Hi Moti,
Thanks for the comment. Like any complex and feature rich piece of software there are bugs which can occasionally appear. Our Developer and QA teams do significant amounts of testing and combined with careful design and automated testing in-house we try to ensure that nearly all potential bugs are removed and never make it to production. As it says in the blog post we take all reports of issues and bugs seriously and investigate every single one of them – I personally often am the initial point of contact for users through our support ticket system and make sure that bugs/issue and improvements are all logged.
As an organisation we are built on trust and keeping everyone informed. That is why when we improve something within Creately or fix a bug we will tell you. Often the bugs are limited to very specific scenarios or sequences of events, therefore it is important to remember that often you will never have even seen the bug and the first you hear about it is during one of our announcements. I hope that sets your mind at ease. We will continue to improve and make sure nothing comes between you and your enjoyment of or productivity with Creately
Thanks
Nick