternate-process.png 311w, https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Alternate-process-300x177.png 300w\" sizes=\"auto, (max-width: 158px) 100vw, 158px\" \/><\/td>\n<td class=\"tg-031e\">Processus alternatif<\/td>\n<td class=\"tg-031e\">Pour repr\u00e9senter une \u00e9tape du processus qui est une alternative \u00e0 l&#8217;\u00e9tape normale du processus<\/td>\n<\/tr>\n<tr>\n<td class=\"tg-031e\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15380\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Delay.png\" alt=\"D\u00e9lai\" width=\"131\" height=\"78\"><\/td>\n<td class=\"tg-031e\">D\u00e9lai<\/td>\n<td class=\"tg-031e\">Pour repr\u00e9senter un retard ou une pause avant la poursuite du processus<\/td>\n<\/tr>\n<tr>\n<td class=\"tg-031e\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15381\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Manual-Loop.png\" alt=\"Boucle manuelle\" width=\"136\" height=\"76\"><\/td>\n<td class=\"tg-031e\">Boucle manuelle<\/td>\n<td class=\"tg-031e\">Pour repr\u00e9senter les \u00e9tapes automatis\u00e9es qui doivent \u00eatre arr\u00eat\u00e9es manuellement<\/td>\n<\/tr>\n<tr>\n<td class=\"tg-031e\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15382\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/preparation.png\" alt=\"pr\u00e9paration\" width=\"141\" height=\"88\"><\/td>\n<td class=\"tg-031e\">Pr\u00e9paration<\/td>\n<td class=\"tg-031e\">Repr\u00e9senter quelque chose qui doit \u00eatre modifi\u00e9 ou ajust\u00e9 dans le processus avant de continuer<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><strong>Branchement et contr\u00f4le des symboles d&#8217;\u00e9coulement<\/strong><\/p>\n<style type=\"text\/css\">\n.tg  {border-collapse:collapse;border-spacing:0;}<br \/>.tg td{font-family:Arial, sans-serif;font-size:14px;padding:10px 5px;border-style:solid;border-width:1px;overflow:hidden;word-break:normal;}<br \/>.tg th{font-family:Arial, sans-serif;font-size:14px;font-weight:normal;padding:10px 5px;border-style:solid;border-width:1px;overflow:hidden;word-break:normal;}<br \/>.tg .tg-yw4l{vertical-align:top}<br \/><\/style>\n<table class=\"table table-bordered\">\n<tbody>\n<tr>\n<th class=\"tg-031e\">Forme<\/th>\n<th class=\"tg-031e\">Nom<\/th>\n<th class=\"tg-031e\">Utilisez<\/th>\n<\/tr>\n<tr>\n<td class=\"tg-031e\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15383\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Connector.png\" alt=\"Connecteur\" width=\"103\" height=\"70\"><\/td>\n<td class=\"tg-031e\">Connecteur sur la page<\/td>\n<td class=\"tg-031e\">Pour repr\u00e9senter un point d&#8217;inspection dans le flux du processus<\/td>\n<\/tr>\n<tr>\n<td class=\"tg-031e\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15429\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Off-page-connector-1.png\" alt=\"Connecteur hors page\" width=\"88\" height=\"72\"><\/td>\n<td class=\"tg-031e\">Connecteur hors-page<\/td>\n<td class=\"tg-031e\">Pour repr\u00e9senter les r\u00e9f\u00e9rences crois\u00e9es et les liens vers le processus \u00e0 partir d&#8217;un autre processus sur une autre page<\/td>\n<\/tr>\n<tr>\n<td class=\"tg-031e\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15385\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Merge.png\" alt=\"Fusionner\" width=\"92\" height=\"61\"><\/td>\n<td class=\"tg-031e\">Fusionner<\/td>\n<td class=\"tg-031e\">Pour repr\u00e9senter une \u00e9tape qui fusionnera plusieurs \u00e9tapes en une seule<\/td>\n<\/tr>\n<tr>\n<td class=\"tg-031e\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15386\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Extract.png\" alt=\"Extrait\" width=\"76\" height=\"66\"><\/td>\n<td class=\"tg-031e\">Extrait<\/td>\n<td class=\"tg-031e\">Pour repr\u00e9senter un processus qui est divis\u00e9 en voies parall\u00e8les<\/td>\n<\/tr>\n<tr>\n<td class=\"tg-yw4l\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15387\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Or.png\" alt=\"Ou\" width=\"95\" height=\"78\"><\/td>\n<td class=\"tg-yw4l\">Ou<\/td>\n<td class=\"tg-yw4l\">Pour repr\u00e9senter la logique &#8220;ou&#8221;<\/td>\n<\/tr>\n<tr>\n<td class=\"tg-031e\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15388\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Adder.png\" alt=\"Adder\" width=\"89\" height=\"77\"><\/td>\n<td class=\"tg-031e\">Et<\/td>\n<td class=\"tg-031e\">Pour