{"id":1258,"date":"2010-03-10T00:40:34","date_gmt":"2010-03-09T13:40:34","guid":{"rendered":"https:\/\/creately.com\/blog\/?p=1258"},"modified":"2024-10-25T21:53:39","modified_gmt":"2024-10-25T10:53:39","slug":"creately-customer-guarantee","status":"publish","type":"post","link":"https:\/\/creately.com\/blog\/customer\/creately-customer-guarantee\/","title":{"rendered":"The Creately Customer Guarantee"},"content":{"rendered":"
<\/div>
\"promises\"At Cinergix we’re committed to providing the best online diagramming software with Creately.com. But we also know you expect more from us than just a great software application.<\/div>\n
That’s why we’re introducing our first customer charter. It’s our commitment to outstanding customer service<\/strong> and<\/em> providing the best online diagramming experience<\/strong> – that’s the Creately experience.<\/div>\n
\n

It covers many of the things that will help make your Creately experience as enjoyable as possible, from how to access assistance 24\/7 and what our privacy policies are, to how often we will fix bugs and update the Creately service.<\/p>\n

What you can expect from us<\/strong><\/h3>\n

Because we strongly believe that getting quality doesn’t mean having to compromise on excellent customer service.<\/p>\n<\/div>\n

    \n
  1. You can be confident about always receiving an email reply to your Creately support requests<\/a><\/li>\n
  2. Our team will always be available via email 24 hours a day, 7 days a week to respond to your feedback<\/li>\n
  3. We will always endeavour to make Creately easy to use<\/li>\n
  4. We will strive to ensure you always have access to your Creately documents<\/li>\n
  5. We commit to maintain the privacy of your personal information<\/li>\n
  6. We will honour the Creately Plan<\/a> you sign up for while you continue to pay the subscription fee<\/li>\n
  7. We will always bring you new and innovative ideas around visual collaboration<\/li>\n
  8. We will work to fix a bug in a timely manner<\/li>\n
  9. You will always have access to the latest release version of Creately through our website<\/li>\n
  10. We will always offer the most extensive set of online diagram templates and shapes.<\/li>\n<\/ol>\n

    Unfortunately, there are times for every startup when things don’t go to plan. If you are inconvenienced as a result, we think it’s important to know what you can expect from us, and that you know we will always be helpful, fair, open and consistent.<\/p>\n

    Enjoy Creately<\/a>!<\/p>\n

    Signed<\/p>\n

    @Chandika
    \n<\/a>    @Charanjit
    \n<\/a>    @NickFoster<\/a>
    \n    @Hiraash<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

    At Cinergix we’re committed to providing the best online diagramming software with Creately.com. But we also know you expect more from us than just a great software application. That’s why we’re introducing our first customer charter. It’s our commitment to… Read More<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20],"tags":[21,16,685],"class_list":["post-1258","post","type-post","status-publish","format-standard","hentry","category-customer","tag-customer-first","tag-feedback","tag-support"],"yoast_head":"\nThe Creately Customer Guarantee - Creately Blog<\/title>\n<meta name=\"description\" content=\"Our guarantee to our loyal customers. 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We will replay to your support requests, we will strive to innovate and we will definitely be respectful of your privacy.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/creately.com\/blog\/customer\/creately-customer-guarantee\/\" \/>\n<meta property=\"og:site_name\" content=\"Creately Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/creately\" \/>\n<meta property=\"article:published_time\" content=\"2010-03-09T13:40:34+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-10-25T10:53:39+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/d3n817fwly711g.cloudfront.net\/uploads\/2010\/03\/promises.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"240\" \/>\n\t<meta property=\"og:image:height\" content=\"180\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Nick\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Nick\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/creately.com\/blog\/customer\/creately-customer-guarantee\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/creately.com\/blog\/customer\/creately-customer-guarantee\/\"},\"author\":{\"name\":\"Nick\",\"@id\":\"https:\/\/creately.com\/blog\/#\/schema\/person\/7edf3a3e75685755982758f0ba3f9c27\"},\"headline\":\"The Creately Customer Guarantee\",\"datePublished\":\"2010-03-09T13:40:34+00:00\",\"dateModified\":\"2024-10-25T10:53:39+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/creately.com\/blog\/customer\/creately-customer-guarantee\/\"},\"wordCount\":311,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/creately.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/creately.com\/blog\/customer\/creately-customer-guarantee\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/creately.com\/blog\/wp-content\/uploads\/2010\/03\/promises.jpg\",\"keywords\":[\"Customer First\",\"feedback\",\"Support\"],\"articleSection\":[\"Customer\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/creately.com\/blog\/customer\/creately-customer-guarantee\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/creately.com\/blog\/customer\/creately-customer-guarantee\/\",\"url\":\"https:\/\/creately.com\/blog\/customer\/creately-customer-guarantee\/\",\"name\":\"The Creately Customer Guarantee - Creately Blog\",\"isPartOf\":{\"@id\":\"https:\/\/creately.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/creately.com\/blog\/customer\/creately-customer-guarantee\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/creately.com\/blog\/customer\/creately-customer-guarantee\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/creately.com\/blog\/wp-content\/uploads\/2010\/03\/promises.jpg\",\"datePublished\":\"2010-03-09T13:40:34+00:00\",\"dateModified\":\"2024-10-25T10:53:39+00:00\",\"description\":\"Our guarantee to our loyal customers. 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