{"id":24641,"date":"2022-01-10T20:25:16","date_gmt":"2022-01-10T09:25:16","guid":{"rendered":"https:\/\/creately.com\/blog\/?p=24641"},"modified":"2022-01-10T20:25:19","modified_gmt":"2022-01-10T09:25:19","slug":"methodologies-damelioration-des-processus","status":"publish","type":"post","link":"https:\/\/creately.com\/blog\/fr\/diagrammes\/methodologies-damelioration-des-processus\/","title":{"rendered":"Le guide facile des techniques d&#8217;am\u00e9lioration des processus : le Lean et Six Sigma compar\u00e9s"},"content":{"rendered":"<div id=\"bsf_rt_marker\"><\/div><blockquote><p><span style=\"font-weight: 400;\">&#8220;En r\u00e8gle g\u00e9n\u00e9rale, un processus moche consommera dix fois plus d&#8217;heures que le travail lui-m\u00eame n\u00e9cessite.&#8221; -Bill Gates<\/span><\/p><\/blockquote>\n<p><span style=\"font-weight: 400;\">La premi\u00e8re \u00e9tape pour<\/span><a href=\"http:\/\/smallbusiness.chron.com\/streamline-work-process-improve-work-flow-3929.html\"> <span style=\"font-weight: 400;\">rationaliser vos processus de travail<\/span><\/a><span style=\"font-weight: 400;\"> consiste \u00e0 identifier ce qui les ralentit. Cependant, il existe de nombreuses m\u00e9thodologies d&#8217;am\u00e9lioration des processus pour identifier les goulets d&#8217;\u00e9tranglement et les inefficacit\u00e9s de vos processus. Ce guide donne un aper\u00e7u rapide de chacune des techniques d&#8217;am\u00e9lioration des processus. En effet, nous effectuerons des plong\u00e9es en profondeur sur chacun d&#8217;entre elles dans cette s\u00e9rie.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Nous vous pr\u00e9sentons ici les plus efficaces que vous pouvez facilement utiliser. Alors, faites d\u00e9filer la page pour le d\u00e9couvrir :\u00a0<\/span><\/p>\n<ul>\n<li><a href=\"#5S\">5S<\/a><\/li>\n<li><a href=\"#value\">Cartographie de la cha\u00eene de valeur<\/a><\/li>\n<li><a href=\"#kaizen\">Kaizen (PDCA Cycle)<\/a><\/li>\n<li><a href=\"https:\/\/creately.com\/usage\/lean-coffee-framework\/\">Lean Coffee Framework<\/a><\/li>\n<\/ul>\n<p>Outils Six Sigma<\/p>\n<ul>\n<li><a href=\"#DMAIC\">DMAIC<\/a><\/li>\n<li><a href=\"#DMADV\">DMADV<\/a><\/li>\n<li><a href=\"#cause\">Analyse des causes et des effets<\/a><\/li>\n<li><a href=\"#SIPOC\">Analyse du SIPOC<\/a><\/li>\n<li><a href=\"#process\">Cartes de processus \/ Organigrammes de processus<\/a><\/li>\n<\/ul>\n<p>Autre<\/p>\n<ul>\n<li><a href=\"#BPMN\">Cartes de processus BPMN<\/a><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Alors, commen\u00e7ons par l\u2019outil L\u2019ean !<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Outils Lean<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Les outils Lean sont utilis\u00e9s pour \u00e9liminer les \u00e9tapes de processus inutiles ou les activit\u00e9s qui n&#8217;apportent aucune valeur ajout\u00e9e. Ils font partie des m\u00e9thodologies d&#8217;am\u00e9lioration des processus.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Les <\/span><b>8 types de d\u00e9chets<\/b><span style=\"font-weight: 400;\"> que vous pourrez \u00e9liminer gr\u00e2ce aux outils Lean sont les suivants :<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>D\u00e9fauts<\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Overproduction<\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Attente<\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Talents non utilis\u00e9s<\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Transportation<\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Inventaire<\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Motion<\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Traitement suppl\u00e9mentaire<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">En \u00e9liminant ces \u00e9tapes inutiles de vos processus, vous pourrez am\u00e9liorer la qualit\u00e9 de vos produits, r\u00e9duire les d\u00e9lais et le co\u00fbt total.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Alors, voici 3 outils Lean que vous pouvez utiliser pour am\u00e9liorer vos processus d&#8217;entreprise.