Today we received some great coverage on the tech blog Read Write Web. This has generated some support emails and feedback from people who are excited to be trying Creately and have questions. I was just answering a question and I realized providing support gives me a warm fuzzy feeling inside. Here at Creately, we have discussed this a few times and we have always been of the opinion that superb Support is the only [...]

In our efforts to drive conversations with our customers and garner quality feedback, we’ve added a new star ratings page to the Creately.com site. The feedback page appears after a user signs out of the Creately application. The idea behind it is to provide a quick and simple mechanism for users to provide us with feedback – hence the intentional simplicity of the form. The Challenge Getting reliable and honest feedback from the user of [...]