repr\u00e9senter la logique du &#8220;et&#8221;<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><strong>Symboles d&#8217;entr\u00e9e et de sortie<\/strong><\/p>\n<style type=\"text\/css\">\n.tg  {border-collapse:collapse;border-spacing:0;}<br \/>.tg td{font-family:Arial, sans-serif;font-size:14px;padding:10px 5px;border-style:solid;border-width:1px;overflow:hidden;word-break:normal;}<br \/>.tg th{font-family:Arial, sans-serif;font-size:14px;font-weight:normal;padding:10px 5px;border-style:solid;border-width:1px;overflow:hidden;word-break:normal;}<br \/>.tg .tg-yw4l{vertical-align:top}<br \/><\/style>\n<table class=\"table table-bordered\">\n<tbody>\n<tr>\n<th class=\"tg-031e\">Forme<\/th>\n<th class=\"tg-031e\">Nom<\/th>\n<th class=\"tg-031e\">Utilisez<\/th>\n<\/tr>\n<tr>\n<td class=\"tg-031e\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15389\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Data.png\" alt=\"Data\" width=\"147\" height=\"87\" srcset=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Data.png 326w, https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Data-300x178.png 300w\" sizes=\"auto, (max-width: 147px) 100vw, 147px\" \/><\/td>\n<td class=\"tg-031e\">Donn\u00e9es<\/td>\n<td class=\"tg-031e\">Pour repr\u00e9senter les entr\u00e9es et les sorties du processus<\/td>\n<\/tr>\n<tr>\n<td class=\"tg-031e\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15390\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Multiple-documents.png\" alt=\"Documents multiples\" width=\"119\" height=\"84\"><\/td>\n<td class=\"tg-031e\">Documents multiples<\/td>\n<td class=\"tg-031e\">Pour repr\u00e9senter plusieurs documents<\/td>\n<\/tr>\n<tr>\n<td class=\"tg-031e\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15391\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Display.png\" alt=\"Afficher\" width=\"147\" height=\"86\" srcset=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Display.png 303w, https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Display-300x175.png 300w\" sizes=\"auto, (max-width: 147px) 100vw, 147px\" \/><\/td>\n<td class=\"tg-031e\">Afficher<\/td>\n<td class=\"tg-031e\">Pour repr\u00e9senter les donn\u00e9es qui sont affich\u00e9es pour \u00eatre lues sur un \u00e9cran ou un affichage<\/td>\n<\/tr>\n<tr>\n<td class=\"tg-yw4l\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15392\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Manual-Input.png\" alt=\"Entr\u00e9e manuelle\" width=\"144\" height=\"80\"><\/td>\n<td class=\"tg-yw4l\">Entr\u00e9e manuelle<\/td>\n<td class=\"tg-yw4l\">Pour repr\u00e9senter les \u00e9tapes du processus qui seront ex\u00e9cut\u00e9es manuellement par une personne<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><strong>Symboles de stockage de fichiers et d&#8217;informations<\/strong><\/p>\n<style type=\"text\/css\">\n.tg  {border-collapse:collapse;border-spacing:0;}<br \/>.tg td{font-family:Arial, sans-serif;font-size:14px;padding:10px 5px;border-style:solid;border-width:1px;overflow:hidden;word-break:normal;}<br \/>.tg th{font-family:Arial, sans-serif;font-size:14px;font-weight:normal;padding:10px 5px;border-style:solid;border-width:1px;overflow:hidden;word-break:normal;}<br \/>.tg .tg-yw4l{vertical-align:top}<br \/><\/style>\n<table class=\"table table-bordered\">\n<tbody>\n<tr>\n<th class=\"tg-031e\">Forme<\/th>\n<th class=\"tg-031e\">Nom<\/th>\n<th class=\"tg-031e\">Utilisez<\/th>\n<\/tr>\n<tr>\n<td class=\"tg-031e\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15393\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Stored-Data.png\" alt=\"Donn\u00e9es stock\u00e9es\" width=\"133\" height=\"88\"><\/td>\n<td class=\"tg-031e\">Donn\u00e9es stock\u00e9es<\/td>\n<td class=\"tg-031e\">Pour repr\u00e9senter les donn\u00e9es stock\u00e9es<\/td>\n<\/tr>\n<tr>\n<td class=\"tg-031e\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15394\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/database.png\" alt=\"database\" width=\"102\" height=\"100\"><\/td>\n<td class=\"tg-031e\">Base de donn\u00e9es<\/td>\n<td class=\"tg-031e\">Pour repr\u00e9senter une base de donn\u00e9es<\/td>\n<\/tr>\n<tr>\n<td class=\"tg-031e\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15395\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Direct-Data.png\" alt=\"Donn\u00e9es directes\" width=\"101\" height=\"78\"><\/td>\n<td class=\"tg-031e\">Stockage \u00e0 acc\u00e8s direct<\/td>\n<td