Frequently Asked Questions


Yes you can. We don't have long term contracts. Even if you downgrade to the free Public plan, you can still
access your private diagram data. However, if you cancel your plan midway through a billing cycle, we will not provide a refund for the remainder of the month or year depending on your plan.

Once you're logged into Creately, you can click on the Feedback link on the top right hand corner of the application window to send immediate feedback or comments to our product team. At any time, you can also visit the Creately support site to send us your feedback, ideas or just check out what our users are saying.

KObjects is a patent-pending technology that allows us to embed intelligence into the shapes that you use for drawing. Without KObjects, you diagram is a static image that cannot be validated or enriched with data. With KObjects, we have embedded the real life behaviors and characteristics of these objects into the shapes that you draw with. Knowledge of the object's behavior allows Creately to validate your diagrams as you draw them and provide instant visual feedback so you can get on with the important stuff - just like a SpellCheck for diagrams. Check out the examples to see how KObjects help you make diagramming and design easy.

Creately is a web-based service which means, you don't need anything more than an internet browser like Firefox or Internet Explorer. Creately is developed on Flash and Flex technology, and will require Adobe Flash Player version 9.48 and above installed with your browser. Fortunately, 99% of today's browsers come with the Flash player so you need not do anything special. Should you not have the Flash player installed, you can get it here.

Creately is created and operated by Cinergix, an Australian start up with R&D based out of Sri Lanka, focused on visual problem solving and visualising information. You can find out more about Cinergix at http://www.cinergix.com

Creately is an online diagramming and design tool that lets you draw diagrams for many disciplines that range from Business Process Modeling, Flowcharts, Network Design, Business Diagrams and Electronic Circuits to virtually any domain imaginable with ease. Our patent-pending KObject technology brings a new level of usability with intelligent contextual functions and SpellCheck for diagrams that validates your diagrams as you create them. Check out some of our examples or try it out, we're pretty confident you'll like what you'll see!

Creately is an online tool that makes it easy for you to create, share, and collaborate with data-rich diagrams. It looks and feels like a desktop application, but it works through your web browser, so there is nothing to install or maintain.

We are constantly adding new shapes and KObjects to Creately. If you don't see what you need, leave us a note and we will put it up for you.

There is a simple fix for this. You will need to make sure your pop-up blocker is turned off, or allow pop-ups for creately.com

Your designs and diagrams are stored on our servers and are solely in your control. You can choose to export them as images (jpeg, png) as well as share them with your friends and colleagues through Creately. We will soon be releasing a widget that will allow you to directly embed your diagrams and designs directly into your webpage, blog, wiki or anywhere else on the web.

Yes, Creately Public is free and will continue to be free. We also offer Creately Plus and Pro which are monthly subscription services at start at a low $4.95/month and offer greater privacy, security, collaboration features and 24/7 support. So start using it today.

Creately is now Publicly available, which means that you sign up here for instant access. Choose between our Public, Plus and Pro plans.