Today we received some great coverage on the tech blog Read Write Web. This has generated some support emails and feedback from people who are excited to be trying Creately and have questions. I was just answering a question and I realized providing support gives me a warm fuzzy feeling inside. Here at Creately, we have discussed this a few times and we have always been of the opinion that superb Support is the only [...]

If you have been following us, you’d know by now that we focus a lot on being ‘easy’. And if you’ve tried Creately, seen the video or gone through our list of features, you’ll know Creately is a feature-rich application. We have powerful features that are ahead of most other products in our market.

And yet, we only speak of easy. Not of our endless list of features. Why? because we believe all those features exist for the sole purpose of making the process of diagramming & design ‘easy’.

In our efforts to drive conversations with our customers and garner quality feedback, we’ve added a new star ratings page to the Creately.com site. The feedback page appears after a user signs out of the Creately application. The idea behind it is to provide a quick and simple mechanism for users to provide us with feedback – hence the intentional simplicity of the form. The Challenge Getting reliable and honest feedback from the user of [...]