class=\"tg-031e\">Pour repr\u00e9senter un disque dur<\/td>\n<\/tr>\n<tr>\n<td class=\"tg-yw4l\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15396\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Internal-Storage.png\" alt=\"Stockage interne\" width=\"132\" height=\"87\"><\/td>\n<td class=\"tg-yw4l\">Stockage interne<\/td>\n<td class=\"tg-yw4l\">Pour repr\u00e9senter un dispositif de stockage interne<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><strong>Symboles de traitement des donn\u00e9es<\/strong><\/p>\n<style type=\"text\/css\">\n.tg  {border-collapse:collapse;border-spacing:0;}<br \/>.tg td{font-family:Arial, sans-serif;font-size:14px;padding:10px 5px;border-style:solid;border-width:1px;overflow:hidden;word-break:normal;}<br \/>.tg th{font-family:Arial, sans-serif;font-size:14px;font-weight:normal;padding:10px 5px;border-style:solid;border-width:1px;overflow:hidden;word-break:normal;}<br \/><\/style>\n<table class=\"table table-bordered\">\n<tbody>\n<tr>\n<th class=\"tg-031e\">Forme<\/th>\n<th class=\"tg-031e\">Nom<\/th>\n<th class=\"tg-031e\">Utilisez<\/th>\n<\/tr>\n<tr>\n<td class=\"tg-031e\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15397\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Collate.png\" alt=\"Collationner\" width=\"76\" height=\"87\"><\/td>\n<td class=\"tg-031e\">Collationner<\/td>\n<td class=\"tg-031e\">Repr\u00e9senter une \u00e9tape dans laquelle les donn\u00e9es sont organis\u00e9es d&#8217;une mani\u00e8re standardis\u00e9e<\/td>\n<\/tr>\n<tr>\n<td class=\"tg-031e\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15398\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Sort.png\" alt=\"Trier\" width=\"122\" height=\"113\"><\/td>\n<td class=\"tg-031e\">Trier<\/td>\n<td class=\"tg-031e\">Pour repr\u00e9senter le tri d&#8217;\u00e9l\u00e9ments dans un ordre particulier<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2><strong>Que pensez-vous du guide de cartographie des processus ?<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Les cartes de processus sont non seulement une partie essentielle de la<\/span><a href=\"https:\/\/creately.com\/blog\/diagrams\/process-documentation-guide\/\"> <span style=\"font-weight: 400;\">documentation des processus<\/span><\/a><span style=\"font-weight: 400;\">; mais aussi une<\/span><a href=\"https:\/\/creately.com\/blog\/diagrams\/process-improvement-methodologies\/\"> <span style=\"font-weight: 400;\">m\u00e9thodologie<\/span><\/a><span style=\"font-weight: 400;\"> populaire<\/span><a href=\"https:\/\/creately.com\/blog\/diagrams\/process-improvement-methodologies\/\"> <span style=\"font-weight: 400;\">d&#8217;am\u00e9lioration des processus d&#8217;<\/span><\/a><span style=\"font-weight: 400;\">entreprise. Alors, suivez le guide pour cr\u00e9er des cartes de processus d&#8217;entreprise efficaces et partagez avec nous toute pr\u00e9occupation que vous pourriez avoir; m\u00eame s&#8217;il s&#8217;agit d&#8217;une autre technique de cartographie des processus que vous utilisez personnellement.&nbsp;<\/span><\/p>\n<p><b><i>Dans notre prochain guide, nous aborderons les diagrammes qui peuvent \u00eatre utilis\u00e9s pour rendre la gestion des RH plus efficace.<\/i><\/b><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Vous envisagez une nouvelle strat\u00e9gie ? Vous voulez am\u00e9liorer la satisfaction des clients ? Vous voulez savoir pourquoi certains de vos projets \u00e9chouent ? La cartographie des processus est la premi\u00e8re \u00e9tape pour trouver le pourquoi et le comment des&#8230;<span class=\"continue-reading\"> <a href=\"https:\/\/creately.com\/blog\/fr\/diagrammes\/cartographie-des-processus\/\">Read More<\/a><\/span><\/p>\n","protected":false},"author":38,"featured_media":15405,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3669],"tags":[6361,6358,6362,6360,6359],"class_list":["post-24655","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-diagrammes","tag-cartographie-des-processus","tag-cartographie-des-processus-metier","tag-guide-de-cartographie-des-processus","tag-modeles-de-carte-de-processus","tag-symboles-de-carte-de-processus"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cartographie des processus | Voici un guide complet pour y parvenir !<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez dans ce guide complet, comment r\u00e9ussir la cartographie des processus ; 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