<\/span><\/p>\n<h3><a name=\"5S\"><\/a><b>Le premier outil : 5S<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Un environnement de bureau organis\u00e9 est essentiel \u00e0 l&#8217;efficacit\u00e9 des processus. Ainsi, gr\u00e2ce \u00e0 <\/span><span style=\"font-weight: 400;\">la m\u00e9thodologie 5S, vous pouvez cr\u00e9er un<\/span><a href=\"https:\/\/www.inc.com\/neil-patel\/how-to-organize-your-office-for-maximum-productivity.html\"> <span style=\"font-weight: 400;\">environnement<\/span><\/a><span style=\"font-weight: 400;\"> propre, s\u00fbr et<\/span><a href=\"https:\/\/www.inc.com\/neil-patel\/how-to-organize-your-office-for-maximum-productivity.html\"> <span style=\"font-weight: 400;\">productif pour votre \u00e9quipe<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><b>Il est g\u00e9n\u00e9ralement utilis\u00e9 dans tous les types d&#8217;industries, de l&#8217;industrie manufacturi\u00e8re aux petites entreprises.<\/b><\/p>\n<p><b>Il est utile pour :<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">promouvoir la s\u00e9curit\u00e9;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">r\u00e9duire des co\u00fbts;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">accro\u00eetre l&#8217;efficacit\u00e9 des processus\/\u00e9quipes;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u00e9liminer les d\u00e9chets des processus de fabrication.<\/span><\/li>\n<\/ul>\n<p><b>Documentation :<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Photographies (des espaces de travail avant et apr\u00e8s la mise en \u0153uvre des 5S);<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Documents ou listes de contr\u00f4le des activit\u00e9s de l&#8217;\u00e9quipe;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Formulaires d&#8217;\u00e9valuation pour v\u00e9rifier l&#8217;\u00e9tat d&#8217;avancement des trois premi\u00e8res \u00e9tapes;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Liste de directives pour garder le bureau organis\u00e9 et propre.<\/span><\/li>\n<\/ul>\n<p><b>Facilit\u00e9 d&#8217;utilisation :<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Comme il ne n\u00e9cessite aucune analyse technique, il peut \u00eatre utilis\u00e9 par tout le monde au travail<\/span><\/p>\n<p><b>Comment l&#8217;utiliser ?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Voici les \u00e9tapes \u00e0 suivre pour la mise en \u0153uvre de 5S:<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-15316\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/5S-Methodology.png\" alt=\"Qu'est-ce que le 5S - La m\u00e9thodologie 5S \" width=\"890\" height=\"395\" srcset=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/5S-Methodology.png 890w, https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/5S-Methodology-300x133.png 300w\" sizes=\"auto, (max-width: 890px) 100vw, 890px\" \/><\/p>\n<h3><a name=\"value\"><\/a><b>Le deuxi\u00e8me outil : cartographie de la cha\u00eene de valeur<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Une<\/span><a href=\"https:\/\/creately.com\/lp\/value-stream-mapping-tool\/\"> <span style=\"font-weight: 400;\">carte de la cha\u00eene de valeur<\/span><\/a><span style=\"font-weight: 400;\"> est une repr\u00e9sentation graphique du flux de mat\u00e9riaux et d&#8217;informations n\u00e9cessaires pour fournir votre produit ou service \u00e0 votre client. Il est \u00e9galement l\u2019une des m\u00e9thodologies d&#8217;am\u00e9lioration des processus. <\/span><span style=\"font-weight: 400;\">En effet, il est g\u00e9n\u00e9ralement utilis\u00e9 dans l\u2019industrie manufacturi\u00e8re.<\/span><\/p>\n<p><b>Il est tr\u00e8s utile pour :<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Identifier les d\u00e9chets dans et entre les processus;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Comprendre le processus de prise de d\u00e9cision et les flux de processus;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Identifier et prioriser les domaines \u00e0 am\u00e9liorer;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Fixer des objectifs mesurables pour les t\u00e2ches d&#8217;am\u00e9lioration.