posted30/11/09
Here at Creately we’re passionate about providing great customer support. Graham, your favourite support guy, and the rest of the team work round the clock to ensure you have the best possible experience with our service.
As a follow up to our previous post on using Google Wave to deliver a new support experience, we are now happy to give away 10 invites to Google Wave, so you can try it out for yourself.
We just have 10 Wave invites to give away for the time being - so get on this immediately. We are definitely looking forward to inviting and supporting many more users as Google Wave grows.
So if you’re a Creately user, post a comment here or send us a mail if you’d like one. Once we send you a Google Wave invite, all you have to do is to add us to your contact list - creately@googlewave.com.
posted19/11/09
We have just had some unscheduled downtime with the Creately service due to a database change not going as intended. The issue started at 5pm GMT and was resolved at approximately 11pm GMT.
The change was tested in our development and testing environment and even with the best change management it seems things still go wrong. The issue affected a change to the main diagram database structure that was required to facilitate our recent introduction of Team Projects to Creately.
Sorry for the inconvenience caused and rest assured that we have found the root cause of the problem. We have put steps in place to ensure this doesn’t happen again in the future. We will also be introducing extra redundancy to ensure that next time the switch over to the backup database is even quicker.
Creately is now back to normal, but if you face any issues, please do let us know.
Happy Diagramming and thanks for your support.
@nick_foster
posted13/11/09
Its been a month since our last major release and we’re very happy to announce that a brand spanking new Creately will be out next week with some of those features who’ve been asking for.
We’ve also introduced a new pricing plan; don’t want to say too much about it here, but look forward for the next blog post to learn about our easy pricing plans that will fit your needs just right.
Shareable Projects with Tags - Cos You Asked for It!
Next week, Creately will be launching a brand new feature - Shareable Projects with Tags - to make it even easier for software dev teams, designers and consulting teams to create and better organize their visual artifacts and designs. We have got a new layout for managing all your diagrams in Shareable Projects. This layout is more user friendly and together with user-defined tags will make Creately easier to use for all the project teams out there that live by Creately. Now it’s so easy to invite your whole team and clients to collaborate on projects and have everything organized with tags.
Also, the new ‘Create a New Document’ dialog now comes with a segment to assign useful tags and descriptions to your project documents.
New KObject Shapes
We’ve added plenty more shapes and now offer over 800 free shapes to draw just about anything you need, including these brand-new professionally designed shapes for Value Stream Mapping, Chemistry Lab Equipment, People Silhouettes, UML, Wireframes and more.
1) Value Stream Mapping Shapes
2) Chemistry Lab Equipment
3) People Silhouettes
Great looking people shapes that will give your diagram a real nice professional finish.
Making it Easier to Try Creately
Finally, we want everyone to be able to give Creately a try, and so it will now be accessible to all new users without having to sign up first. So tell all your friends to check it out.
That’s all for now, but watch out for our newsletter in your mailbox when Creately launches early next week.
@charanjit
posted11/11/09
Everyone at Creately have been working really hard over the past couple of weeks adding brand new features and KObjects to the Creately library as well as updating the performance of the application.
Here at Creately, we feel people matter, and want to continue to keep our customers happy. We’ve had a few emails from our users reporting various issues like wonky Text Rotation in Flash Player version 9. We’ve tried our best to fix this problem, but unfortunately certain issues like this have their root cause in bugs inherent in the Flash Player, that we cannot do anything to fix.
So after careful thought, we’ve decided to raise the minimum required version of the Flash Player to run Creately from Flash Player 9 to Flash Player 10.
Besides fixing this bug, we want to take advantage of the new performance improvements in Flash Player 10 to deliver a better experience to our customers over the coming releases.
Other Active Script 3 enhancements available in Flash Player 10 also provide more efficient data structures and will let us deliver smarter and cooler features.
You can test the version of Flash Player you have installed and if you’re not using version 10, click here to upgrade now.
So we’ll leave you with this task as we go through the final stages of releasing our brand new Projects feature.
@charanjit
Image by: Mayuki/CC BY 2.0
posted04/11/09
An application failing to respond is no big deal and troubleshooting is no rocket science!! But we end up cursing the application each time it fails to respond.
Not everyone is a techie; and every time we have issues we run to IT support or our friends for help. Now thanks to Thomas Boito (First Steps in Troubleshooting), you needn’t hassle your tech-savvy friends anymore.
This flowchart by Thomas created with Creately.com illustrates the first steps in troubleshooting your PC desktop problems and is very simple yet effective. I hope you’ll find this flowchart as useful as I did - I’ve got it up on the wall.
Drawing flowcharts on Creately is stunningly easy and convenient with Creately’s 1-click create button. You too can try Creately for a great flowcharting experience! (Don’t worry you don’t have to pay a thing - and when you’re ready to commit, we’ll let you Pay the Price You Want)
Have you got a useful Creately diagram you’d like featured here - send us the public link to your diagram (Help Page - How to 1-Click-Publish your Diagrams on Creately)
@indu
