posted10/03/10
At Cinergix we’re committed to providing the best online diagramming software with Creately.com. But we also know you expect more from us than just a great software application.
That’s why we’re introducing our first customer charter. It’s our commitment to outstanding customer service and providing the best online diagramming experience - that’s the Creately experience.
It covers many of the things that will help make your Creately experience as enjoyable as possible, from how to access assistance 24/7 and what our privacy policies are, to how often we will fix bugs and update the Creately service.
What you can expect from us
Because we strongly believe that getting quality doesn’t mean having to compromise on excellent customer service.
- You can be confident about always receiving an email reply to your Creately support requests
- Our team will always be available via email 24 hours a day, 7 days a week to respond to your feedback
- We will always endeavour to make Creately easy to use
- We will strive to ensure you always have access to your Creately documents
- We commit to maintain the privacy of your personal information
- We will honour the Creately Plan you sign up for while you continue to pay the subscription fee
- We will always bring you new and innovative ideas around visual collaboration
- We will work to fix a bug in a timely manner
- You will always have access to the latest release version of Creately through our website
- We will always offer the most extensive set of online diagram templates and shapes.
Unfortunately, there are times for every startup when things don’t go to plan. If you are inconvenienced as a result, we think it’s important to know what you can expect from us, and that you know we will always be helpful, fair, open and consistent.
Enjoy Creately!
Signed
@Chandika
@Charanjit
@NickFoster
@Hiraash
posted08/02/10
As Twitter becomes more popular and pervasive, it has become an essential tool for start-ups to engage with their customers. Here at Creately, we actively engage our users, supporters and even the occasional detractor on Twitter.
Recently, we wanted to understand what our customers say to us on Twitter so @Indu went through our Twitter archives and put together this simple connections map of our @Creately Twitter account to capture some of our more active users and what they’re been talking to us about.
Who’s Talking to Creately & What are they Saying.
As @Indu worked on the diagram, she decided to pull together some recent Tweets about Creately to share with the team and you - our customers.
- b3nw: saved by a javascript app creately - http://creately.com after MS Visio just refused to link things, whew. Best $5 i’ve spent in along time.
- UrbanHaiku: learning how to use creately.com to make a flowchart for my blog. I like it.
- JasonStoddard: Highly recommend @creately & checking out their mindmapping/diagram solution. Hosted. Elegant. Stupid-simple. #FF
- megormi: I made some interesting graphic organizers today using creately.com thanks to the suggestion by@socratech
- nocash: Been looking for something like this for a while: Create and Collaborate on Online Diagrams - Creately -http://creately.com/
- Rohlund: I highly recommend checking out creately.com if Microsoft Visio is not your friend. #ittools
Thank you for all your tweets. We try to respond to each and everyone of them - so if you’ve enjoyed using Creately - tell us - we’re always listening on Twitter.
If you’re not following Creately on Twitter - now’s the time.
posted30/11/09
Here at Creately we’re passionate about providing great customer support. Graham, your favourite support guy, and the rest of the team work round the clock to ensure you have the best possible experience with our service.
As a follow up to our previous post on using Google Wave to deliver a new support experience, we are now happy to give away 10 invites to Google Wave, so you can try it out for yourself.
We just have 10 Wave invites to give away for the time being - so get on this immediately. We are definitely looking forward to inviting and supporting many more users as Google Wave grows.
So if you’re a Creately user, post a comment here or send us a mail if you’d like one. Once we send you a Google Wave invite, all you have to do is to add us to your contact list - creately@googlewave.com.
posted19/11/09
We have just had some unscheduled downtime with the Creately service due to a database change not going as intended. The issue started at 5pm GMT and was resolved at approximately 11pm GMT.
The change was tested in our development and testing environment and even with the best change management it seems things still go wrong. The issue affected a change to the main diagram database structure that was required to facilitate our recent introduction of Team Projects to Creately.
Sorry for the inconvenience caused and rest assured that we have found the root cause of the problem. We have put steps in place to ensure this doesn’t happen again in the future. We will also be introducing extra redundancy to ensure that next time the switch over to the backup database is even quicker.
Creately is now back to normal, but if you face any issues, please do let us know.
Happy Diagramming and thanks for your support.
@nick_foster