<\/span><\/li>\n<\/ul>\n<p><b>Documentation :<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Carte de l&#8217;\u00e9tat actuel montrant comment vous servez vos clients \u00e0 l&#8217;heure actuelle;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Carte de l&#8217;\u00e9tat futur montrant \u00e0 quoi ressemblera le processus une fois les changements effectu\u00e9s.<\/span><\/li>\n<\/ul>\n<p><b>Facilit\u00e9 d&#8217;utilisation :<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Le processus de cartographie peut prendre jusqu&#8217;\u00e0 trois jours, mais avec la bonne \u00e9quipe, il peut \u00eatre r\u00e9alis\u00e9 plus rapidement.<\/span><\/p>\n<p><b>Comment l&#8217;utiliser ?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Consultez ce<\/span><a href=\"https:\/\/creately.com\/blog\/diagrams\/value-stream-mapping-guide\/\"> <span style=\"font-weight: 400;\">guide<\/span><\/a><span style=\"font-weight: 400;\"> rapide<\/span><a href=\"https:\/\/creately.com\/blog\/diagrams\/value-stream-mapping-guide\/\"> <span style=\"font-weight: 400;\">de la cartographie de la cha\u00eene de valeur<\/span><\/a><span style=\"font-weight: 400;\"> pour commencer.<\/span><\/p>\n<p><script type=\"text\/javascript\" language=\"javascript\" src=\"https:\/\/app.creately.com\/player\/creately-player.js\"><\/script><\/p>\n<div id=\"creately-container-jdeatshg1\"><\/div>\n<p><script type=\"text\/javascript\"><br \/>\nvar player = new CreatelyPlayer( \"creately-container-jdeatshg1\", \"jdeatshg1-lhXMkwZMknWzvmSXBsdOMRIHCo=\", { height: \"500px\", showSharing: false });<br \/>\n<\/script><\/p>\n<div id=\"attachment_18070\" style=\"width: 2431px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/creately.com\/demo-start?tempId=j0rl6dn91\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-18070\" class=\"size-full wp-image-18070\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Untitled-Document.png\" alt=\"Exemple d'une carte de valeur en vapeur\" width=\"2421\" height=\"1363\" srcset=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Untitled-Document.png 2421w, https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Untitled-Document-300x169.png 300w, https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Untitled-Document-1024x577.png 1024w\" sizes=\"auto, (max-width: 2421px) 100vw, 2421px\" \/><\/a><p id=\"caption-attachment-18070\" class=\"wp-caption-text\">Cliquez sur le mod\u00e8le pour le modifier en ligne<\/p><\/div>\n<p>Vous avez besoin d&#8217;autres mod\u00e8les gratuits<a href=\"https:\/\/creately.com\/diagram-community\/examples\/t\/vsm?utm_source=processimprovement&amp;utm_medium=blog&amp;utm_campaign=diagusage\"> de carte de la cha\u00eene de valeur<\/a> que vous pouvez modifier ?<\/p>\n<h3><a name=\"kaizen\"><\/a><b>La troisi\u00e8me outil : Kaizen<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Le kaizen est une technique qui appelle \u00e0 l&#8217;am\u00e9lioration constante de chaque fonction de votre entreprise. Elle peut \u00eatre mise en \u0153uvre par le biais du cycle PDCA.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Il est g\u00e9n\u00e9ralement utilis\u00e9 dans<\/span> <span style=\"font-weight: 400;\">les d\u00e9partements de gestion; mais aussi les cercles de contr\u00f4le de la qualit\u00e9, les analystes de l&#8217;\u00e9limination des d\u00e9chets et les travailleurs ordinaires.<\/span><\/p>\n<p><b>Il est tr\u00e8s utile pour :<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">l\u2019am\u00e9lioration des processus, de la qualit\u00e9 des produits\/services et de la satisfaction des clients;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Am\u00e9liorer la productivit\u00e9 de l&#8217;\u00e9quipe et la satisfaction au travail;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Promouvoir une meilleure s\u00e9curit\u00e9 et une livraison plus rapide.<\/span><\/li>\n<\/ul>\n<p><b>Documentation :<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Rapports sur la situation actuelle du lieu de travail;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Enqu\u00eates pour v\u00e9rifier l&#8217;attitude de l&#8217;\u00e9quipe en mati\u00e8re de satisfaction au travail;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Plan de strat\u00e9gie Kaizen visant \u00e0 am\u00e9liorer la productivit\u00e9 de l&#8217;\u00e9quipe.