posted10/03/10
At Cinergix we’re committed to providing the best online diagramming software with Creately.com. But we also know you expect more from us than just a great software application.
That’s why we’re introducing our first customer charter. It’s our commitment to outstanding customer service and providing the best online diagramming experience - that’s the Creately experience.
It covers many of the things that will help make your Creately experience as enjoyable as possible, from how to access assistance 24/7 and what our privacy policies are, to how often we will fix bugs and update the Creately service.
What you can expect from us
Because we strongly believe that getting quality doesn’t mean having to compromise on excellent customer service.
- You can be confident about always receiving an email reply to your Creately support requests
- Our team will always be available via email 24 hours a day, 7 days a week to respond to your feedback
- We will always endeavour to make Creately easy to use
- We will strive to ensure you always have access to your Creately documents
- We commit to maintain the privacy of your personal information
- We will honour the Creately Plan you sign up for while you continue to pay the subscription fee
- We will always bring you new and innovative ideas around visual collaboration
- We will work to fix a bug in a timely manner
- You will always have access to the latest release version of Creately through our website
- We will always offer the most extensive set of online diagram templates and shapes.
Unfortunately, there are times for every startup when things don’t go to plan. If you are inconvenienced as a result, we think it’s important to know what you can expect from us, and that you know we will always be helpful, fair, open and consistent.
Enjoy Creately!
Signed
@Chandika
@Charanjit
@NickFoster
@Hiraash
posted08/02/10
As Twitter becomes more popular and pervasive, it has become an essential tool for start-ups to engage with their customers. Here at Creately, we actively engage our users, supporters and even the occasional detractor on Twitter.
Recently, we wanted to understand what our customers say to us on Twitter so @Indu went through our Twitter archives and put together this simple connections map of our @Creately Twitter account to capture some of our more active users and what they’re been talking to us about.
Who’s Talking to Creately & What are they Saying.
As @Indu worked on the diagram, she decided to pull together some recent Tweets about Creately to share with the team and you - our customers.
- b3nw: saved by a javascript app creately - http://creately.com after MS Visio just refused to link things, whew. Best $5 i’ve spent in along time.
- UrbanHaiku: learning how to use creately.com to make a flowchart for my blog. I like it.
- JasonStoddard: Highly recommend @creately & checking out their mindmapping/diagram solution. Hosted. Elegant. Stupid-simple. #FF
- megormi: I made some interesting graphic organizers today using creately.com thanks to the suggestion by@socratech
- nocash: Been looking for something like this for a while: Create and Collaborate on Online Diagrams - Creately -http://creately.com/
- Rohlund: I highly recommend checking out creately.com if Microsoft Visio is not your friend. #ittools
Thank you for all your tweets. We try to respond to each and everyone of them - so if you’ve enjoyed using Creately - tell us - we’re always listening on Twitter.
If you’re not following Creately on Twitter - now’s the time.
posted30/11/09
Here at Creately we’re passionate about providing great customer support. Graham, your favourite support guy, and the rest of the team work round the clock to ensure you have the best possible experience with our service.
As a follow up to our previous post on using Google Wave to deliver a new support experience, we are now happy to give away 10 invites to Google Wave, so you can try it out for yourself.
We just have 10 Wave invites to give away for the time being - so get on this immediately. We are definitely looking forward to inviting and supporting many more users as Google Wave grows.
So if you’re a Creately user, post a comment here or send us a mail if you’d like one. Once we send you a Google Wave invite, all you have to do is to add us to your contact list - creately@googlewave.com.
posted20/10/09
On Thursday night I went to Ideapitch ‘09 with was run by Student Entrepreneurs | Agents of Change. This was the finals of the IdeaPitch ‘09 events. There were 8 student groups pitching in two categories. The first being for plain ideas, and second for established ideas or businesses.
There were some fantastic ideas, my favourites being Heart Park (compassionate car parking) and iWannaTutor (social tutor and student network). Special mention to Green Wall Garden, this is very much what apartment dwellers need to grow their own fresh fruit and veg - although its pretty expensive. Finally 37tweets (you might be able to guess where they get their inspiration from) have an interesting idea, and if they work very hard they could well be on the right track to achieving their dream. Take a look at the final results.
Beside the pitching there was also a chance to network with the other attendees. I met some interesting people, all of whom have great ideas. These events always remind me that there are so many great ideas around.
The nicest surprise of the evening was to run into an enthusiastic Creately user. As you know Creately appeals to everyone and it is no surprise that we meet Creately users in all sorts of locations and situations. This user is a student at Monash University where he and his friends had used Creately to collaborate on a piece of course work for their university degree. He said he found it quick to use and it made it much easier for him to finish his coursework and get it handed in on time. It is always fantastic to meet Creately users in person and get that first hand feedback. After all, this is part of why we made Creately and why we want to make it even better. Hearing how much people love it and how it helps them provides us with the impetus to carry on and strive to be the best diagramming tool and number one visual collaboration business.
We would now like to reach out to all our current and future Creately users and invite you to meet up with us to discuss your Creately usage and to get your ideas for future development and usage. We would especially like to meet those individuals and organisations that are using Creately to help with software development or web development. So if you are based in Melbourne, London, Colombo or Jakarta or the surrounding cities please email us and we can arrange a meet up in the coming weeks (or perhaps even a short chat on the phone). If you’re not based in these cities please email us or leave a comment, we’d love to know how you use Creately.
@nick_foster
posted13/05/09
Today we received some great coverage on the tech blog Read Write Web. This has generated some support emails and feedback from people who are excited to be trying Creately and have questions. I was just answering a question and I realized providing support gives me a warm fuzzy feeling inside.
Here at Creately, we have discussed this a few times and we have always been of the opinion that superb Support is the only option we can provide to our users. Everyone who works on the support and feedback email has this view and it is what motivates us to answer peoples questions as soon as we receive them and go on to research and solve the problem.
We have set ourselves the goal of trying to resolve every user’s questions while he is still on his current Creately session. With this ambition in mind, we have started to look at the people, processes and software we use to engage with our customers - so we can deliver the best support experience available from an online software.
I would also just like to provide a little insight into the joy of support for me. I know in my heart that we have made and are continuing to create a fantastic diagramming application. We have often spoken about the problem that we are solving and discussed what our users would like to do. However when we have diagrams shared with us and we see them as attachments to support requests, it always brings a smile to my face to see how creatively people are using Creately.
Keep those suggestions, questions, ideas and diagrams coming 
@nick_foster
PS. Remember to visit our Community Support Site to share your ideas or vote for other users’ ideas.
