Here at Creately we’re passionate about providing great customer support. Graham, your favourite support guy, and the rest of the team work round the clock to ensure you have the best possible experience with our service. As a follow up to our previous post on using Google Wave to deliver a new support experience, we are now happy to give away 10 invites to Google Wave, so you can try it out for yourself. We [...]

We have just had some unscheduled downtime with the Creately service due to a database change not going as intended. The issue started at 5pm GMT and was resolved at approximately 11pm GMT. The change was tested in our development and testing environment and even with the best change management it seems things still go wrong. The issue affected a change to the main diagram database structure that was required to facilitate our recent introduction [...]

Its been a month since our last major release and we’re very happy to announce that a brand spanking new Creately will be out next week with some of those features who’ve been asking for. We’ve also introduced a new pricing plan; don’t want to say too much about it here, but look forward for the next blog post to learn about our easy pricing plans that will fit your needs just right. Shareable Projects [...]

Everyone at Creately have been working really hard over the past couple of weeks adding brand new features and KObjects to the Creately library as well as updating the performance of the application. Here at Creately, we feel people matter, and want to continue to keep our customers happy. We’ve had a few emails from our users reporting various issues like wonky Text Rotation in Flash Player version 9. We’ve tried our best to fix [...]

An application failing to respond is no big deal and troubleshooting is no rocket science!! But we end up cursing the application each time it fails to respond. Not everyone is a techie; and every time we have issues we run to IT support or our friends for help. Now thanks to Thomas Boito (First Steps in Troubleshooting),  you needn’t hassle your tech-savvy friends anymore. This flowchart by Thomas created with Creately.com illustrates the first [...]