<\/span><\/li>\n<\/ul>\n<p><b>Facilit\u00e9 d&#8217;utilisation :<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Il s&#8217;agit d&#8217;un processus continu qui requiert la contribution active de toute l&#8217;entreprise.<\/span><\/p>\n<p><b>Comment l&#8217;utiliser ?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Pour un r\u00e9sultat optimal, suivez les \u00e9tapes ci-dessous \u00e0 chaque \u00e9tape du cycle.<\/span><\/p>\n<p><script type=\"text\/javascript\" language=\"javascript\" src=\"https:\/\/app.creately.com\/player\/creately-player.js\"><\/script><\/p>\n<div id=\"creately-container-jdfdtbkv1\"><\/div>\n<p><script type=\"text\/javascript\"><br \/>\nvar player = new CreatelyPlayer( \"creately-container-jdfdtbkv1\", \"jdfdtbkv1-OmLVv6FToC5AWN4su2wDlTHw2g=\", { height: \"500px\", showSharing: false });<br \/>\n<\/script><\/p>\n<h3><strong>Outils Six Sigma<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Six Sigma est tout simplement une fa\u00e7on plus intelligente de g\u00e9rer une entreprise. Car, il fait partie des m\u00e9thodologies d&#8217;am\u00e9lioration des processus.\u00a0 En effet, <\/span><span style=\"font-weight: 400;\">il s&#8217;agit de collecter des donn\u00e9es sur les processus pour comprendre ce qui se passe. Ces donn\u00e9es sont ensuite analys\u00e9es et interpr\u00e9t\u00e9es pour trouver des moyens efficaces d&#8217;am\u00e9liorer le processus.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">En faisant cela, vous pourrez :<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.hubspot.com\/customer-satisfaction\"><span style=\"font-weight: 400;\">Augmenter la satisfaction des clients<\/span><\/a><span style=\"font-weight: 400;\">;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">R\u00e9duire le temps de cycle;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">R\u00e9duire les d\u00e9fauts.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Examinons quelques outils Six Sigma qui sont largement utilis\u00e9s pour am\u00e9liorer les processus dans les entreprises.<\/span><\/p>\n<p><a style=\"font-size: 1.4em; font-weight: 600;\" name=\"DMAIC\"><\/a><\/p>\n<h3><b>Le premier outil : DMAIC<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">DMAIC est une m\u00e9thode en 5 \u00e9tapes (un descendant direct du cycle Plan-Do-Check-Act) qui est utilis\u00e9e pour am\u00e9liorer les processus actuels.<\/span><span style=\"font-weight: 400;\"> Alors, si vos produits, services ou processus commerciaux ne r\u00e9pondent pas aux attentes de vos clients ou ne sont pas performants, la m\u00e9thode DMAIC peut vous aider \u00e0 comprendre pourquoi et \u00e0 trouver des solutions \u00e0 long terme au probl\u00e8me.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Cette m\u00e9thode est g\u00e9n\u00e9ralement utilis\u00e9e dans tous types d&#8217;industries, notamment par des \u00e9quipes travaillant sur des projets.<\/span><\/p>\n<p><b>Il est utile pour :<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Am\u00e9liorer les processus ou les produits;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Trouver des solutions aux probl\u00e8mes dans les processus;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">R\u00e9duire les co\u00fbts et les d\u00e9lais excessifs.<\/span><\/li>\n<\/ul>\n<p><b>Documentation :<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Charte du projet;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Carte du processus avec les entr\u00e9es et les sorties du processus;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Donn\u00e9es sur la performance du projet;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Documentation de la nouvelle solution.<\/span><\/li>\n<\/ul>\n<p><b>Facilit\u00e9 d&#8217;utilisation :<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Il peut \u00eatre mis en place en quelques mois ou sur une ann\u00e9e.<\/span><\/p>\n<p><b>Comment l&#8217;utiliser ?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Voici les \u00e9tapes que vous devez suivre pour mettre en \u0153uvre la m\u00e9thode DMAIC.<\/span><\/p>\n<p><script type=\"text\/javascript\" language=\"javascript\" src=\"https:\/\/app.creately.com\/player\/creately-player.js\"><\/script><\/p>\n<div id=\"creately-container-jde33y1h1\"><\/div>\n<p><script type=\"text\/javascript\"><br \/>\nvar player = new CreatelyPlayer( \"creately-container-jde33y1h1\", \"jde33y1h1-aUb8OhaEPjbYAEQz7UkXAxoQ0g=\", { height: \"1000px\", showSharing: false });<br \/>\n<\/script><\/p>\n<h3><a name=\"DMADV\"><\/a><b>Le deuxi\u00e8me outil : DMADV<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">DMADV, \u00e9galement connu sous le nom de Design for Six Sigma (DFSS), est utilis\u00e9 pour cr\u00e9er de nouveaux processus au niveau de qualit\u00e9 Six Sigma. Par ailleurs, si vos processus existants ne r\u00e9pondent pas aux niveaux de qualit\u00e9 requis, m\u00eame apr\u00e8s avoir \u00e9t\u00e9 optimis\u00e9s, il est temps d&#8217;effectuer une DMADV pour provoquer un changement \u00e9volutif. Ou, en d&#8217;autres termes, cr\u00e9er un nouveau et meilleur processus.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Il est g\u00e9n\u00e9ralement utilis\u00e9 dans tous les types d&#8217;industries, en particulier l&#8217;industrie manufacturi\u00e8re<\/span><\/p>\n<p><b>Il est utile pour :<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">D\u00e9velopper un nouveau proc\u00e9d\u00e9\/produit;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">R\u00e9duire les erreurs dans une ligne de produits;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Am\u00e9liorer la satisfaction des clients;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Augmenter les b\u00e9n\u00e9fices.<\/span><\/li>\n<\/ul>\n<p><b>Documentation :<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Informations sur les donn\u00e9es historiques relatives aux processus et aux produits;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Commentaires des clients\/examens.<\/span><\/li>\n<\/ul>\n<p><b>Facilit\u00e9 d&#8217;utilisation :<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Cette m\u00e9thodologie peut \u00eatre d\u00e9ploy\u00e9e sur plusieurs mois, voire plusieurs ann\u00e9es.<\/span><\/p>\n<p><b>Comment l&#8217;utiliser ?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Suivez les \u00e9tapes suivantes pour mettre en \u0153uvre DMADV<\/span><\/p>\n<p><script type=\"text\/javascript\" language=\"javascript\" src=\"https:\/\/app.creately.com\/player\/creately-player.js\"><\/script><\/p>\n<div id=\"creately-container-jdea1kbr1\"><\/div>\n<p><script type=\"text\/javascript\"><br \/>\nvar player = new CreatelyPlayer( \"creately-container-jdea1kbr1\", \"jdea1kbr1-1r6odLhMFU5KMrmGKAYXsH8NthE=\", { height: \"1000px\", showSharing: false });<br \/>\n<\/script><\/p>\n<h3><a name=\"cause\"><\/a><b>La troisi\u00e8me outil :<\/b> <b>analyse des causes et des effets<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Il est \u00e9galement connu sous le nom de diagramme en ar\u00eate de poisson ou de diagramme d&#8217;Ishikawa. En effet, il s&#8217;agit d&#8217;une technique qui peut \u00eatre utilis\u00e9e pour pr\u00e9senter visuellement les causes d&#8217;un certain probl\u00e8me ou effet. Il fait partie des m\u00e9thodologies d&#8217;am\u00e9lioration des processus. <\/span><span style=\"font-weight: 400;\">Car, il est g\u00e9n\u00e9ralement utilis\u00e9 dans tous les types d&#8217;industries.<\/span><\/p>\n<p><b>Il est utile pour :<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Identifier et analyser toutes les causes possibles d&#8217;un probl\u00e8me\/effet;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">l\u2019animation de s\u00e9ances de remue-m\u00e9ninges pour la r\u00e9solution de probl\u00e8mes en \u00e9quipe.<\/span><\/li>\n<\/ul>\n<p><b>Documentation :<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Documents sur les informations relatives aux questions qui sont analys\u00e9es.<\/span><\/p>\n<p><b>Facilit\u00e9 d&#8217;utilisation :<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Peut aider une \u00e9quipe \u00e0 identifier et \u00e0 analyser les causes d&#8217;un probl\u00e8me en une seule s\u00e9ance de brainstorming.<\/span><\/p>\n<p><b>Comment l&#8217;utiliser ?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Voici<\/span><a href=\"https:\/\/creately.com\/blog\/diagrams\/fishbone-diagrams-tutorial\/\"> <span style=\"font-weight: 400;\">le guide ultime des diagrammes en ar\u00eate de poisson<\/span><\/a><span style=\"font-weight: 400;\"> pour vous aider \u00e0 d\u00e9marrer.<\/span><\/p>\n<div id=\"attachment_18077\" style=\"width: 2710px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-18077\" class=\"wp-image-18077 size-full\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Untitled-Document-1.png\" alt=\"Exemple de diagramme en ar\u00eate de poisson\" width=\"2700\" height=\"1781\" srcset=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Untitled-Document-1.png 2700w, https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Untitled-Document-1-300x198.png 300w, https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Untitled-Document-1-1024x675.png 1024w\" sizes=\"auto, (max-width: 2700px) 100vw, 2700px\" \/><p id=\"caption-attachment-18077\" class=\"wp-caption-text\">Cliquez sur le mod\u00e8le pour le modifier en ligne<\/p><\/div>\n<p>Obtenez d&#8217;autres<a href=\"https:\/\/creately.com\/diagram-community\/examples\/t\/fishbone-diagram?utm_source=processimprovement&amp;utm_medium=blog&amp;utm_campaign=diagusage\"> mod\u00e8les de diagramme en ar\u00eate de poisson<\/a> gratuits que vous pouvez modifier rapidement en ligne.<\/p>\n<h3><a name=\"SIPOC\"><\/a><b>La quatri\u00e8me outil : Analyse SIPOC<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">L&#8217;analyse SIPOC est une technique qui permet d&#8217;organiser les donn\u00e9es sur les personnes et les choses qui sont impliqu\u00e9es dans vos processus d&#8217;affaires. C\u2019est l\u2019une des m\u00e9thodologies d&#8217;am\u00e9lioration des processus importantes. <\/span><span style=\"font-weight: 400;\">car, il est g\u00e9n\u00e9ralement utilis\u00e9 dans l\u2019industrie manufacturi\u00e8re.<\/span><\/p>\n<p><b>Il est utile pour :<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Identifier tous les \u00e9l\u00e9ments pertinents n\u00e9cessaires \u00e0 un projet d&#8217;am\u00e9lioration des processus;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">D\u00e9finir des projets complexes dont la port\u00e9e n&#8217;est pas correctement d\u00e9finie;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Comprendre le processus pendant la phase de d\u00e9finition de DMAIC.<\/span><\/li>\n<\/ul>\n<p><b>Documentation :<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Dans l&#8217;analyse SIPOC, vous allez r\u00e9pertorier les donn\u00e9es dans chacune des cat\u00e9gories suivantes, et vous aurez donc besoin d&#8217;informations \u00e0 leur sujet.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Fournisseur: <\/b><span style=\"font-weight: 400;\">les personnes, les services, les organisations, etc. qui vous fournissent les donn\u00e9es n\u00e9cessaires \u00e0 la r\u00e9alisation d&#8217;un processus.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>I<\/b><b>ntrants:<\/b><span style=\"font-weight: 400;\"> mati\u00e8res premi\u00e8res, \u00e9quipements, formulaires ou informations et m\u00eame personnes n\u00e9cessaires \u00e0 la r\u00e9alisation d&#8217;un processus<\/span><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Processus:<\/b><span style=\"font-weight: 400;\"> un graphique des \u00e9tapes du processus.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>R\u00e9sultat: <\/b><span style=\"font-weight: 400;\">une liste de ce que le processus fournit au client interne et externe.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Client:<\/b><span style=\"font-weight: 400;\"> une liste de clients internes et externes qui recevront vos produits.<\/span><\/li>\n<\/ul>\n<p><b>Facilit\u00e9 d&#8217;utilisation :<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Les 5 colonnes sont remplies lors d&#8217;une s\u00e9ance de brainstorming. Tant que l&#8217;\u00e9quipe fournit les informations pertinentes, le diagramme peut \u00eatre compl\u00e9t\u00e9 et analys\u00e9 rapidement.<\/span><\/p>\n<p><b>Comment l&#8217;utiliser ?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">R\u00e9unissez votre \u00e9quipe et notez les informations ci-dessus dans un diagramme\/ tableau comme celui ci-dessous.<\/span><\/p>\n<p><script type=\"text\/javascript\" language=\"javascript\" src=\"https:\/\/app.creately.com\/player\/creately-player.js\"><\/script><\/p>\n<div id=\"creately-container-jdeaa1ob1\"><\/div>\n<p><script type=\"text\/javascript\"><br \/>\nvar player = new CreatelyPlayer( \"creately-container-jdeaa1ob1\", \"jdeaa1ob1-KxrOqQu9Il2mz4ToMuvqzT9Lo=\", { height: \"500px\", showSharing: false });<br \/>\n<\/script><\/p>\n<h3><a name=\"process\"><\/a><strong>Le cinqui\u00e8me outil : Cartes de processus<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Les <\/span><a href=\"https:\/\/creately.com\/fr\/lp\/logiciel-de-cartographie-des-processus\/\"><span style=\"font-weight: 400;\">cartes de processus<\/span><\/a><span style=\"font-weight: 400;\"> repr\u00e9sentent graphiquement chaque \u00e9tape d&#8217;un processus. Et ils constituent une partie essentielle de la documentation des processus. Il est g\u00e9n\u00e9ralement utilis\u00e9 dans tous les types d&#8217;industries, de la fabrication au marketing.<\/span><\/p>\n<p><b>Il est utile pour :<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Comprendre le fonctionnement des processus;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Identifier les domaines de processus qui doivent \u00eatre modifi\u00e9s.<\/span><\/li>\n<\/ul>\n<p><b>Documentation :<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Informations disponibles sur le processus qui est cartographi\u00e9;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Les descriptions de poste et les responsabilit\u00e9s des personnes impliqu\u00e9es dans le processus.<\/span><\/li>\n<\/ul>\n<p><b>Facilit\u00e9 d&#8217;utilisation :<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Pour cartographier un processus, vous avez besoin de la participation de ceux qui sont impliqu\u00e9s. Ensuite, les rassembler en un seul endroit, cartographier le processus et l&#8217;analyser peut prendre quelques jours, surtout si le processus est compliqu\u00e9.<\/span><\/p>\n<p><b>Comment l&#8217;utiliser ?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">R\u00e9unissez votre \u00e9quipe, faites un brainstorming sur les \u00e9tapes du processus. Ensuite, identifiez les limites du processus, placez les \u00e9tapes dans un ordre s\u00e9quentiel, dessinez la carte du processus et v\u00e9rifiez que la carte est exacte.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-18079 size-full\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Hotel-Check-In-Process.png\" alt=\"Exemple d'un organigramme de processus\" width=\"3021\" height=\"1120\" srcset=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Hotel-Check-In-Process.png 3021w, https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Hotel-Check-In-Process-300x111.png 300w, https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/Hotel-Check-In-Process-1024x380.png 1024w\" sizes=\"auto, (max-width: 3021px) 100vw, 3021px\" \/><\/p>\n<p>Cliquez sur le mod\u00e8le pour le modifier en ligneVous voulez dessiner une carte de processus\/un organigramme ? Utilisez le<a href=\"https:\/\/creately.com\/fr\/lp\/logiciel-dordinogramme\/\"> logiciel d&#8217;organigramme<\/a> Creately pour le faire rapidement !<\/p>\n<h3><a name=\"BPMN\"><\/a><b>Le sixi\u00e8me outil : Cartes de processus BPMN<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Une carte en notation de<\/span><a href=\"https:\/\/creately.com\/fr\/lp\/logiciel-bpm-en-ligne\/\"> <span style=\"font-weight: 400;\">mod\u00e9lisation des processus d&#8217;affaires<\/span><\/a><span style=\"font-weight: 400;\"> est le moyen normalis\u00e9 de cr\u00e9er des mod\u00e8les visuels de vos processus d&#8217;affaires. Il est <\/span><b>g\u00e9n\u00e9ralement utilis\u00e9 dans <\/b><span style=\"font-weight: 400;\">tous types d&#8217;industries, notamment par des analystes commerciaux.<\/span><\/p>\n<p><b>Il est utile pour :<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">D\u00e9composer les processus d&#8217;entreprise pour faciliter l&#8217;analyse;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Identifier les erreurs dans les processus;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Concevoir des processus enti\u00e8rement nouveaux;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Aider les parties prenantes \u00e0 comprendre comment l&#8217;entreprise est g\u00e9r\u00e9e.<\/span><\/li>\n<\/ul>\n<p><b>Documentation :<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Informations sur les entr\u00e9es, les sorties, etc&#8230; du processus d&#8217;affaires.<\/span><\/p>\n<p><b>Facilit\u00e9 d&#8217;utilisation :<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Si vous \u00eates familiaris\u00e9 avec les normes BPMN, le dessin du diagramme peut \u00eatre r\u00e9alis\u00e9 en une journ\u00e9e, \u00e0 condition d&#8217;avoir une id\u00e9e claire de la port\u00e9e du processus.<\/span><\/p>\n<p><a href=\"https:\/\/creately.com\/demo-start?tempId=TI7xj5eWlSh\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15328 size-full\" src=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/New-Business-Process.png\" alt=\"Exemple de diagramme BPMN \" width=\"1410\" height=\"675\" srcset=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/New-Business-Process.png 1410w, https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/New-Business-Process-300x144.png 300w, https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2018\/02\/New-Business-Process-1024x490.png 1024w\" sizes=\"auto, (max-width: 1410px) 100vw, 1410px\" \/><\/a><\/p>\n<p>Obtenez d&#8217;autres<a href=\"https:\/\/creately.com\/diagram-community\/examples\/t\/bpm?utm_source=processimprovement&amp;utm_medium=blog&amp;utm_campaign=diagusage\"> mod\u00e8les BPMN<\/a> gratuits que vous pouvez modifier en ligne.<\/p>\n<h2><strong>Vous voulez \u00e9largir la liste des m\u00e9thodologies d&#8217;am\u00e9lioration des processus d&#8217;affaires ?<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Nous avons abord\u00e9 un certain nombre de m\u00e9thodologies pratiques d&#8217;am\u00e9lioration des processus d&#8217;entreprise que vous pouvez utiliser pour rationaliser votre flux de travail et accro\u00eetre la productivit\u00e9 de votre \u00e9quipe. Utilisez-les et partagez avec nous comment ils vous ont aid\u00e9 \u00e0 atteindre vos objectifs.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Quelles autres m\u00e9thodologies d&#8217;am\u00e9lioration des processus utilisez-vous ? Dans notre prochain guide, nous examinerons plus en d\u00e9tail la cartographie des processus, une technique essentielle d&#8217;am\u00e9lioration des processus d&#8217;entreprise qui vous aidera \u00e0 am\u00e9liorer l&#8217;efficacit\u00e9 et \u00e0 r\u00e9duire les co\u00fbts.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&#8220;En r\u00e8gle g\u00e9n\u00e9rale, un processus moche consommera dix fois plus d&#8217;heures que le travail lui-m\u00eame n\u00e9cessite.&#8221; -Bill Gates La premi\u00e8re \u00e9tape pour rationaliser vos processus de travail consiste \u00e0 identifier ce qui les ralentit. Cependant, il existe de nombreuses m\u00e9thodologies&#8230;<span class=\"continue-reading\"> <a href=\"https:\/\/creately.com\/blog\/fr\/diagrammes\/methodologies-damelioration-des-processus\/\">Read More<\/a><\/span><\/p>\n","protected":false},"author":38,"featured_media":15359,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3669],"tags":[],"class_list":["post-24641","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-diagrammes"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>M\u00e9thodologies d&#039;am\u00e9lioration des processus : Lean et Six Sigma compar\u00e9s<\/title>\n<meta name=\"description\" content=\"M\u00e9thodologies d&#039;am\u00e9lioration des processus : D\u00e9couvrez le guide ultime des techniques d&#039;am\u00e9lioration des processus | le Lean 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